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No apology offered by betfair for their mistake either.Is that the way they see us?It makes me feel cheesed off
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I am obviously in a minority but I will just wait for their responce to see what it is. If they actually come back with real answers from the correct department heads then progress is being made.
I don't think this has been dealt with in the best way PR wise but if it gets results and takes a few extra days then I don't care. I would rather have real solutions than PR spin anyway. |
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I am obviously in a minority but I will just wait for their responce to see what it is. If they actually come back with real answers from the correct department heads then progress is being made.
I don't think this has been dealt with in the best way PR wise but if it gets results and takes a few extra days then I don't care. I would rather have real solutions than PR spin anyway. freudian? ;-) Seriously though, do you not feel it is likely to be a wasted effort if the people at the front line who are implementing it all are still thoroughly useless? |
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progress is being made?
there isn't even a 'betfair fraud' department in the poker room, that is blatantly obvious. It is going to take a lot more than a well-worded response to appease everyone this time, it's quite clear that everyone is at the end of their tether. Well, most have gone way past that some time ago... |
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Even if they do publish the best reply ever, tbh it is still going to be a case of seeing is believing.
The boy who cried wolf spings to mind lol. |
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I'm praying they completely ignore the collusion questions for its comedy value.
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I actually like Betfair Poker... It's almost like a private members club... their hot sats and mtts are great!
You go on those other poker sites and you are presented with a bewildering choice and a massive amount of runners ... On Betfair you see all the usual suspects and get to know how they play... fish are spotted fairly quickly... If only they would sort out the collusion claims, updaste the rng, tweak the software a bit they would have a blood y great site!! I don't work for Betfair :) |
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i agree with mavis
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I agree with Rowland ;-)
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I'm not surprised about the delay based on previous form, nor irritated because I have taken my business elsewhere. Betfair should take a look at the increasing influence online communities are having on brands these days, having a bad reputation can seriously harm the future prospects of any business.
Anyone want to buy a hoover? |
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It's easy to see why Betfair do nothing about their problems.
They mugged everyone of their customers off today with that pathetic post, yet STILL are defended by a few people on here. "They need more time and didn't realise collusion would need to be discussed" seems to be coming up a lot. 20 Mins and just 4 posts after Betfair asked you what problems you have, Dooberama first mentioned collusion. They have had more than enough time to think about,discuss and formulate answers to every question raised on the thread. Some of you deserve all you get from this joke of a poker site. |
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They would have known they were going to be meeting at betfair HQ to discuss the questions asked at the start of this week surely. So why do they wait until the day people are expecting answers to questions to write that they're meeting?
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In any case though to take so long to answer questions is rather pathetic. As other people have written, sometimes when asking questions via email a response never comes or worse still it is promised and then never arrives.
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When I first started playing online poker it was with 'racing post poker' (not sure if it exists anymore). ThenIi moved onto here. It was really good and I liked theat I could play in £s.
Then I went to try (A WELL KNOWN COMPETITIOR) and never came back. Main reasons are: -Better/more polite customer service -More variety of games -That they are always progressing and looking to improve -Traffic -Better software -Promos What are you doing to win back exchange customers who used to play poker on here? NOTHING! |
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Thread of the Bi-lennium imvhacahcavmfcfo.
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what the odds that
Friday comes round and betfair post that they have decided which are the most commonly asked questions, and that they will answer them the following week fred disappears highstack creates gimmick 'betfair customer service' account and answers the questions better than anyone at betfair ever could, gets job working for betair, and exposes the juiced rng. |
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Thursday comes and they will announce:
Another revised mtt schedule, with lots of GTD's and and promotons. Throwing money at the problem, which will go down well initially but will be odds on that it is not backed up with intelligent thought and probably chops and changes a few times with plenty of errors and silly things like sats and leaderboards causing the goodwill of the money thrown at it to be eroded. A long lipservice post regarding collusion that sounds good, (written by PR type person), but fails to do what it should and has holes in it when read properly and considered. Will be finished with a promise of further transparency and technology sometime in the future, (also known as never). Balshy claims regarding the software mostly vague, with the exception of some that are immediate which are futile. No mention whatsoever of the competence of Poker staff, Customer service staff. The words HOT and commitment will be overused in the prepared reply. 50-100 people will return for a look mainly because of the overlays and promos. Online pokers answer to faulty towers will continue to operate day to day as it was before and the players will once again disappear. BF will hold another review and ask why it is not working. The answer will be that certain markets are hard to please, and others are not so lets us continue to pump money in to Eastern Europe, Greece, Cyprus etc as at least they do not complain! Will be on another network by next summer. NAP |
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agree except about the other network part.
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is it entirely coincidental dalefreio returns at the same time a reply is expected? maybe he is head of fraud at bf poker?
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Jim Hensen 16 Nov 18:51
Thursday comes and they will announce In these cynical days it's lovely to see someone who remains ever optimistic. Of course it's a case of hope overcoming experience, but hats off to you Jim, you're rather splendid. |
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UPDATE!!
I've just been informed that betfair's reply is being delivered by the home delivery network. They tried to deliver the reply on Friday but left a card as ip0ker were not at home. They will attempt to redeliver this week, next week or possibly the week after. |
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Software aside which i dont think is to bad. Why don't they just copy the format of the good sites. They should be able to make it work unless of course the damage is already done. With the betting site theres so much potential customers their. One thing i think they have messed up on is the wsope. I'd say its cost them a bundle in relation to customers gained. Surely that money could have been better spent on decent promotions.
I have played on betfair from time to time. The software is ok. However most good sites have decent mtts starting regulary with a decent amount of runners. Betfair need to try and get a mtt schedule and give it time to build numbers. Having gtd mtt's and then changing after a short time because they are not making the numbers is wrong. The constand changing of the mtt schedule just annoys players and turns then away. |
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why do you allow people not in the game to make comments as an observer? GOOD WAY TO PASS INFO DONT YOU THINK?
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The trouble is anfield, new mtt schedule or not, managing day to day things needs to be done by people with more than 2 braincells between them, a reasonable understanding of poker, and a prerequisite assumption that the customers is in fact [usually] right.
I'd put my house on it that the underlying issues cannot/will not be resolved, and therefore the seemingly positive efforts that may now be made with regard to collusion/mtt/software will in fact be a flawed plan. I could be wrong, but I doubt it very much, unless someone shows me a link to a few dozen jobs advertised for front line staff, then I shall not be around waiting in hope. |
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Jim Hensen 17 Nov 16:54
I'd put my house on it Jim's house :D http://www.nationalcenter.org/uploaded_images/Shotgun-House-1-%5BCredit---Ryan-Balis%5D-705139.JPG |
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I can only aspire ;-)
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Why would you wish to make any post in relation to collusion when it will only upset people. If you say you do very little about it (which is entirely accurate) people will be upset, if you say you are getting tough on it it will be a clear lie. Do not ask for time to see changes as it is obvious it is the same old rubbish. I am embarrassed for you Betfair. You refuse to ban colluders so that you can keep taking fees from them, that is such short-sighted business. You lose more in fees from genuine customers boycotting the poker site due to **s than the fees the **s pay. Who currently works for Betfair as Head of Fraud? The Eagle?
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TTT for Betfair. Now perhaps you could try and answer people's questions properly this time :) (Not mine though, I think you're site is fantastic).
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*your :(
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did we get any answers?
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