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This is exactly what gets peoples backs up.say one thing then do another(next week),its a joke and very impolite
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Thye just need time to get the answers right after they've been discussed today. They even give you a thoughtful personal touch of wishing you a good weekend. Please give Betfair a break.
There's just no pleasing some people. :) |
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Let's be critical when we see what they say. They did have over 300 posts to read and respond to!!Geez you guys are harsh!
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Half of which related to collusion and they know about anyway...
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lol they had 300 posts which were condensed into 3 issues,
collusion software tournaments they they had 8 days to put together a response to those issues, and they can't even do that. i sincerely hope the post saying don't be harsh is a wind up!! |
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The fact is that they don`t stick to their word is not honest for a starter
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would we rather they had one spokesmen promise the earth and then find out he cant deliver or give them chance to speak to senior management as the post says and give some actual answers/solutions?
you have given lots of problems so lets give them chance to respond to them. I think in the original post they expected maybe a few little complaints that could be easily dealt with and not so many serious ones which need a bit more time to deal with. sure many of the people on this thread have worked for big companies before and there are procedures to follow which take time. they have now identified problems with the help of you all so they now need to come up with solutions to all these problems. implementing the solutions will be the final stage obviously. |
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It's obvious to me that they've made a bit of a boo-boo here and expected feedback on tournaments etc rather than collusion... I think the phrase 'caught with their pants down' is quite apt!
They've now actually got to think of a reasonable reply as to why their poker site is filled with colluders and they have never taken any action against them, refunded anyone or disclosed any information, despite months/years of asking from their loyal rakers! No wonder they are buying time... |
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Give em a break for goodness sake. I really like the site and the improvements that have been made. Come back in 6-9 months when the site will be awesome; the proof is in the pudding as they say.
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I hope the delay is a sign that they are constructing a proper and deserved answer. Couple more days for something this important is nothing compared to the years of reading moans.. Maybe its a step towards good achanges
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Anyone that's done anything similar to this ariston will know that leaving it until the day they were supposed to respond, to fob people off for another few days is just going to annoy people even more.
Like I said this has nothing to do with speaking to senior management etc and everything to do with the sudden realisation that they have a lot of angry customers who want answers to questions they have been asking for years! |
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its not like this has come as a surprise ffs, thread started 29th oct and on the 5th (last thursday) they knew exactly what the points were that required a response.
it was their own timeframe they can't adhere to, not one we have imposed upon them. for someone to start a thread like this and either not make preparations to get answers within their published timeframe, or to not anticipate a vigorous response is just plainly ridiculous. ariston still bravely trying to defend betfair when in reality they started the thread, told us when they would respond and depsite having loads of time still can't get an answer over a week later. |
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the absolute icing on the cake will be a reply next friday at 5.01pm saying we cannot disclose our policy in dealing with collusion due to the data protection act.
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you give em too much credit mavis they are simply confirming their incredible form of the last 3-4 years.
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well said six of clubs.This behaviour of betfair is exactly what gets peoples backs up.STICK TO YOUR WORD
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i would rather wait a few days and get answers/solutions from the correct people. ie tourney problems answered by head of tournament department etc.
better to get answers that are worth waiting for than empty promises imo. |
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Its better people stick to their word and be honest imo
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the thing is ariston youve offered them that defence for years and theyve not repaid your loyalty once; the poker team was top draw once; it's been aboslute poo for years and i mean really smelly poo.
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ariston we have waited a few days, 8 in fact. surely the author contacted the relevant ppl in advance to organise a response in the time provided.
at the very worst they could come up with a convincing reason why answers could not be supplied today, instead its another insult to our intelligence by a limp insipid brush off and a 'have a nice weekend' |
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I don't understand what all the fuss is about.
Their response isn't ready and they need a bit more time to prepare one which they are happy with. This iin itself demonstrates they are taking it seriously. What's so urgent that you all feel you can't wait a few extra days? |
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lol i thought ppl only went fishing on the weekend
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Blufdaddy you miss the point .When somebody says they will do something in a certain time and they dont it is their integrity which is at stake.if you can tell a lie over this time scale reply thing ,what else will they lie about???
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I think it would be pretty hard for bluf to miss your point, you have made it 5 times or so already.
I really would rather have a decent collusion response rather than them just sending out the same sheet they put in emails today. |
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maybe they should have just tried bluffing to some serious complaints instead of actually dealing with them.
dont know why they bother tbh. many of you think the week timeframe the orignal poster gave is more important than the actual issues. I would prefer real solutions myself |
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he obviously has missed my point.Honesty is paramount in this situation.Its a shame they dont deliver
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Bamboo, what industry do you work in that every client response, product etc. is delivered on time?
Is it your normal reaction to call clients liars when they experience delays? |
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What are the delays ?please explain
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It a load of old rubbish.Say what you are going to do especially with such a sensitive subject like this
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well it certainly isn`t honest Blufdaddy
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Why would you believe their intentions are dishonest?
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Disorganised , unprofessional and dishonest imo.Why say it when you can`t deliver? I`m glad it doesnt happen at my local restaurant when i book a table,sorry sir we have experienced delays no food today!! what a farce
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What, it takes over a week to basically answer the same 3 or so questions and it's beyond them? I thought it was it was quite a simple task, not exactly finding the cure for some critical illness :|
Must try that next time one of my firms customers has a query. Sorry sir, I'll see if I can get back to you at some point next week (or maybe the week after) |
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well said chop here here
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Collusion? What collusion?
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I read the BCS response and assumed it was a spoof. It isn't is it? It's real.
Complete and utter t0ssers. |
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aristonandon 13 Nov 13:54
i would rather wait a few days and get answers/solutions from the correct people. ie tourney problems answered by head of tournament department etc. better to get answers that are worth waiting for than empty promises imo. Ok u caught me - wp. I thought u were serious for a second there! To anyone else who is genuinely happy with yet more fobbing off, what about all the responses recived from 'senior managament' before? It may as well have been some guesser from the helpdesk. |
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I can see both sides here and both valid really. Yes, to get a "proper" response it worth waiting for, and if it takes a little longer to get right then so be it. But the other side, (which is defo not a big/small company issue), is simple customer service and communication.
A professional company would have done one of two things. Stated midweek that more time was going to be allocated in order to put more effort into a final response, and gave some insight as to why that it was beneficial to both sides. Better still answered some of the points, perhaps partially to show good will, and offer a sincere reason as to the delay for others. The response given is quite simply treating your customers with contempt. You would like to think that the collusion issue requires a lot of input and is not going to be put right in the sweep of one broom, but as of this point noone knows if it is being taken seriously or just in typical BF fashion. Personally, you can solve the collusion, the software, and the mtt schedule, and if you still have a customer service standard and attitude as it is then I would still not play here. No point in passing messages to a doctor via the disease is there? |
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"Personally, you can solve the collusion, the software, and the mtt schedule, and if you still have a customer service standard and attitude as it is then I would still not play here"
THIS |
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I heard a whisper that betfair believe the collusion to be an isolated incident and are therefore currently seeking the one person involved hence the delay ;-)
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What si funny is after all this wait they will probably just give standard responses.
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