Bet365 are a joke company

sad procedure.....but not the most intelligent way to get your money huh.....if u are of high intelligence u dont work there as a service mannager or whatever. He probably was drinking coffee and not able to read correctly at the same time. I would give it another try....but then more friendly and full of patience

Panda I've been paid 5 other withdrawals made at later dates then the two i'm missing.

Proper shiit site these days.

They robbed me of $50 last month and never gave it back despite me doing a screen shot and proving that I hadn't recieved this $50 they apparently gave me.

Sick to death with them.

T ones made on the 26th and 27th have come through ok already.

I was all nice about the missing $50 and it got me no where.

BlufDaddy 01 Feb 10:58


So the guy correctly points out that 5 working days have not yet elapsed and you abuse him?

lol


I have withdrawals made on he 25th that he has completely ignored. Hence why I was asking him are you sure about that.

They just sit behind a fking screen and tell you things without being open to that they may be wrong.

Why let the others come through dumb cnts!

Perhaps they're doing it on purpose. Have you been as rude to them in the past as you were here?

If so, and if I was an employee there, I'd do all I could to delay your payments. If you're more polite to people they'll probably be more helpful...

I do understand. I just happen to think if you behave ignorantly you're less likely to get good service or help from people. Abusing someone who's almost certainly a young lad on a low wage just because a small amount of money is a day late isn't very clever in my opinion.

Semi. If they were being cheeky and telin you something that is not true, even after you tell them that they have made a mistake then yes they deserve everything they get.

Why are there so many soft nonces out there. No wonder our country is in the ** when people like you accept poor performance and want to give each other hugs and go there, there.

You make me sick.

info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
info: You are now chatting with Shaun C.
Shaun C: Hello, welcome to Live Chat. How may I help you?
Danny: Put me through to your manager.
Shaun C: Please could I enquire what it is regarding?
Danny: Dog ** customer service as usual.
Danny: Not you.
Shaun C: I can confirm you have been given the correct information in regards to your withdrawal.
Danny: Am I being put through to a senior manager?
Shaun C: One moment please.
Danny: Shaun don't** me off. You have got it wrong, just put me throught to a manager.
Shaun C: One moment please.
Shaun C: Please hold whilst I transfer you to one of my colleagues who is better suited to assist you.
info: Please hold while I transfer you to my colleague Sarah MC.
info: You are now chatting with Sarah MC.
Sarah MC: Hello, you have been transferred to Sarah, I am the customer services supervisor.
Sarah MC: How can I help you?
Danny: Sarah I'm missing two withdrawals. I'm getting sick of 365 and it's incompetant staff.
Sarah MC: Can you confirm for me when the withdrawals were made and how much these were for?
Danny: It used to be a reputable site. Now it's riddled with problems.
Danny: 25/01/2010 (date)
Danny: W10774160WT (reference)
Sarah MC: One moment please.
Danny: £168.83 (amount)
Danny: 16:18:31 (time)
Danny: ............................................................
Danny: 26/01/2010 (date)
Danny: 00:06:13 (time)
Danny: W10778583WT (reference)
Danny: £175.07 (amount)
Danny: ...............................................................
Sarah MC: Ok, I look into this for you now.
Danny: 365 literally stole $50 off of me last month
Danny: I'm not going to let this happen again.
Danny: I have had 5 other withdrawals made after these two dates reach my account.
Sarah MC: One moment please.
Sarah MC: Sorry to keep you waiting, I am just checking with our payment department to find out what the issue is.
Danny: Ok. ty.
Sarah MC: Thank you.
Sarah MC: The reason you haven't received these withdrawals yet is due to a random security check, we have tried to call you regarding this but the number on your account wasn't recognised. Could you please just confirm for me that we hoild the correct address for you?
Danny: Apartment 6
Danny: Why were the other payments allowed to come through?
Danny: Why have a just had two members of staff tell me that i'm wrong and that I didn't make any witdrawals on the 25th?
Sarah MC: And is this the address your card issuer and your bank account hold for you?
Danny: Sick to death of being treated like a bit of shiit on 365's shoe. I pay your bloody wages.
Danny: Yes.
Sarah MC: Thank you, and also can you confirm the correct telephone number for the account?
Danny: 01
Sarah MC: Is the mobile number no longer in use?
Danny: which one?
Sarah MC: 07728786980
Danny: no...0778
Sarah MC: I will be right with you.
Sarah MC: Thank you very much, please accept my sincere apologies for the delay in these withdrawals being sent.
Danny: Will they reach my account tomorrow I was expecting them today?
Sarah MC: I can assure that as long as the security check is ok we will process the withdrawals for you today and I will send them as an urgent withdrawal free of charge.
Danny: ok. Can you answer my questions efrom earlier.
Danny: Danny: Why were the other payments allowed to come through? Danny: Why have a just had two members of staff tell me that i'm wrong and that I didn't make any witdrawals on the 25th?
Danny: I can't be the only peron that finds the customer service advisor as really poor at customer service. 365 has gone so far downhill.
Danny: I only ever get something resolved when I get put through to a manager, which by that point I am feeling so**ed off with the i've been treated. Puts me in such a foul mood.
Sarah MC: I apologise for the incorrect information you received from the first advisor, he didn't see the withdrawal from the 25th and didn't notice the issue on your account. This is a matter I will need to follow up internally.
Danny: And the second didn't either
Danny: I spoke to MArk T first who cut me off
Danny: Completely unacceptable.
Sarah MC: The second advisor didn't really look into your query as you asked to be transferred.
Danny: He still commented though
Danny: why did he....I didn't even ask him about the withdrawals
Danny: I just sked to be put through to a manager. Is he trying to deliberately wid me up?
Sarah MC: I don't think that this is the case, it was just a case of misinformation, which again I apologise for and will follow up internally.
Danny: What shall I do the next time I use this live chat and I find that I am still being treated this way?
Danny: Because it is not good for my health I can tell you.
Sarah MC: Thank you for waiting. I'll be with you as soon as possible.
Sarah MC: This isn't the type of service you should receive in the future.
Danny: Ok well I won't waste any more of your time. I'll save this conversation and produce to you in future if I need to.
Danny: Thanks for your help.
Sarah MC: No problem and apologies again.
Sarah MC: Thank you for contacting Live Chat. Please click on the

Semi = moron happy to let this country go to the dogs for politeness sake.

You are obviously very blinkered and narrow minded.

I don't tolerate sloppy service, but I don't embarrass myself or show my lack of class by asking if they are some sort of **** etc.

Semi. I don't mind that you are built this way. I'm happy for you that you are happy to come second in life.

I feel sorry for your family if this is your attitude.

Semi your showing your lack of education now.

Why do you think they would security check a payment?

This goon shows how fooked up our society is today. Still quite funny though. If I worked at 365 I would defo cancel a payment or two in the future.

This is what you get when you try to act smart and try to get moral high ground on other people Semi. Your just a spineless, know-nothing.

If your going to make a point. Make it! Don't start crying like a little girl because you don't like it because you find out that the person you try to abuse is smarter than you.

Now do one soft lad.

People make mistakes.

roughyed. 01 Feb 12:04


People make mistakes.


So baring in mind that 365 have a catalogue of mistakes with my account and I have had plenty of polite interaction with them before this rant how would you feel? How would you deal with it?

I'm surprised at how soft people are.