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Bet365 are a joke company

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Replies: 213
By:
azertyioup
When: 01 Feb 10 13:57
You've gone from writting a big 'I am' paragraph to sounding like Mummy and Daddy still pay for your water rates.
By:
BlufDaddy
When: 01 Feb 10 14:26
My mum and dad couldn't afford my water rates.

lol at me being the one that's embarassing myself in this thread.
By:
azertyioup
When: 01 Feb 10 14:35
The sooner people realise that making statements without having anything to back it up makes you look plain dumb the better imo.

I know more about employment law than you...blah..blah..blah.
By:
BlufDaddy
When: 01 Feb 10 14:43
Yeah, I'm the dumb one. That's why I work in a shop instead of owning and running a technology company.
By:
ladycarla
When: 01 Feb 10 14:50
Bluf, Have you knocked your poker career on the head now?
By:
azertyioup
When: 01 Feb 10 14:52
I'm not the one making myself out to be something i'm not.

You should have a better job. You're a lot older.
By:
BlufDaddy
When: 01 Feb 10 14:54
Yes, my industry is about to hit huge growth thanks to some new technology so it was a no-brainer. Already got one of the worlds biggest gambling companies as a client.
By:
ladycarla
When: 01 Feb 10 14:56
Good luck with it.
By:
BlufDaddy
When: 01 Feb 10 15:02
Cheers, you'll all be using the new technology within a few years as well so it's pretty interesting to be involved with.
By:
BlufDaddy
When: 01 Feb 10 15:06
azertyioup 01 Feb 15:52

You should have a better job. You're a lot older.


I'm unable to respond to that without knowing how old you are.
By:
MC Roller
When: 01 Feb 10 15:06
I emailed them a few weeks back requesting a joke book. Still waiting.

I'll give them until the end of the week, or there will be fireworks in live chat.
By:
aristonandon
When: 01 Feb 10 15:07
this guy still going on and on? puts me to shame this guy

before you start on me azi- i ran my first company when i was 18 and have had up to 150 staff underneath me. I also had a rather large customer services/complaints team. If a customer complains in the way you did your complaint would be dealt with and you would be warned against your conduct with a member of my staff. being abusive to a member of my staff in this manor would not just be left and if you spoke to a senior member of staff in this way your account would simply be closed. Customers like you are not needed

there is a right way to complain to get things done and a wrong way. you chose the second option

.
By:
azertyioup
When: 01 Feb 10 15:16
aristonandon 01 Feb 16:07


this guy still going on and on? puts me to shame this guy

before you start on me azi- i ran my first company when i was 18 and have had up to 150 staff underneath me. I also had a rather large customer services/complaints team. If a customer complains in the way you did your complaint would be dealt with and you would be warned against your conduct with a member of my staff. being abusive to a member of my staff in this manor would not just be left and if you spoke to a senior member of staff in this way your account would simply be closed. Customers like you are not needed

there is a right way to complain to get things done and a wrong way. you chose the second option


I will educate the whole day through if I have to.

I had my own company when I was 16. Left Grammar school after my GCSE's with top grades to do this. Big deal?! I don't want blow smoke up my own arse like others on here. I have achieved things you could only dream of. I don't need you or any other person who isn't close to me to know this.

Everything you have just wrote is cack Aristonandon. Anyone with any clue in customer services knows that the customer is always right. You never allow your staff to alienate your customers.

This is so simple. How are you not getting this.
By:
Waheyyyy
When: 01 Feb 10 15:20
Moronic customers with bad attitudes aren't always right though, princess.

HTH
By:
FFsmd
When: 01 Feb 10 15:24
There is alot of CVs on this thread.
By:
aristonandon
When: 01 Feb 10 15:25
customer is always right if they speak politely/repsectfully or deal with their complaint correctly

abusive customers are never right even if they did have a right to complain. you dont alienate customers but if you run any business you do not allow your staff to be abused.
By:
joffy
When: 01 Feb 10 15:53
Lol what a great thread

Two weeks back i had to contact Bet365 re resurrectong old account, that was reg to old addy and had old bank cards on.

Convo was comedy gold
Me: Security question ? can you give me a clue ?
Oppo: Pets name
Me: Slight problem here if its the one I think it is it is now dead. Ill guess Chester.
Oppo: Would you like to change it sir
Me: Of course I would its dead
Oppo: What would you like to change it to sir
Me: A dog
Oppo: Your request has been dealt with sir.
Me: Thankyou will you be collecting the cat or do i post it
Oppo: Not sure i understand sir
Me: Ok no worries you have been very helpfull.
By:
Java
When: 01 Feb 10 15:58
"being abusive to a member of my staff in this manor would not just be left and if you spoke to a senior member of staff in this way your account would simply be closed. "

I broadly agree with your points, but I don't see why it is "okay" to be abusive to a junior staff member and not to a senior one. In my opinion it is worse, as the junior guy is just doing as he is told and has no authority to change anything anyway?
By:
aristonandon
When: 01 Feb 10 16:05
agree totally and was not meaning to imply it is ok to speak to anyone in such a way. a junior member of staff wont have any authority to close accounts etc so i was meaning to say if you spoke to someone further up the chain they would deal with you differently.

a bully deals with junior members of staff like this and wouldnt speak to a supervisor or manger in this manor.

i actually like the way this person dealt with him. when he got overly abusive they ended the conversation which is the correct way to deal with an abusive client.
By:
Patience+ Discipline = Profits
When: 01 Feb 10 16:16
Danny you are a fool (nap)
By:
azertyioup
When: 01 Feb 10 18:43
There are so many sensitive, delicate little flowers on here. I bet your periods will start to synchronise soon. ffs.

The bad man said a naughty word. Oh no!

As you can see. I am right.
By:
yer ma
When: 01 Feb 10 18:56
r u 'dangero' - the incredibly anger / chippyness is a perfect match. Apologies if not
By:
azertyioup
When: 01 Feb 10 19:03
Patience+ Discipline = Profits 01 Feb 17:16

Danny you are a fool (nap)


You think that going all-in pre-flop against AA is the right thing to do. Then you moan like a ** to the whole forum about it when you lose. (nap)
By:
azertyioup
When: 01 Feb 10 19:04
w h o r e
By:
azertyioup
When: 04 Feb 10 12:52
Looking at other threads on the poker forum I think I am the only person on here with my morals in order and pride intact.

On one thread we have some guy begging for money to gamble with, on another there's a self confessed pro who is a master at working out pot-odds, but doesn't see anyhthing wrong with putting thousands of pounds on the spin of a roulette wheel and don't get me started on some of the low-life**bag liars on this thread. And don't get me started on the chump who thinks it's ok to go all-in pre-flop against pocket aces.
By:
azertyioup
When: 04 Feb 10 12:53
And btw I received an apology from 365 with a $50 bonus for my inconvenience.

You could learn something.
By:
charwell.
When: 04 Feb 10 15:22
What a complete waste of space you are 'Danny.'

Giant chip on your shoulder. Not like it's worth getting so upset over such small withdrawals. You must live on a hand to mouth existence. Is your rent late again & that $50 cannot wait one more day - so you have to verbally ubuse somebody?

Get a life you pathetic cretin.
By:
azertyioup
When: 04 Feb 10 15:24
Charwell you are just frustrated because you wish you could handle things in a manly way like me.
By:
azertyioup
When: 04 Feb 10 15:25
And you're also annoyed because I have been proven to be right.

hth
By:
charwell.
When: 04 Feb 10 15:31
Au Contraire pleb.

Been a senior manager for years, as a resutl of my teams spirit and ethic I won top annual awards including holidays of a lifetime to Vietnam, Monte Carlo etc. My bonuses were more than your salary. I think I know how to handle and manage people.

You on the other hand are a cheap and nasty piece of excrement who cannot control a bad temper for a feeble reason.

In life treat others how you like to be treated. Live by this maxim and you won't go wrong.

P.S Now get back to your grubby counter as the tramp that p1sses himself wants to break into £1 to fill up the roulette machine. Chop chop you arrogant, jumped up big mouth ;)
By:
azertyioup
When: 04 Feb 10 19:59
Why do people feel the urge to keep telling me their CV's! I'm not going to give you a job.

Anyway, it's clear that you are intimidated by me and how I handle myself. That's your problem and you will have to learn to deal with that by yourself because i'm not here to help you.

You're best bet will be to not read any of my posts because you know that that feeling of inadequacy will set in again and who knows what might happen.
By:
jbarnes (no not him)
When: 04 Feb 10 20:02
to be fair id cut you off if you spoke to me like that

get a grip and if u need the money that desperatley dont gamble (nap)
By:
Dayjur
When: 04 Feb 10 20:05
he wont listen

there are certain "male" members or society who think it makes them more "manly" to behave like this. the funny thing is he probably wouldnt dare to do it if he was talking to a real person rather than in front of a computer screen.

he thinks he is better than the rest of us so best to just leave him to his lonely existance
By:
azertyioup
When: 04 Feb 10 20:14
I like how many people can only see the abrupt part of this (the bit where I make things happen). In most things that happen in life there are a chain of events that happen for things to esculate to a certain point.

On this specific topic you can take what you want from it, but there's only two main points.

1) You can be of the view that I am a loud-mouthed, rude man who has no care or concern for others.

or

2) You can think that this guy has lost his temper because he has been treated inappropriately by someone that is meant to be providing a service. He is standing up for his rights.

'Treat people how you'd like to be treated' is a comment that has been slung about by some people on here. That's probably my main thinking behind any action I take in life. I would expect the same treatment from someone if I had been rude, unhelpful and ignorant towards them when I am payed to do the exact opposite.

You reap what you sow.
By:
dibble
When: 04 Feb 10 20:18
help us out a little?

can you copy/paste the bit where the 365 rep treats you inappropriately? I can only see him being ultra polite and professional.
By:
dibble
When: 04 Feb 10 20:19
you reap what you sow?

oh how I hope that's true... lol
By:
azertyioup
When: 04 Feb 10 20:25
Mark T: Please be advised that a bank wire transfer will take between 2 to 5 working days to clear in your account.

Danny: I know

Danny: ******* hell.

Mark T: The withdrawal was made on 26/01/2010 and the 27/01/2010.

Danny: Are you sure about that?

Mark T: As such 5 working days have not elapsed.

Danny: Mark are you sure about that?

Mark T: These are the correct dates.

Danny: Because I am staring at my screen with a withdrawal on the 25th that hasn't been paid out.

Mark T: One moment please.

Danny: Usual 365 ******.

Mark T: The withdrawals are from the dates previously mentioned, 26/01/2010 and 27/01/2010.



Again...baring in mind that I have had polite conversations with them before this I have told him that the information that he is giving me is wrong and after I make him check his facts he still tells me the same thing. I can't deal with ignorance, it's a weakness of mine.

If you would accept this kind of behaivour then you are just a door mat who lets people take the ppiiss out of you.

No wonder this country has gone to the wall when there are so many dumb people out there. What are the schools teaching these days.
By:
Soap
When: 04 Feb 10 20:30
gold :)
By:
dibble
When: 04 Feb 10 20:33
if anyone's ignorant in that exchange it's you.

here are the possibilities from that as I see them:

1. this online support chap is, for some reason known only to himself, lying to you about the difference in dates.

2. the support chap is telling you exactly what he can see and there's either an error in the dates, some delay between your request being made and their clearing system registering it, or you've made a mistake.

which is the more likely?

now - who's being ignorant again? (and if it helps you work out who is who in this exchange, it's paid not payed) lool
By:
azertyioup
When: 04 Feb 10 20:33
dibble 04 Feb 21:18

help us out a little?

can you copy/paste the bit where the 365 rep treats you inappropriately? I can only see him being ultra polite and professional.


Ultra polite and professional!

You mean in the way that he managed to get the facts wrong first time around and then after being prompted to check he has got his facts straight he then comes back to you and tells you he is right and then when you tell him specifically where he has got it wrong he tells you that you are wrong.

There's nothing polite and professional about that. What that is is someone that is incapable of doing their job properly and someone that is out of their depth when it comes to handling complaints.

You clearly don't know what you are talking about either.
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