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Your stance and response to overt collusion is losing you many players.
There is no need for you to cloak everyone of your responses to collusion with the data protection act, it gives the apppearance of you fobbing the players off, Nothing will be done, Colluders will get away with blatant **ing and you lose another few honest players. Many people suspect you do not investigate or deal appropiately with collusion, Your failure to properly address players legitimate concerns ( and being seen to do so ) is serriously discouraging many people from playing on betfair poker. |
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The new range of tournaments is good imo.
However, you have lost a few big rakers by not tackling BLATANT COLLUSION when it is reported to you. There have been several threads up on the forum recently moaning about collusion and yet the players are allowed to play on. Big rakers/grinders will not play on the site if they feel they are being **ed. This needs to be tackled immediately. |
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The collusion thing is a big subject that needs addressing.
Its obv to all that have made complaints of collusion that nothing is ever done,i dont think you can dispute my last statement other wise it makes you thiefs,iam not saying your not thiefs,but for sure you dont investigate the complaints .Stars send players refunds that didnt even know they were being **ed...Stars has **s as every site does but they do their best and refund moneys.However the only time iam aware of, when betfair tried to recover funds due to **s was when jazzy jon and his m8s done you for quite a few grand. Its obv that u have no interest in stamping out collusion as we have not heard of anyone getting refunded moneys, so 1/ you dont investigate 2/ you dont have anyone investigating that understands the situaions in poker enough to conclude **ing took place 3/ you reg confiscate funds from **s,but then keep the money for yourselfs. These are the options ,all sites have **s its nothing to hide, but its unexcusable not to address it.Its even worse to keep the confiscated funds for yourself. |
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you are still doing them the deceny to post feedback
they dont care betfair your a joke thank u |
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if betfair banned the **s then they would only have around 100 players left... im almost 100% sure thats the reason why.
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1. Ban all chat bar English at tables, if you are not going to enforce it then why say you will? And turn a blind eye everytime this happens.
Simple answer to this, employ table moderators like they do on other sites. this will also cut out colluding and chip dumping 2. Learn how to program software to stop a D2N when it has finished surely this isnt rocket science? 3. Introduce better promos, that DONT change half way through the qualifying period 4. Introduce P2P transfers this will also stop chip dumping. 5. Get management in place that have half a brain between them, or better still go to your nearest McDonalds and ask to take their store manager im sure he would do a damn site better than this shower! |
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everytme i log in its the same old faces playing together{$1/$2 tables COLLUSION you tell me
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Seeing as so many threads get taken down I think it is entirely appropriate for this thread to be removed. It is absolutely insulting for the players to once again go through the betfair poker customer service charade. The ship has left port a long time ago betfair poker, too little too late.
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Betfair Customer Services 29 Oct 11:24
The most popular questions will be posed to senior management and responses posted here on the forum the following week. Looks like collusion is on the list. We shall look forward to your response, "Betfair regrets blah blah but due to the Data Protection blah blah we can't actually answer you. Rest assured though blah blah blah. And it was very naughty of them to chat in Greek" All this, even though the majority of alleged cases reported on the forum do not involve UK citizens and are therefore not covered by The DP Act. And go on. I dare you "Ciustomer Services" - pull this thread. |
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the rake is a joke when i have knowingly put more money through my account my rake is less than previous.is there a way i can check ongoing how my rake is fairing?
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offer an online support option where you click the button and you get talking to an operator straight away to aid with any queries like most poker sites have
offer something attractable to use your betfair points on like merchandise or a certain amount of points earns you registration into a tournament or satellite like most sites have offer more tournaments at all levels with 15 minute blinds,its what people want bring back the 18k with 15 minute blinds,even if you just have a 100 dollar tournament with 15 minute blinds and no guaranteed prizepool,let it depend on the number of entries |
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Regardless of if the player resides in the UK or not, The data protection act has nothing in it which prevents betfair releasing details and results of any investigation into **ing/fraud/collusion.
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It seems collusion questions will have to be answered here. Some words of wisdom for betfair C.S. when answering. If the usual responses are given people will get very irate. If assurances are given but not followed through people will get irate. If betfair finally act but turn it into some kind of witchhunt and ban innocent players people will get irate. So basically this collusion issue is big at the moment and has to be clearly addressed.
What I would like to know is if caught **ing: 1) Do players get banned or a warning. 2) If a player gets banned do they still get the full balance of their account refunded to their bank account. 3) If money is confiscated what happens to it, if betfair can see a player has been **ed surely they are legally and most definitely morally obliged to refund monies. Just one new thing I would like to see on the poker site is a rematch facility for heads up games. The time saved would even generate more money for betfair poker. |
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Something I forgot to mention, is it true that the software is so archaic and bug ridden that it is hard to implement new features into the software. Now if you choose to answer this bear in mind the following:
1) If it is not true then you guys have been lazy for the last few years. 2) If it is true then surely you need to scrap the software or continue to fall further behind your former rivals. |
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The problem Escapee re UK citizens is that if any legal action is taken that identifies the individuals concerned - even if it is said individual claiming against Betfair - then the company could be in breach of the act if they have released details of the case to 3rd parties.
(At least that is how I read it when I checked, having received one of those fob off e-mails BCS specialise in.) |
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How many people have you banned so far this year (IF ANY) for the following;
a) collusion b) multiple accounts If you can't answer that then may I ask have you ever banned anyone for collusion? |
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Replace the DUBIOUS and outdated (1995/2004) and obsolete Comscire TRNG hardware.
A new number generator verified as random every month by a outside (uk) independant body would help. No ones gonna play here if they have NO CONFIDENCE in the current RNG. |
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when are you ? if ever ..going to use software which IS actually random a blind man could see that the cards are juiced.bad beats of course happen but the software pays off the donk who is in behind much too often.though it is not always donk play as the software has a ridiculous habit of dealing coolers or pot enhancing cards that cannot be easily folded when you are up against only 1 other player.
if the software was more realistic i believe this alone would bring players to the site -the games on offer would not matter |
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OK , if you are serious here goes:
weelky tournys - $5 , $10 , $20 , $50 plus ur table fee. 15 min blinds. 2 tournys daily - top 9 qualify for final. if less than 30 players top 5, if less than 15 players first or second. All money goes into final. Would amount to 4 major finals with huge prize pools. Second point - SNG leaderboards: 4 seperate leaderboards - high stakes over $22, low stakes under $22. 9 seater- 9th no points, 8th 2 points, 7th 3 points, 6th 4 points, 5th 5 points, 4th 6 points, 3rd 8 points, 2nd 10 points, 1st 12 points. Best set of scores for blocks of 25 sng's. 6 seater- 6th no points, 5th 1 point, 4th 2 points, 3rd 3 points, 2nd 5 points, 1st 7 points. Best set of scores for blocks of 30 sng's. Weekly leaderboard payments to return to what they were before Ceasar cup promo. Also monthly leaderboard PLAYOFF, comprising of TOP 9 - 9seater TOP 6 - 6 seater with decent prizes. i.e. free ticket to major tourny. |
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Lisa Simpson 29 Oct 15:57 The problem Escapee re UK citizens is that if any legal action is taken that identifies the individuals concerned - even if it is said individual claiming against Betfair - then the company could be in breach of the act if they have released details of the case to 3rd parties. (At least that is how I read it when I checked, having received one of those fob off e-mails BCS specialise in.) Thats what they want you to think, but its not true. I can point you to muliple cases where *'s have revealed the pertinent details, Disqualifying the WCOOP main event winner and siezing all the funds. They released the details with in a week and named and shamed..... Got taken to court by the multi-accounter who withdrew the case at the last hour due to being guilty The data protection act does not prevent a company stating they have identified theft, it does not prevent a company from stating the actions they have taken due to said theft/fraud. |
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If the company's actions can lead to the distribution of the financial affairs of an individual to 3rd parties, they're in breach. It's not a big deal
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i agree with rowland
ps, please stop asking for player to player transfers, they aren't allowed to due to the sportsbook (allegedly). comes up every time, and they spend ages on that meaning they don't give the proper time to more sensible questions like "are you so retarded that you can't improve a poker site in 3 years, or even bother to read old threads describing what needs to be done?" |
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Oh Nags - keep it serious man.
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bring back the deepstack 5k *****and 20 mins blinds, and get some decent strutured tournies, that way you can keep the turbos for the bingo players, and some proper strutured tournies for the people who want to play poker. played a tournie last night £5 r and a GTD $250. and this is the best strutured tournie you have. says it all. if you need us to tell you how bad you have messed up, you really are clueless and i'm afraid beyond help.
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on another note, you get banned for a month for doing nothing wrong, so i would expect a lifes ban for real colluding.
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p2p transfers, (sportsbook or not), are not illegal in any way. They likely involve extra work, (diligence checks etc), but certainly allowed. I think it is a question of willingness, quite like the collusion matter.
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hire someone from p o k e r s t a r s to sort this sh*t out.
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Jim, my guess is that player transfers would involve a lot of diligence checks, verification and an extremely high level of management that would be be too costly, not only in terms of man hours, but at possible risk to the integrity of the core product - the exchange. AML, Fraud and Integrity on the exchange side is very efficient, but don't forget they have global dominance on exchange betting and that's what they need to protect. Frankly, I just don't think the effort required in setting up and managing player transfers would be less than the expected gain.
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why r manager ruining a business still in charge?
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look back over the last 2/3 years and identify the regular players you have lost due to incompetence
ask them why they left,where are they now and what you need to do to get them back |
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*could have said 'would be more than the benefits'. Duh.
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Leaderboards need a radical rethink. At present leaderboards are an indication of how many games are played and in no way an indication of skill.
A couple of weeks ago I checked the quality of play of the leaders in the low stake sng leaderboards on the sharkscope site, the majority of the top 20 were either losing players (negative return on investment) or breakeven players. The leading players had simply played hundreds of games during the week. These players already get r*keback and any players who have a job - or a life have no interest in challenging for the leaderboard as it is impossible to get near the top. I feel sure that a leaderboard that rewarded skill over number of games played would increase the number of games being played in the long run. Afterall players like 5leepwalker are at present guarenteed a leaderboard prize by playing ''bingo''(push/fold) poker a style that is turning many regular players away from this site. At present there are far too few mtt's that are deepstacked or the blinds increase at too fast a rate, I am looking to play poker not bingo. I used to play quite a few mtt's on this site, I no longer do. Why are there so few varieties of games on this site? where are the HORSE, Omaha hi/lo etc games? |
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good points HK, but they implemented the wallet system for similar reasons for Oz customers. surely a poker wallet would suffice. If they merged then the facility would be present and they would likely have to provide it too.
It is hard to tell a poker customer that they do not offer a facility that the rest of the [serious] competition offers due to increased security here, when they cannot even appear interested in **ing. noting that they check for **ing against themselves, (ie bonus/leaderboard payments etc). Regardless, they are a shower of shyte, expect a fk up and you can only be surpised. Realistically what are the odds of BF turning it around now? 1000/1 ? |
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The layout is terrible! IMO it needs an overhaul, and that is whats on my mind Betfair Poker people.
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all it requires is the will to turn it around. unfortunately bf have proved over the last couple of years they just dont give a stuff about keeping regulars.
and yet here we are all offering suggestions, you couldn't make it up, honestly. i'd like bruce to turn up and give an account of his actions, as well as answering questions on collusion |
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Really this thread should be the other way around.
Betfair, tell us what is on your mind? tell us what you could achieve and what you simply cannot [realistically] achieve, then get half a dozen folk to groupshare the do's and dont's for each idea before you implement it. |
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COLLUSION on the site needs sorting right NOW
Everything else on the site comes a distant 2nd to this imo cos no matter how good the site is no serious players will play on a site where **ing is taking place and very little if anything is been done about it. |
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I like the idea of the top 9 playing for the leaderboard prize, volume of play is not an indication of skill.
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Yeah but skill is already rewarded as you would be a winning player.I understand and have no problem with betfair running cake races-they should just call them this and not 'leaderboards'.
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Don't think its been mentioned yet but i think we need more clarity with the collusion issues.
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