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Punters detail their frustration with intrusive checks

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By:
sparrow
When: 23 Jan 23 18:38
longbridge Joined: 25 Nov 10
Replies: 3618

Of all the things we can find to criticise bookies for - online or in shops - I don't think allowing underage gambling is one, for all our youthful experiences last century?




I was actually employed in the last century by a bookmaker at the age of 17 as a trainee settler!
By:
Ramruma
When: 23 Jan 23 18:42
For its first few years, underage betting seemed to be all the Gambling Commission cared about. Easy to check with borderline 18-year-old mystery shoppers, I suppose.
By:
.Marksman.
When: 23 Jan 23 19:03
That's why Billy Loughnane is so good:  He is to young to bet.
By:
handtorofe
When: 23 Jan 23 19:29
The management you are wrong i have taken a break from betfair just came back on, a long term winner paid premium charges and been harshly restricted
By:
Latalomne
When: 23 Jan 23 19:33
Your circs might be considered differently because you took a break from it and therefore haven't paid PC in a while?  Have you just made the one deposit? 

Rico was severely restricted for a while but when he pointed out to them he was a long-term winner and PC payer, they changed their position substantially.  Have you escalated it?
By:
Trident
When: 24 Jan 23 08:47
I won't say the Exchange, but they are Green... I have been restricted. For IMO having too many bets in many month, :(  Here's the thing it isn't even affordability anymore... The fact is, they ask questions about what you do with your time? I DO spend lots of MY time immersed in horse racing, I admit that. But I've always had a loss limit set on my account. Plus, always had a deposit limit affordable for me from the start of my account 10 years ago. They are now looking at how much time you spend betting. They have all DATA.

Racing is in BIG trouble. I actually think it's fading out, from a low grade level anyway. Cheltenham Aintree will always be around, I think.
By:
racing6699
When: 24 Jan 23 08:56
I understand the end game of big listed companies. They need and want sustainable revenues. For smaller brands i think they are just naive and stupid. This will destroy them. If you condition a popluation to bet small stakes bet builders every week and nothing more then really you have no reason to have any accounts other than 365 and PP imo. The concept of racing from on course has always been shop around for your selection at best price. So you spread business naturally. If you dont care or understand price and have only a few small bets a week then you really only need a PP or 365 account
By:
CLYDEBANK29
When: 24 Jan 23 10:29
It's just a numbers game.  If the Gambling are thrashing out fines of £500k a time, it doesn't take a rocket scientist to take an ultra cautious approach
By:
CLYDEBANK29
When: 24 Jan 23 10:30
If the Gambling Commission
By:
howard
When: 24 Jan 23 10:33
Stuart Williams wants turnover tax. Wonder what his mate PV thinks.
By:
The Management
When: 24 Jan 23 10:35
The fines are small fry for the big boys. If you'd offered them a deal up front, where they paid £500k each to be effectively unregulated for 20 years, they would have bitten your hand off!

The fact that they are paying it in arrears rather than up front, is obviously causing some issues now - but the point still stands. It must be hard to adjust when you've had 20 years of doing pretty much whatever you like.
By:
frog1000
When: 24 Jan 23 13:58
I can only talk from my own experience.

I have opened 18 accounts in the last year with different UK bookmakers.

None asked for no proof of income. A few asked for IDs and bills to prove my identity.

One did ask me to state my income. No proof needed.

One asked me to do a skype call in order to withdraw my winnings. They refused to put their camera on and froze my account unless I put mine on and answered their questions.

16 of the 18 accounts have been reduced to betting pennies.

No I am not an arber or matched bettor or pinnancle plus 'value bettor' etc.

Just making my own selections and been excluded from betting from 16 bookmakers over 12 months and never asked to prove income.

That is real story as to why betting on racing is declining.. people cannot get a bet on if they show any signs of winning NOT people cannot deposit money because of proof of income checks.

The Racing Post and Racing Industry refuses to touch this story now they are all moaning about punters not being able to bet due to proof of income.
By:
frog1000
When: 24 Jan 23 13:59
* None asked for proof of income!
By:
frog1000
When: 24 Jan 23 14:00
If people want to blow money on gambling they will. They have thousands of betting shops, casinos, arcades and over 60 licenced online bookmakers to choose from in the UK.

Even a £100 limit at each online bookmaker gives them £6k a month to lose.
By:
mitolo
When: 24 Jan 23 15:54
thats not so^. you cant even lose. i know someone who opened account and deposited a small amount. they wouldnt let him bet that until hed supplied id. he said no, and then decided to waste it on daft bets but they wouldnt even let him do that without proof of id.

how is that possible? they wont even take a bet. how do they make any money? i have the emale, as he forwarded it to me in disbelief

cant believe there are millions doing it in on slots
By:
duffy
When: 24 Jan 23 16:46
We're not seeing the proportion of casino/slot players restricted compared to sports players restricted.

I believe that the books are using this current social gambling pariah situation as a means to restrict unwanted players under the cover of customer care. The books will be able to show the Govt the numbers of customers they are cutting but they will not show what type of players they are cutting, so to the Govt/GC it will appear that by cutting people they therefore must be doing their job, but this is just a ruse imo.

Put it this way, I believe that if the Govt white paper disappeared tomorrow, the books would still carry on cutting people and they would say, the white paper may have gone but we will still be responsible, but they will carry on restricting unwanted players rather than profitable casino players.

Remember, the books have been restricting stakes for years now on unwanted players , even before the white paper, so we already know how they have been thinking for a long time now, so for all intents and purposes many people were already shut down anyway shutting them down completely is just a small further step for many people.

You cannot on one hand try to appear that you are being responsible whilst we still see a plethora of casino adverts in the media, that would be counter-productive, what it actually is doing is showing up their real play, that casino players are continuing to be encouraged and targeted whilst sports players are turned away.

Someone said earlier, how do they make any money, they make money because the casino players are profitable business whilst sports players are less so, plus the likelihood of endless riches opening up in the states allows the books to be less bothered about us.

Force the books to show their figures on casino/slots players restricted as opposed to sports players restricted and all would be revealed, there should be a marked higher level of casino players restricted compared to sports bettors but I'd doubt that would be the case.
By:
frog1000
When: 24 Jan 23 16:46
Proof of Indentity yes.

Proof of income. Not been asked for it in 18 accounts.
By:
mitolo
When: 24 Jan 23 17:15
yes duffy but this was asked of a new customer depositing a small amount, not a winner or anyone nicking an early choc ice. hadnt had the chance to do it in. if hed stuck in a chunk and then asked for a lump on soemthing id understand but straight up doesnt make sense
By:
frog1000
When: 24 Jan 23 17:27
I saw a firm got fined the other day for only asking for bank statements when people were trying to withdraw money.

Also saw a video of bookmaker on youtube bragging about requesting bank statements so he could see what people were winning with other bookmakers and who they were transfering money to.... again when someone had won.
By:
mitolo
When: 24 Jan 23 17:39
gc are an absolute shower, like most public bodies. if you have a licence to trade send them the money-1600 quid they will leave you alone and ask no questions. the line they trot out is custmer safeguarding but its total bollox. they do nothing except collect money.

and none of them are punters.
By:
The Management
When: 24 Jan 23 17:44
To be fair to the gambling Commission, they did do an excellent job in putting all the small chains and independents out of business, with the way they structured their fees! Cry
By:
mitolo
When: 24 Jan 23 17:49
eg, exchange shop for which they charged 1600 for licence- they never showed up once in 10 years or asked any questions or mystery shopper-nothing

could have had naked 14 year-old hotties in there fluffing the punters and theyd never have known.
By:
formoftheace
When: 24 Jan 23 18:07
Bookie chaps have always had personal data and information regarding the problem punter….

They ignored…..when they could see it all and making plenty…..
By:
truehoncho
When: 24 Jan 23 18:42
It;s convenient for the bookmakers to make life difficult for punters before the legislation is law. Anyone complaining instantly becomes part of their propaganda campaign.
By:
frog1000
When: 24 Jan 23 18:51
Racing Post is on overdrive on this issue.

Several articles just today including a bloodstock agent saying he bets on the black market.
By:
truehoncho
When: 24 Jan 23 18:55
I read that Frog. Surely he should be warned off as an agent?
By:
frog1000
When: 24 Jan 23 19:00
Does seem odd.

Lay a horse on betfair you have connections to and you are banned.

Back an opponent with a bookie its ok?

Bet on the black market who knows? No records one assumes.
By:
truehoncho
When: 24 Jan 23 19:06
Yep, surely the RP should be condemning his actions and not bigging them up for some cheap headline.
By:
mitolo
When: 24 Jan 23 19:25
betting on an unregulated market isnt illegal
By:
dustybin
When: 25 Jan 23 08:04
The history of gambling is extremely murky and numerous attempts have been made by the state to control it and failed.

A pertinent extract from the 2003 version of ‘Legging’;

‘Since those betting exchanges are no more nor less than the electronic-global version of The Room at The Corner (the early iteration of Tattersalls), it can be expected that, just as the 1843 correspondent wrote, those exchanges will be places where…"the largest amount of sharp practice is to be found perhaps beneath the Sun";…or as they say "plus ca change…."

If anyone cares to spend the time to read the history of gambling, or specifically ‘The Game’ they will find stopping gambling is utterly impossible, at least having it take part in an area in the light is the best option they could come up with….yet this dumb fookin government are being led like fools into the abyss by do gooders who know nothing about the subject.
By:
MythWA
When: 25 Jan 23 09:44
I thought being a small staking punter I have not been concerned about the threat of AFCs.
I read a letter in the RP today of a punter who has affectively had his account closed by imposing restrictions put on him by Bet 365!!!!
When he complained they want him to discuss his finances. His MO is exactly the same as mine.
By:
dave1357
When: 25 Jan 23 09:45
frog1000 • January 24, 2023 5:27 PM GMT

Also saw a video of bookmaker on youtube bragging about requesting bank statements so he could see what people were winning with other bookmakers and who they were transfering money to.... again when someone had won.


Is that an identifiable bookie? Because that is certainly an information breach and should be reported to the Information Commissioner. Probably copy the GC while you do it. If you cba PM me the link and I will do it.
By:
Trident
When: 25 Jan 23 09:51

Jan 25, 2023 -- 9:45AM, dave1357 wrote:


frog1000 • January 24, 2023 5:27 PM GMTAlso saw a video of bookmaker on youtube bragging about requesting bank statements so he could see what people were winning with other bookmakers and who they were transfering money to.... again when someone had won. Is that an identifiable bookie? Because that is certainly an information breach and should be reported to the Information Commissioner. Probably copy the GC while you do it. If you cba PM me the link and I will do it.


Could you post the youtube link please?

By:
dave1357
When: 25 Jan 23 10:03
don't, as it might get taken down before the corrective action is taken
By:
sageform
When: 25 Jan 23 10:07
It is always interesting to read the reactions of other punters to change. Back in the 1990s when the betting tax was significant, I was approached by a bookmaker to open an account in Gibraltar which I did for 4 years with no problems. It was tax free betting, the bookmaker stood the 4% tax operating there. I was amazed that some wealthy owners/punters that I knew at the time were horrified and were sure it was illegal. Very few people read the rules.
By:
frog1000
When: 25 Jan 23 10:33
https://youtu.be/YOpgFSJF3Pc?t=1857
By:
dave1357
When: 25 Jan 23 10:40
he doesn't really say he's doing it, he just speculates that some might do it.
By:
frog1000
When: 25 Jan 23 10:41

Jan 25, 2023 -- 10:07AM, sageform wrote:


It is always interesting to read the reactions of other punters to change. Back in the 1990s when the betting tax was significant, I was approached by a bookmaker to open an account in Gibraltar which I did for 4 years with no problems. It was tax free betting, the bookmaker stood the 4% tax operating there. I was amazed that some wealthy owners/punters that I knew at the time were horrified and were sure it was illegal. Very few people read the rules.


Since Osbourne brough in laws that bookmakers had to be licenced in the UK (and pay tax) in the UK to take bets from UK punters it got murky.

Lots of Asian books, Pinnacle etc pulled out of the UK market.

None of them were taking bets on UK racing so not sure who takes big bets on UK racing on blackmarket from racing insiders.

By:
dave1357
When: 25 Jan 23 11:02
Just speculation, but a foreign operator would almost certainly be able to place bets with the uk tote, so getting round affordability restrictions.
By:
frog1000
When: 25 Jan 23 11:04
Would be interesting to know the reason some people are asked for bank statements and then statements of people who deposited money etc whilst other people are not.

Would also be interesting to know what information is shared between bookmakers informally and on platforms like iesnare.
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