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being logged out every so often?
being logged out every so often?
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Replies: 215
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After several emails telling me the problem was at my end, I have just received this...
This is to confirm that our engineers are working on this issue to fix it as soon as possible. We are really sorry for the inconvenience that occurred. We are working on it. |
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Just undo the upgrade.
Job done. |
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Is this still happening for anyone using Chrome?
Tia. |
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Yes and often. Also on firefox.
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Been ok for me on Firefox but I prefer Chrome as it seems faster.
Very strange. |
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I tried to refresh the video after it lost a second, wouldn't let me as I had 'logged out'. The market was still running fine. Had to sign out properly and log in again mid-race. Very annoying.
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Still happening on Chrome. Ye can watch a vid then the next time ye go in yer logged out. Not only that it freezes the main page as well.
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Worked OK most of yesterday after re-installing both Chrome and Firefox browsers, but today happening on both again after refreshing Account P/L !! Any solutions yet guys? Not phoned Help Desk cos did I read somewhere BF are working on it?
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One Hour, no reply, must be working for everyone else or just that the forum has now nearly died. Hello, is there anybody there? (Echoing Voice).
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nope - still knackered for me, has been for almost a week. getting to me a massive pain now tbh, i've tweeted them everyday and they go from 'working on it' to denying there's an issue, dpeending on hows working the twitter feed at the time.
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Thanks for responding Keefter. Notice BF are doing another upgrade 2-10 tomorrow morning, maybe cure it or make it worse, if that's possible. Don't use twitter myself but keep hammering them with tweets. A sorry state of affairs.
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We'll try and find out for you what the latest is but we've had no update on it yet i'm afraid.
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Using Google Chrome, 2nd race of the day and 4th time asked to log-in and reload!
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Cheers Wesdag, much appreciated.
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I'm still getting logged out when watching LV on Chrome.
Being fixed on Thursday ... apparently. |
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It may possibly be something to do with certain ISP (Internet Service Provider) Connections/Routings - or, possibly, users Operating System - as not everybody is affected - Myself included, using Chrome, or Firefox, via Virgin Media Cable.
I hope tonight's 'correction' does not then go and c*ck things up for those currently unaffected - which would seem to be the majority, as otherwise, this thread, and the Forum, would have exploded by far more. |
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I hope tonight's 'correction' does not then go and c*ck things up for those currently unaffected
Wouldn't surprise me, as the problems only started for me after the previous correction. |
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5 times today had to log out then back in i"am hoping they are going to sort it ...but not holding my breath
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still no fix im going elsewhere till its fixed
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having to log on every 10 minutes has removed any security worries and is also saving money as I have already missed a couple of losing bets.
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Is this still happening on all browsers or just Chrome?
Tia. |
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ffs betfair get a grip the site is still sh@t
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still not fixed here
useless and what happened yesterday ffs? look into the eyes, not around the eyes......'there's no problems here' well there are fooksake |
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christ almighty
missed another race on LV because its telling me to log in when Ive already placed bets through the API these guys are unfit for purpose |
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might as well shut the site down employ someone who has some idea how to fix it or is that to simple ?
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got my account showing in dollars now again what the hell is going on
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@wesdag 3m3 minutes ago
@BetfairCS People are still getting logged out unexpectedly & on all browsers. Is anything being done to fix this problem?? Betfair CS @BetfairCS 46s47 seconds ago @wesdag We're still looking to clear this up, I do apologise for this. |
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happening around every 40mins
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Another upgrade required. TIA
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its driving me mad I log in balance comes up then go through pick out bets then as soon as I click on place bets it tells me I'm not logged on and go through it all again!absolutly useless if you want bet in an event just starting as can take 10 mins to get logged back in and place bets
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when did they last get a 'queen's award'?
Anyone know? |
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Still happening to me on chrome
Cants |
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Problem on Windows 10 and Chrome hasn't been resolved yet. Every few races- logged off.
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Hello.
Apologies for the on-going issue you seem to be having regarding getting logged out from the site. Our IT team are looking into this but if you could supply us with a few more details this would be great as it only appears to be affect a handful of customers currently. If you would be able to supply us with the following we will get it passed over to help resolve the issue ASAP. How many times are you roughly getting logged out within an hour period? The browser(s) the issue seems to be happening on? Is it just on Chrome? Where is your currently location? Can we also take your ISP? Is there a certain page(s) you tend to find this happens on over others? Can you also let us know what your Logout Preferences are set to? This can be found under the "My Security" settings: myaccount.betfair.com/accountdetails/mys... Apologies again for the current issue but these details should help our IT team get to the bottom of what is causing this issue. Thank you. |
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this has been going on since the site was shut down over a week ago...complete nonsense and getting very annoying
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"Affecting a handful of customers". It's a lot more than that!
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I just wonder how many are actually in this "IT team"...they are certainly very good at what they do ffs
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think its a job share with the tea lady myself
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