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General Betting
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When they don't honour them.
Put a bet on @ Hills today, coupon price 9/5, was in a mad rush and didnt check the price on the receipt I was given. Just looked now and I'm on at 6/4, they didnt even have the courtesy to tell me they were laying me a different price. Pathetic
Put a bet on @ Hills today, coupon price 9/5, was in a mad rush and didnt check the price on the receipt I was given. Just looked now and I'm on at 6/4, they didnt even have the courtesy to tell me they were laying me a different price. Pathetic
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Replies: 115
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Soccergeez, you really need to confirm your price even if you are in
a ''mad rush'' as prices do change. The onus is on you to do that, not for the counter assistant to correct you. |
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feck heres kenilworth talking sh1te again.you made a pr1ck of yourself on the other thread and then disappeared so maye you'll do the same here.imo if the "actual" price being given differs from that shown on a coupon available in a shop then it is the responsibility of the shop staff to inform the customer that the pice differs from that advertised.
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jason, you are wrong. Any sensible punter would check that the
price he wants is still available, or do you expect staff to check every price on every ticket ? Get real. |
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look shops print the coupons and put the prices on them,why should any punter have to fecking check them,any differences in prices on the coupon should be displayed clearly beside the coupons or the customer should be advised as he places his bet.
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Do you need someone to do something you could easily do yourself ?
You guys deserve all the trouble you get in shops, especially as you know from experience that prices DO change. When it happens, it's shock, horror, how can they do this to me etc, etc. You deserve all you get IMO. |
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thats what coupons are for you imbecile,to convey the bookmakers prices to the customer.when he lifts a coupon as far as he is concerned the prices on the coupon are correct,why should he think otherwise unless informed by staff???
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jason, it says on the coupons (or at least one that I looked at over the WC period), that prices are subject to change and to check with counter staff.
Regardless of what you think is right or wrong, that is the situation that exists in betting shops these days. They pay staff peanuts. Do you expect your average shelf stacker to be aware of the lastest price changes in the supermarket? Don't be surprised if average shop staff don't know that the price of a fav has moved in a fraction. |
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Dave Edwards, thank you.
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any views on Luton this season kenilworth?
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CLYDEBANK29, I have no connection with Luton other than residing about
10 miles away (Hitchin). I guess they have a favourites chance but the Blue Square is a difficult league to get out of, several ex League sides stuck there. GL anyway. |
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Why don't you just bet online instead of in the shops? Usually get a better price online. Some of he coupon prices are absolutely shocking. I remember once when I didn't have a bank card I went into a betting shop to put a treble on and I was surprised how much less the odds were compared to online.
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BOOKMAKER SHOP COUPON PRICES ARE NOW OFFICIALLY FINISHED THEY DONT EXIST ITS FOR REFERENCE ONLY
UNLESS YOU BET WITH THESE CLOWNS MARK JARVIS AS THEY ARE TOO THICK TO CHANGE THEIR PRICES UNLESS MAYBE YOU BET OVER £50 AND THEY MAY RING IN |
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thats what coupons are for you imbecile,to convey the bookmakers prices to the customer.when he lifts a coupon as far as he is concerned the prices on the coupon are correct,why should he think otherwise unless informed by staff???
The coupons are merely adverts. Would you expect to be able to walk into a shop with an RP advert and place bets at the advertised prices or would you accept that some of them would have changed over time? |
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People like jasonk178 are endemic in this country these days.
Nothing is their responsibility, always someone else's. Blame culture, yeah but, no but, yeah but. Are you known as Vicki Pollard down the bookies? |
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It's fair to expect a coupon IN THEIR SHOP to be displaying the correct price AT THE TIME YOU PICK IT UP surely? The onus should never be on the customer in this case, but sadly often is because the staff are too poor/ the shop is too short staffed to provide a service.
Fair enough if you take it away on a Wednesday and expect a price to be there on a Saturday morning. |
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It's fair to expect a coupon IN THEIR SHOP to be displaying the correct price AT THE TIME YOU PICK IT UP surely?
Do you expect them to lay the horse prices in the RP they provide in their shop too? Once the old rule of minimum trebles for aways/draws and 5 timers for homes was removed it was inevitable that there would be loads of price changes. Add in the opportunity to lay on here and it is no wonder that so many need to be changed. |
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Not disagreeing with the price changes, and though it is my opinion that too many piddling changes are made, it is a firm's right to be comfortable with the prices they are laying.
What I am saying is that continuing to advertise incorrect prices IN THEIR SHOP AT THE TIME is at best poor customer service and at worst dishonest. |
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DaveEdwards' analogy of the supermarket is interesting.
Consider this, A supermarket reduces the price of something. It is a limited offer and subject to availability the same as the bookmakers' coupon. A customer, not realising that the price is no longer available puts in her basket and goes through the checkout. At home she checks her slip and sees the error. She complains that she feels that has been deceived and asks to return the goods and get her money back. I believe that any responsible customer services department would accede to her request at the very least. I don't think she would be told it was her fault even though it may have been. My question is, if Soccergez feels aggrieved does he have the opportunity to cancel the bet before the event? If anyone feels that they can't reply without personal abuse, please don't. I cannot understand why Soccergez simple question has produced such hostility. |
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theresbeenagoal 22 Jul 10 10:36
What I am saying is that continuing to advertise incorrect prices IN THEIR SHOP AT THE TIME is at best poor customer service and at worst dishonest. Completely impractical to expect all prices to be correct, the alternative being to remove coupons from shops? Ideally the technology would be there to inform staff of any price changes when processing the bet but it isnt, so the onus is on the customer to check. Just consider a customer having 10 selections with the staff cross referencing with the coupon to check prices with a queue of 5 customers trying to get there dog bets on! Any given weekend there would be 150+ matches and you expect a saturday only cashier to know the price on HJK Helsinki has move from 5/4 to 11/10, a little unrealistic im sure you'll agree Not having a go at you, you seem a little fair handed by mentioning shops are short staffed in your previous post |
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What I am saying is that continuing to advertise incorrect prices IN THEIR SHOP AT THE TIME is at best poor customer service and at worst dishonest.
Is leaving a copy of the RP in shop with outdated prices also "poor customer service or dishonest"? |
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Banks They Rules Was Nothing Short Than Murder Those Years Ago
Poor Customer Service Thats The Managers Job To Inform The Public But Do They To Much Like Hard Work For Some Of The Tits That Work Behind The Wire |
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If and when I want a bet in a betting shop, usually football, I ask the counter assistant for the price. If the price is acceptable I bet, if it is not, I say '' Thank you but no thank you'' and leave the shop. You will never have a problem doing that. Punters create
their own problems by assuming they are on at the price, even if it is not confirmed. That is their mistake. |
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Banks They Rules Was Nothing Short Than Murder Those Years Ago
It wasn`t the bookmakers who imposed the 5 fold/treble rule. |
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sevey 22 Jul 10 10:56
Poor Customer Service Thats The Managers Job To Inform The Public But Do They To Much Like Hard Work For Some Of The Tits That Work Behind The Wire Do You Not feEl tHat Is a litTle Unrealistic |
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Ronald But Its True In Some Cases
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This thread has just reminded me of a coupon I had in my bedside table.
I went into a Hills opposite the pub just before Argentina and put 2 quid on Draw HT Argentina FT, i can't remember what odds were advertised but this is what the guy behind the counter wrote down: tiny.cc/8djjz The bet won but I haven't even cashed it in yet. I wouldn't have placed it at those odds but of course it's my own fault for not checking. But what is that thing circling the 3? I don't really use bookies. |
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What's wrong with asking the counter clerk if the price you have
written on your slip is correct ? It would avoid a lot of problems. |
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nothing, i was drunk and didn't even write a price on the coupon, the cashier did.
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Banks, the prices in the post are those on the internet anyway. I am not talking about stale prices advertised in a 3rd party environmentt anyway, I am talking about live prices in the shop.
RonaldinhoRat, I beieve something was in development a few years back which printed a current coupon in shop with the correct prices on request. Perhaps this would alleviate the 'impracticality' of changing coupon prices? Or does it cost too much? Either way, the very fact that a shop can display incorrect prices in shop is wrong. The earlier example of a supermarket offer changing is very pertinent as their price labelling and offer changing is an ongoing process. If every time you went to the counter with a an advertised crate of beer for a fiver and they tried to charge you a tenner for it you'd be almightily peeved. BTW I always ask for prices to be confirmed in a shop as I know the script. However it is surely less pratical than the manager finding the time to change the coupon(s) - imagine the Tote, Hills or Ladbrokes on County Road, Liverpool at 20 to 3, the Betfred on Breck Road, Anfield, the Ladbrokes kiosk inside Anfield, etc. |
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soccergeez
hammarby lost anyway [;)][;)][;)] |
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the point is the coupons are automated now anyway. the system will prompt the cashier that there has been a price change and gives the option to continue or cancel.
the cashier was obviously too lazy to do his job and tell you. kenilworth is being pedantic and argumentative as usual. |
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kenilworth Joined: 04 Nov 05
Replies: 2707 21 Jul 10 20:56 jason, you are wrong. Any sensible punter would check that the price he wants is still available, or do you expect staff to check every price on every ticket ? Get real. no we don;t expect them to check. they don't have to the computer does it for them automatically so there is no excuse for them not informing the customer besides being lazy |
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well said,kenilworth is a pr1ck
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jasonk178. Joined: 03 May 01
Replies: 129 22 Jul 10 18:25 well said,kenilworth is a pr1ck Pot, kettle and black come to mind! |
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The supermarket analogy was only meant to highlight this issue of staff being aware of a price change. I'm talking about the average shelf stacker, not the person responsible for addressing any price change issues with the shop.
The bottom line is that this isn't an issue worth getting worked up about. The betting offices clearly state that the prices are subject to change. The impracticality of writing over the prices just wouldn't work of course. Maybe as a way forward betting shops could display a football price change ticker message running along the bottom of the screen of one of their advert pages. For what it is worth there are a few people whose opinion I would consider when reading these boards. Kenilworth is one of those people. |
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kenilworth is worth reading.
he's got the social graces of a chimp though |
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he's straight to the point sometimes, but you always get his drift.
Just wondering. What does your name mean I've got??? |
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didcot, I'm only argumentitive with ignorance and stupidity.
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Kenilworth, I'd agree with the earlier post that you are often worth listening to, but you are wrong on this one. It isn't just arber 'a' or value punter 'b' who is facing (deliberately?) incorrect prices, it is Joe Public having their tenner trebles.
In most cases I'd suggest the first two will get their bets cancelled in advance when they realise they're not on at the price while the last named will be paid under the odds for their 3 4/5 shots that has turned into 2 4/5 shots and a 4/6. Sadly this type probably won't realise until payout, if then. It is the 'if then' that is relevant to my earlier phrase 'at best poor customer service and at worst dishonest'. |