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account hacking
account hacking
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Replies: 185
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I wondered that but if main details aren't there I can't see how it's possible.
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me neither .
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If I was to log into the exchange now, I would automatically be logged in here too, then when I logged out of exchange it would also log me out of forum, but not my forum name, that would still be here.
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must be normal and ive just not noticed it before !
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yeah maybe
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cheers rob good luck
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Ditto
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Just tried to do 2 step don't normally keep muck in the acc overnight and guess what:
Access to this account is denied - this account has been closed. Please contact us if you have any questions. But I can still post here ffs Betfair....  |
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wow that's gutting.
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Will have to ring them ,they are hopeless sometimes I'm logged out of the Forum at the moment but still posting....
I would be very careful at the moment somethings not right with the site certs imo |
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That is very odd and unfortunate, 11kv.
Hopefully your account will be up and running again very soon, upon contacting Betfair. However, I would strongly advise other readers not to be put off from installing 2 Step Security. I installed it years ago without issue and that appears to have been the experience of most other customers that use it. |
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I think it may have something to do with updating the phone no as it was an old payg no that was on the account I got a code text to me put it in the box and bingo acc closed
 ffs |
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11kv i can post but not logged in .
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Trying to speak with them thro messenger..
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reg,
I believe that 2 Step Security is entirely separate from the pin number you enter to access the Betfair Mobile App. If you can access the standard Betfair website, as detailed above, and log-in, you should then be able to set-up 2 Step Security as follows: (1) My Account (2) My Details (3) Security Settings (4) 2 Step Security Then follow the instructions. Possibly somebody that regularly uses the Betfair Mobile App would be able to assist you better. |
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Exactly the same thing happened to my nephew 2 days ago, 11kv.
He updated the phone number in his acc but with a number he had in an old account that was closed when having 2 was no longer allowed Got onto livechat and they asked for the usual docs and acc was unfrozen in minutes. |
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11kv
Date Joined: 21 Jan 06 Add contact | Send message 22 Dec 20 23:45 Joined: 21 Jan 06 | Topic/replies: 30,283 | Blogger: 11kv's blog Trying to speak with them thro messenger.. if you choose "player protection" as the reason for contacting them, they get to you pronto |
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Speaking to them now they reckon I have self excluded and the acc cannot be re opened
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Same going on here Jumpinh- c-m they are trying to activate a very old acc ffs
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If you clicked on self-exclude by mistake, that would be very problematic (and perhaps a little careless on your part). I suppose you could contact them and explain the situation but given their obligation to ensure 'responsible gambling', I'm not convinced that there would be a positive outcome for you in the near future.
If you believe that this was instead some sort of error by Betfair, you will need to explain and convince them of that. Good luck. |
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I changed the phone number nothing more their trying to sort it out...
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Good, hopefully it will be sorted out soon.
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@reg
"My betfair login involves inputting a 4 figure number Don't know how a 2 step authentication works from there" As I recall (occasional mobile user, when absolutely no alternative). AZ -> Settings -> Security takes you to a toggle to enable/disable fingerprint/PIN login (I use fingerprint). If you enable one or the other of those, you don't need 2FA to login on that device. If you disable PIN/fingerprint login, then it will fall back to username/password login and then - if you have used the Desktop site to set up 2FA on your account - it will ask for the 2FA code. But there's no point doing that - your phone login is as secure using PIN/fingerprint as using 2FA. The reason you would want 2FA on your account (but not on the phone, stick with PIN/fingerprint on the phone) is so that someone with access to your username/password (but no access to your phone) cannot use that username/password to log in on desktop and abuse your account. And I don't know a way of doing the initial 2FA setup that doesn't involve using the desktop website. |
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Yes. That's the core thing about 2-factor authorization. It's not about protecting the laptop or the phone you're using. It's about stopping hackers getting into your account from THEIR computer.
One other really easy bit of security to set up is - My Account > My Details > Security Settings. On the left-hand side you can see Logout Preferences. "If you're worried about account security, we can log you out automatically if you haven't been using your account for a while." You can set it for various periods between 20 minutes and 8 hours. |
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Opened again they got it mixed up with an old acc
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Great news. I was feeling a bit guilty, having been one of those telling people to do this 2FA thing.
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They sorted over the messenger app,went quite smoothly ........
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