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BETFAIR: what on earth is going on with your results service
BETFAIR: what on earth is going on with your results service
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Replies: 80
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Yeah, getting it on Chrome too. Send em an email mel ...
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We understand large pockets of users are currently throwing their computers out of the window
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Reg...sent with a few possibilities to fix. The load balancing module in an Apache Server can be complex and if the protocols are not right, you get the "502 Bad Gateway" message. Lets see how long it takes.
faw...I'd like to know how many there are. I say more than a few between me in OZ and "Pomgolia", no matter which way you go around the world. |
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Is timeform excluded from the customer charter?????? as its still playing up and like every day
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I hope the technicians and server providers of timeform are not the same as BF exchange or its a bad sign.....
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WD mel ... but dont hold yer breath. It is the weekend after all. Nobody cares
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slow as a boat and not loading at all-will they ever sort this out? I won't hold my breath!
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I CANT GET HORSE RACEING RESULTS ALL DAY ,I THOUGHT IT WAS ME UNTILL I RED THIS THREAD,I THOUGHT IT WAS MY OLD COMPUTER ,IVE FIDDLED WITH BUTTONS THAT IVE NEVER FIDDLED WITH BEFORE ,IVE LOST THE WILL TO LIVE ,AND ITS NOTHING TO DO WITH BE ITS BETFAIR AGAIN SAPPING ALL MY CONFEEDENCE AND SELF ESTEEM
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IVE E MAILED THEM
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so have I-expecting a response just before Xmas
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Perhaps Timeform are hiding till the Frankel race is over as they reckon its the best horse ever, if it loses timeform will be called the Black caviar formteam
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or, to put it another way, Frankel my dear, I don't give a damn!
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Nearly 9am and still no service. Is there anyone out there able to get the results?
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not me. even tried clearing the cookies. nothing changed.
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just tried again and the results page has loaded
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hallelujiah! but why has it taken so long and cost me soi much time?
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But pulling up the results is painfully slow ... if its like this now what about in ther heat of battle?
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Nope, gone belly up again ! grrrrrrrrrrrrrrrrrr
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sorry, didnt see your reply ... shd have read Yup, gone belly up ahain!
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Are they even going to show some good manners and acknowledge there is something wrong?
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The helpdesk have acknowledged that there is a problem and that the engineers are working to resolve the issue.
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Well that represents progress, since it was all our fault last night! Cache! hah!
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Reged - whenever you report a fault to Betty they treat you like a complete idiot, it really winds me up.
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fingers crossed, looks to have been fixed :~))
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Jeez! Loaded like greased lightning! Thank feck for that!
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uh ... nope. I got excited too soon ... maybe it's me causing it to flip?
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you're right-back to treacle :~(
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FFS - ran like lightening for a couple of minutes, now down again
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Possibly when everyone tries to jump back on at once it tips it over again
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^ We are talking about a small number of users here, not thousands, it's a joke.
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Fair point
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I'm not holding out much hope for this being fixed over the weekend.
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This has been put up by Betfair on the service forum - WHY NOT THE HORSE RACING FORUM?????
We are currently experiencing disruption to our Timeform Products. Please be assured that our engineers are working to resolve this issue as quickly as possible. We’d like to sincerely apologise for any inconvenience caused. If you require any additional information, please visit our service information page at service.betfair.info or contact our Helpdesk: Telephone: UK 0844 871 0000 Australia 1 300 238 324 Ireland 1 800 944 000 International +44 203 059 8888 Email: info@betfair.com |
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It was posted up there at 5pm yesterday. I never look at the service forum. Why on earth havent the clots put it up where it matters most, in the horse-racing forum. Would have sdaved a lot of emails etc!
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I also got this from Timeform:
Our free form site is currently under-performing. It is at best very slow and some users are unable to connect at all. Obviously we have engineers working to find a solution as a matter of urgency but unfortunately it is taking much longer to remedy than we had hoped. |
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Hi again from the other side of planet Earth.
While all of you were tucked up in bed (3.00am UK time / 12.00 noon Melb time) I was able to access the Results but it was slower than a snail. Now I can get the splash page but as soon as I try to click thru to any meaning info it times out. Reged..I just got the same email 33 minutes ago as aresponse to my email to the help desk last night Thank you for your enquiry. Our free form site is currently under-performing. It is at best very slow and some users are unable to connect at all. Obviously we have engineers working to find a solution as a matter of urgency but unfortunately it is taking much longer to remedy than we had hoped. This thread on the Betfair Community site will carry updates as information becomes available. http://community.betfair.com/service/go/thread/view/94166/29124789/outage---timeform---form-and-results We apologise for the inconvenience you are being caused. Debra Barnes DDI: +44 (0)1422 396906 Fax: +44 (0)1422 398017 Seems like standard response. |
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Well mel I dont think the "taking much longer to remedy" line is standard. see it as an admission they got muchos problemos
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Wish I'd taken the time a while back to work out getting stuff from the betfair API. Then I wouldnt be having this problem
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..don't know if anyone has said but just to advise that the timeform mobile app seems to be functioning ok at the mo...might assist some...cheers
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