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william hill bet
william hill bet
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They tried it on with me last year, saying the day of race market starts at 5-30 the night before.
After obliging their supervisor with a 2 minute crash course on the ethos of gambling, they duly coughed. |
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Thanks for that saxon. I obviously don't have your sway, as I have just come off the phone with Will Hill who are sticking to their guns as the newmarket was opened at 5-29pm Friday. Bet placed 2-15pm Friday. Race run 2-15pm Sat.
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Evening gents.
Despite the positive replies on here I'm still not being settled at bog. This is Wiliam Hill's e.mail. Dear kenny mann Thank you for contacting William Hill Online. Please find below the Terms and Conditions for the Best Odds Guaranteed: What is Best Odds Guaranteed? Best Odds Guaranteed is our way of ensuring you get the best possible price for your bets. If you place a bet in a Best Odds Guaranteed race and take the price available at the time, if the SP (Starting Price) is a better price, we’ll settle your bet at that better price! This means no more disappointment if the price gets better and better, you're guaranteed whichever is higher - the SP or the price you took. On which races will Best Odds Guaranteed be available? All UK & Irish horse races and every greyhound race offered on this site will be allocated as Best Odds Guaranteed. Best Odds Guaranteed does not apply to ante-post racing. What type of prices does Best Odds Guaranteed apply to? Our Best Odds Guaranteed offer applies to online, telephone, text and mobile bets placed at board prices and William Hill Earlybird prices (minimum bet of £20 required to qualify for telephone bets). IMPORTANT - This offer does not apply to bets where an ante-post, tote or Pari-Mutuel price has been taken. Please also note that this offer is not available via our shops or on bets placed on 'Place Markets', 'Insurance Bets' and 'Betting Without'. Is the Best Odds Guaranteed offer only available for single bets? Absolutely not, the offer applies to both your single and multiple bets placed on qualifying races. If your multiple bet contains some Best Odds Guaranteed races, prices in those races will be honoured at either the price you take or the SP, whichever is greater. I hope this is of use to you. Best wishes, Andria Shift Manager Customer Services William Hill Online |
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It would appear that they're still seeing this as an ante post bet.
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whats the definition of ante-post?
get a lawyer |
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its only the shift manager
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Evening Kenny.
They only hear what they wish to hear and then bombard you with scripted word (copied and pasted - Nap). Ask for your case to be escalated away from their call centre, you will be dealing with ignorance personified otherwise...... You could always resort to using their terms against them: a. Ante post prices are those offered on: i. Horse Racing prior to the final declaration stage. Located on their very own rule page!!! |
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Dear Andria
Stick To Knitting Yours in Sport |
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lol zilzal and thanks for the all replies.
I was told this was being escalated to the traders. I was in Wetherspoons tonight and Andria called. Basically she's saying if a bet is put on the day before a race it's not bog! |
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Areyoutalkintome????
28 Feb 12 00:07 Joined: 30 Oct 06 | Topic/replies: 403 | Blogger: Areyoutalkintome????'s blog Evening Kenny. They only hear what they wish to hear and then bombard you with scripted word (copied and pasted - Nap). Ask for your case to be escalated away from their call centre, you will be dealing with ignorance personified otherwise...... You could always resort to using their terms against them: a. Ante post prices are those offered on: i. Horse Racing prior to the final declaration stage. Located on their very own rule page!!! I tried all that mate. |
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write a simple letter to the times newspaper
dear sir i feel i have been welshed by a pitiful organisation williamm hill as chelt is approaching id like every punter in the land to know there bets might not be honoured at guaranteed best price all the best HF |
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The price they have offered simply cannot be defined as an ante-post bet. They may have offered in error (!?), that however does not mean that they can apply AP terms. If the market concerned was hypothetically subjected to 24 hour decs, they would have been in full possession of a list confirming the runners before the wager was struck at 14:15 on Friday afternoon. The fact remains that this flat race was declared on Thursday morning.
So if it is not an AP, tote, pari-mutuel or a special market wager then it must come under another umbrella...... therefore their following terms must be relevant; All UK & Irish horse races and every greyhound race offered on this site will be allocated as Best Odds Guaranteed. Best Odds Guaranteed does not apply to ante-post racing. What type of prices does Best Odds Guaranteed apply to? Our Best Odds Guaranteed offer applies to online, telephone, text and mobile bets placed at board prices and William Hill Earlybird prices (minimum bet of £20 required to qualify for telephone bets). |
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many thanks Areyoutalkintome????
that sounds like an ideal reply to fire off at them. |
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xmoneyx has the right idea, make a threat of exposing them on their facebook page or something similar (if they have one).
Last resort is IBAS |
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Cheers, I've been down the IBAS road twice before. Currently 1-1.
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I wouldn't usually recommend the IBAS route, though I believe in this case that the bookmaker has to account for their actions to date.
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ok, thanks for all your help.
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the weird thing is its a clear cut decision
ante-post or not ante-post |
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Good luck.
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xmoneyx
28 Feb 12 00:53 Joined: 12 Jul 11 | Topic/replies: 2,384 | Blogger: xmoneyx's blog the weird thing is its a clear cut decision ante-post or not ante-post not really. no bog on ante post. |
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Why are you messing about with "shift managers" and other minions. They have no power to change anything, and probably don't understand what on earth you are complaining about.Send a recorded delivery letter to Ralph Topping (Hills chief executive) marked "private and confidential", explaining the situation. That will get some action.
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The point here is not about Ante post or not ante post, YOU ARE CORRECT its finding someone who understands anything about your issue/racing rules or in fact sport in general, william hill are a complete disgrace have been for years, so email kmiller@williamhill.co.uk , gsharpe@williamhill.co.uk , radams@williamhill.co.uk , i reckon between the three of them they should just grasp there own rules, Andria BLESS HER is not the way forward......... you will win, they are not thieves they are thick.......
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You need to ask to speak to the Head of Customer Services - don't be fobbed off with anyone less senior.
I had a dispute with Hills over a £200 bet I placed on a US race in one of their shops whereby a trader waited until the horse I backed was clearly beaten before authorising acceptance. I was fobbed off 3 times before I eventually spoke to the Head of Customer Services who, in fairness, was exceptionally good and apologised for the way I had been treated and refunded my stake. I'm pretty sure his name was Dave. In terms of your bet, it is 100% not an antepost bet - I have had dealings with IBAS and even they would rule in your favour on this one. That's how certain it is!! |
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Their own T&Cs prove them wrong; in no way can your wager be deemed as ante post, as their T&Cs clearly state. Whatever you do, don't give up on it, because there's no way they'll get away with this with IBAS.
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I've just spoken with Will Hill again after reading the posts this morning. Sarah liaised with the trading team while I hung on the phone. After 10 mins she said that it can't be settled at bog as was an ante post bet.
I referred her to rule 12 a i with a little less patience this time and she spoke with the traders again. As a gesture of good will they're paying me out at bog. So in other words they got it wrong. Thanks for all your help. Drinks on me. |
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Good to hear Kenny.
Quite amazing that you have had to wait this long!!! This scenario does nothing to improve my opinion of traders.....clueless, I have worked in the industry and it grates somewhat! |
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Kenny, just a thought bet must be at least £20 to win.
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Kenny
Just read the full thread i had a good idea you were right Nice sp . |
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As a gesture of good will they're paying me out at bog. So in other words they got it wrong.
Kenny,i am glad you've finally been given your rightfull due. However it is brazen cheekines of them to claim it's a goodwill gesture,and in saying this they have not admitted they got it wrong. |
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Thanks chaps. £50 bet wee eck.
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However it is brazen cheekines of them to claim it's a goodwill gesture,and in saying this they have not admitted they got it wrong.
That's what I thought ribotman. However I thought it prudent to shutv it at that stage. |
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of course
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Well done on your perseverance on this one Kenny.
Clearly their traders don't even know their own rule as to the definition of ante post. Happy Days |
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a winner
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thanks chaps, your support is appreciated.
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interesting stuff, if this was a goodwill gesture they must still say it was ante-post, good to know the next time i smash into one the day before and get a few non runner/rule4s, i would refer to them to "william hill V kenneth mann"
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I had a minor dispute with Corals about a small bet that was settled incorrectly.They admitted the mistake,and corrected it.The next day they closed the account !
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same happened to me Artie
Don't like people who know what they are doing |
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My dispute was so petty - bet settled at 1/5 th a place ,should have been 1/4 ! Now if a small bet is settled incorrectly I just accept it.
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I HAD 2 - place terms was one other was a 1x1x1x2x2 bet in ew fourfolds and ew fivefolds, all placed, could not work out i had 20 winning bets - I HAD TO DETAIL ALL 20 to explain
and these traders think they are fecking clever  |