william hill bet

on two legs by yourself

hth

silly ****

tar

There certainly wouldn't have been an antepost market yesterday

time you grew up, it's an adult forum not a kiddie's playground.

That's what I thought Maurice, but that's what I've been told.

yes maurice, take note!

10 years on here like me and you're still acting like an idiot.

If you are a 'valuable' customer to them, tip the manager and then ask him to phone phone customer services and ask for an ex-gratia, imo...

ok thannks, will try that.

the ante post rule is that bets are accepted all in - run or not, that did not apply here

race was not ante post as it was 48 hour decs and in your instance a r4 may have applied had there been a non runner

it should be settled as best odds guaranteed

TOMORROW'S RACES
UK and Ireland - Best Odds Guaranteed all races
You don't need to worry about taking a price again. Quite simply, take an Early Price or Board Price then we'll pay you out at the SP if it's bigger than the price you took.

WHICH IS THE ADVERTISED OFFER TODAY FOR TOMORROW!!

FROM RULES

On which races will Best Odds Guaranteed be available?
All UK & Irish horse races and every greyhound race offered on this site will be allocated as Best Odds Guaranteed. Best Odds Guaranteed does not apply to ante-post racing, tote pool betting, pari-mutuel or our new range of markets such as Betting Without, Place Only and Insurance Bets.

What types of prices does Best Odds Guaranteed apply to?
Our Best Odds Guaranteed offer applies to all bets placed at board prices and William Hill Earlybird prices.
IMPORTANT - This offer does not apply to bets where an ante-post, tote or Pari-Mutuel price has been taken, nor does it apply to Place Only, Betting Without or Insurance Bets.

IT IS NOT ANTE-POST!!!

Thanks very much for that bigphatairyarse. Price first appeared from 365 early yesterday.

Was it put on in a shop or online, cos different terms may apply. Kenny mann?

ub, bet was placed on the phone yesterday afternoon.

DEFO 100% BOG DONT ACCEPT LESS.

WELL DONE

Thanks TOM

will hill saying this WAS an ante post race.

kenny mann, why would consider tipping the manager and then asking him to phone customer services and ask for an ex-gratia if you placed the bet on the phone? All calls are recorded so tell them to listen to the recording of the call if they defo told you it was BOG.

Thanks for that Repollag. My mate bet the same horse at around the same time. He's queried it and told it was a palpable error. Not very palpable to me.

I phoned today to confirm if it was bog as it was drifting heavily.

btw I never considered tipping the manage. lol, was just being polite to the poster who suggested it. phone bet anyway.

kenny, nothing palpable about it, they are trying it on. Insist that they listen to the recording and if you are wrong they will let you hear the recording. I had a similar experience with the Nanny and they paid up after listening to the phone call. Although they insisted it was ex-gratia, but who cares what they call it.

Thanks Repollag. They've just phoned me and told me when I placed the bet yesterday at 2-15pm I was told it was ante post.

It was a tip from the owner who sent an e.mail  at 2-11pm yesterday saying that hills have just "opened" at 11/2!

so it can't have been ante post.

It was when I phoned today to query if my bet was bog that I was told it was, not yesterday.

However a mate placed a bet on the phone at exactly the same time as me yesterday and was definately told it was bog.

The final decs were in yesterday by lunchtime. It cannot be an ante post race.

Thanks ybm.

The only palpable 'error' is them trying to claim it was ante-post.

They are a disgrace.

thanks chaps, need a few beers now.

when will they all stop BOG?

can see it coming shortly.

12. ANTE POST BETTING (FUTURE EVENTS)

a) Ante post prices are those offered on:

i) Horse Racing prior to the final declaration stage.

millhouse`s suggestion that you should bribe someone in order to claim what is rightfully yours is yet another indication of how totally out of touch with reality the man is.

Good luck with this - you are right.

AS i said earlier Kenny from Hills internet rules, which also governs telephone betting

FROM RULES

On which races will Best Odds Guaranteed be available?
All UK & Irish horse races and every greyhound race offered on this site will be allocated as Best Odds Guaranteed. Best Odds Guaranteed does not apply to ante-post racing, tote pool betting, pari-mutuel or our new range of markets such as Betting Without, Place Only and Insurance Bets.

What types of prices does Best Odds Guaranteed apply to?
Our Best Odds Guaranteed offer applies to all bets placed at board prices and William Hill Earlybird prices.
IMPORTANT - This offer does not apply to bets where an ante-post, tote or Pari-Mutuel price has been taken, nor does it apply to Place Only, Betting Without or Insurance Bets.

IT IS NOT ANTE-POST as you rightly state:

12. ANTE POST BETTING (FUTURE EVENTS)

a) Ante post prices are those offered on:

i) Horse Racing prior to the final declaration stage.

You placed your bet after the field was declared.

"tip from the owner"

thanks again chaps.

Rowley Mile, yes it was a tip from the owner He has a subscription service, I am a member.It was his own horse.

Good Afternoon,

Just a quick email to say if your not on Aldermoor as yet William Hill have just opened up at 11/2-which is the best price around at present.

Darren Hudson-Wood
Hudsonshorses
http://hudsonshorses.co.uk

Lord knows why it drifted so much but it won well.

from the above link
from the age of five i was riding horses and at seven met red rum.

Kenny.... bigphatairyarse is spot on with his observations (as are many others).

race was not ante post as it was 48 hour decs and in your instance a r4 may have applied had there been a non runner

Flat racing has a 48 hour declaration stage, therefore ante post rules are bloody irrelevant...... the entries were known runners on Thurs (for an example, check Mondays Wolves card, which was declared today). Ask them to define their own ante-post rules!?

The animal in question drifted to a peak of 16/1 on here (14/1 with the books at post time) before late money forced the hands to return an sp of 10/1.

All the best.

mr crisp, not sure what you're on about with respect.

Areyoutalkintome???? Thanks for those comments. My mate after much discussion has been paid out at 10/1 so I shall have a word with them tomorrow.

kenny just having a little chuckle.
looked at the htp hudsonhorses,co.uk link you put up.
its in the section a little about darren hudson-wood.

oh right,

They tried it on with me last year, saying the day of race market starts at 5-30 the night before.
After obliging their supervisor with a 2 minute crash course on the ethos of gambling, they duly coughed.

Thanks for that saxon. I obviously don't have your sway, as I have just come off the phone with Will Hill who are sticking to their guns as the newmarket was opened at 5-29pm Friday. Bet placed 2-15pm Friday. Race run 2-15pm Sat.

Evening gents.

Despite the positive replies on here I'm still not being settled at bog.

This is Wiliam Hill's e.mail.




Dear kenny mann

Thank you for contacting William Hill Online.

Please find below the Terms and Conditions for the Best Odds Guaranteed:


What is Best Odds Guaranteed?


Best Odds Guaranteed is our way of ensuring you get the best possible price for your bets. If you place a bet in a Best Odds Guaranteed race and take the price available at the time, if the SP (Starting Price) is a better price, we’ll settle your bet at that better price!

This means no more disappointment if the price gets better and better, you're guaranteed whichever is higher - the SP or the price you took.


On which races will Best Odds Guaranteed be available?


All UK & Irish horse races and every greyhound race offered on this site will be allocated as Best Odds Guaranteed. Best Odds Guaranteed does not apply to ante-post racing.


What type of prices does Best Odds Guaranteed apply to?


Our Best Odds Guaranteed offer applies to online, telephone, text and mobile bets placed at board prices and William Hill Earlybird prices (minimum bet of £20 required to qualify for telephone bets).

IMPORTANT - This offer does not apply to bets where an ante-post, tote or Pari-Mutuel price has been taken. Please also note that this offer is not available via our shops or on bets placed on 'Place Markets', 'Insurance Bets' and 'Betting Without'.


Is the Best Odds Guaranteed offer only available for single bets?


Absolutely not, the offer applies to both your single and multiple bets placed on qualifying races. If your multiple bet contains some Best Odds Guaranteed races, prices in those races will be honoured at either the price you take or the SP, whichever is greater.

I hope this is of use to you.

Best wishes,

Andria
Shift Manager
Customer Services
William Hill Online

It would appear that they're still seeing this as an ante post bet.

whats the definition of ante-post?

get a lawyer

its only the shift manager

Evening Kenny.

They only hear what they wish to hear and then bombard you with scripted word (copied and pasted - Nap). Ask for your case to be escalated away from their call centre, you will be dealing with ignorance personified otherwise......

You could always resort to using their terms against them:

a. Ante post prices are those offered on:

i. Horse Racing prior to the final declaration stage.

Located on their very own rule page!!!

Dear Andria

Stick To Knitting


Yours in Sport

lol zilzal and thanks for the all replies.

I was told this was being escalated to the traders. I was in Wetherspoons tonight and Andria called.

Basically she's saying if a bet is put on the day before a race it's not bog!

Areyoutalkintome????
28 Feb 12 00:07
Joined:
30 Oct 06
| Topic/replies: 403 | Blogger: Areyoutalkintome????'s blog
Evening Kenny.

They only hear what they wish to hear and then bombard you with scripted word (copied and pasted - Nap). Ask for your case to be escalated away from their call centre, you will be dealing with ignorance personified otherwise......

You could always resort to using their terms against them:

a. Ante post prices are those offered on:

i. Horse Racing prior to the final declaration stage.

Located on their very own rule page!!!




I tried all that mate.

write a simple letter to the times newspaper

dear sir

i feel i have been welshed by a pitiful organisation williamm hill
as chelt is approaching id like every punter in the land to know there bets might not be honoured at guaranteed best price

all the best

HF

The price they have offered simply cannot be defined as an ante-post bet. They may have offered in error (!?), that however does not mean that they can apply AP terms. If the market concerned was hypothetically subjected to 24 hour decs, they would have been in full possession of a list confirming the runners before the wager was struck at 14:15 on Friday afternoon. The fact remains that this flat race was declared on Thursday morning.
So if it is not an AP, tote, pari-mutuel or a special market wager then it must come under another umbrella...... therefore their following terms must be relevant;


All UK & Irish horse races and every greyhound race offered on this site will be allocated as Best Odds Guaranteed. Best Odds Guaranteed does not apply to ante-post racing.


What type of prices does Best Odds Guaranteed apply to?


Our Best Odds Guaranteed offer applies to online, telephone, text and mobile bets placed at board prices and William Hill Earlybird prices (minimum bet of £20 required to qualify for telephone bets).

many thanks Areyoutalkintome????

that sounds like an ideal reply to fire off at them.

xmoneyx has the right idea, make a threat of exposing them on their facebook page or something similar (if they have one).

Last resort is IBAS

Cheers, I've been down the IBAS road twice before. Currently 1-1.

I wouldn't usually recommend the IBAS route, though I believe in this case that the bookmaker has to account for their actions to date.

ok, thanks for all your help.

the weird thing is its a clear cut decision

ante-post or not ante-post

Good luck.

xmoneyx
28 Feb 12 00:53
Joined:
12 Jul 11
| Topic/replies: 2,384 | Blogger: xmoneyx's blog
the weird thing is its a clear cut decision

ante-post or not ante-post



not really. no bog on ante post.

Why are you messing about with "shift managers" and other minions. They have no power to change anything, and probably don't understand what on earth you are complaining about.Send a recorded delivery letter to Ralph Topping (Hills chief executive) marked "private and confidential", explaining the situation. That will get some action.

The point here is not about Ante post or not ante post, YOU ARE CORRECT its finding someone who understands anything about your issue/racing rules or in fact sport in general, william hill are a complete disgrace have been for years, so email kmiller@williamhill.co.uk ,  gsharpe@williamhill.co.uk ,  radams@williamhill.co.uk , i reckon between the three of them they should just grasp there own rules, Andria BLESS HER is not the way forward......... you will win, they are not thieves they are thick.......

You need to ask to speak to the Head of Customer Services - don't be fobbed off with anyone less senior.

I had a dispute with Hills over a £200 bet I placed on a US race in one of their shops whereby a trader waited until the horse I backed was clearly beaten before authorising acceptance.

I was fobbed off 3 times before I eventually spoke to the Head of Customer Services who, in fairness, was exceptionally good and apologised for the way I had been treated and refunded my stake.

I'm pretty sure his name was Dave.

In terms of your bet, it is 100% not an antepost bet - I have had dealings with IBAS and even they would rule in your favour on this one. That's how certain it is!!

Their own T&Cs prove them wrong; in no way can your wager be deemed as ante post, as their T&Cs clearly state. Whatever you do, don't give up on it, because there's no way they'll get away with this with IBAS.

I've just spoken with Will Hill again after reading the posts this morning. Sarah liaised with the trading team while I hung on the phone. After 10 mins she said that it can't be settled at bog as was an ante post bet.

I referred her to rule 12 a i with a little less patience this time and she spoke with the traders again.

As a gesture of good will they're paying me out at bog. So in other words they got it wrong.

Thanks for all your help.

Drinks on me.

Good to hear Kenny.

Quite amazing that you have had to wait this long!!! This scenario does nothing to improve my opinion of traders.....clueless, I have worked in the industry and it grates somewhat!

Kenny, just a thought bet must be at least £20 to win.

Kenny

Just read the full thread i had a good idea you were right

Nice sp

.

As a gesture of good will they're paying me out at bog. So in other words they got it wrong.




Kenny,i am glad you've finally been given your rightfull due.

However it is brazen cheekines of them to claim it's a goodwill gesture,and in saying this they have not admitted they got it wrong.

Thanks chaps. £50 bet wee eck.

However it is brazen cheekines of them to claim it's a goodwill gesture,and in saying this they have not admitted they got it wrong.

That's what I thought ribotman. However I thought it prudent to shutv it at that stage.

of course

Well done on your perseverance on this one Kenny.

Clearly their traders don't even know their own rule as to the definition of ante post.

Happy Days

a winner

thanks chaps, your support is appreciated.

interesting stuff, if this was a goodwill gesture they must still say it was ante-post, good to know the next time i smash into one the day before and get a few non runner/rule4s, i would refer to them to "william hill V kenneth mann"

I had a minor dispute with Corals about a small bet that was settled incorrectly.They admitted the mistake,and corrected it.The next day they closed the account !

same happened to me Artie

Don't like people who know what they are doing

My dispute was so petty - bet settled at 1/5 th a place ,should have been 1/4 ! Now if a small bet is settled incorrectly I just accept it.

I HAD 2 - place terms was one other was a 1x1x1x2x2 bet in ew fourfolds and ew fivefolds, all placed, could not work out i had 20 winning bets - I HAD TO DETAIL ALL 20 to explain



and these traders think they are fecking clever

It does show you though what utter sheet they have working in all these positions within the big Bookmakers, 10 years ago you wouldnt have even to had a dispute with anyone over a SIMPLE ruling like this.