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Betfair's New Site: Tips and Moans
Betfair's New Site: Tips and Moans
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Replies: 116
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Some good posts here
Betfair please listen for gods sake. The 3 tab issue is annoying Not listing unmatched bets in market order is ridiculously bad. Horse racing -todays card - is ridiculously long - need an option to filter out French racing , or match bets or whatever. Really does need a stripped down option for people who just want to use the exchange.(the original betfair product remember) Im not interested in casino, games, what paul nichols or other pundit has to say.i m not interested in promotions, I will never use betfair SP and i'll never use Fixed odds. -nobody in their right mind will!!! |
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Betfair have lost the plot.
Instead of having an exchange (with a virtual monopoly) - a great product. The focus should be to get more exchange users. BUT they have diluted the product and are gradually sliding towards being a 'normal' bookmaker. Its no wonder the share price continues to slide |
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They get so much feedback but in my experience NEVER act on it.
2 examples: The old site worked fine on Android devices (tablets etc) The new site wont work (in full) on android. I emailed one of the directors! he said they were more concerned about it working on Windows/IOS. So BF aren't bothered if their product cant be accessed using the 2nd biggest operating system in the world!!! |
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2nd example
on Mobile devices. there are 2 good products. Touch. betfair and The Betfair app Unfortunately on one of these you cant see your bet history or the result of any matched bets. Or the amount of money available at given odds. and on the other one you cant see the book percentage or the price graphs. If they put em both together they'd have a great mobile product. I've told em time and time again ...nothing happens You are a billion pound business for gods sake!!! Ok rant over!! |
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Thanks longbridge - I used that and remove it. The new site still scares me though.
It's a still a long way from quick click betting. |
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dan33 - any news on whether your problem has been fixed or not?
from a little play i've just had i suspect it has. having a little look at the HTTP, it's not just the front end that's changed, it appears that they've made some changes to the architecture trying to do some (unnecessarily?) clever things with HTTP PUTs, DELETEs and POSTs on the bet slip, which could well have caused your problem. if they have fixed it it would mean that their attempt at being smart failed. |
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DStyle - I've just tried it again, and I'm still getting the same problem.
I think it will take a lot to get them to abandon their attempt at being smart (if that is indeed what it is), especially as it seems my fingers are the problem, being just too fast for the new system. I've come to the conclusion that traders are not welcome on the new interface - whether or not that makes good business sense will become apparent in time. Personally, when the switchover takes place I'll start using Gruss or somesuch through the API; something that I probably should have done ages ago. The thing that gets me with Betfair and its future as a company is that it's no longer a pioneer in the industry. They revolutionised online betting, but instead of continuing to be a leader, they are being led - down the path of the traditional bookmaker where winners aren't welcome and other customers are simply a means of generating income. Betfair isn't Ladcrokes or Bet £3.65 and it shouldn't aspire to be them either. |
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you may well go to gruss, but given that they're going to be changing the entire API architecture in the near future don't hold your breathe.
everyone is always going to complain about changes to the layout, but the underlying architectural changes baffle me. i just don't seem to think it justifies the risk and stability of the site particularly when the line for the last 8 years has been about constantly changing the site to become futureproof to anticipated volume. did they never achieve that goal? someone is obviously very keen on updating the site to a RESTful implementation but i honestly struggle to believe that that someone has really done the numbers. it's no doubt cleaner and a bit of an architectural IT gold standard, but what about the cost of getting it as robust as the old site. hey-ho. |
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Had a position I wanted to change quickly in the Chelsea/Man Utd match last night but couldn't get the market to load in classic (loading, please wait while the market loads) so decided the only option was to switch to beta. Not wanting to linger any longer than necessary I decided to use the much heralded 'cash out' option for the first (and last) time. The first time I clicked 'cash out' after a 10 second wait got a message saying the market had changed so my cash out could not be matched. After clicking again and another wait got a message saying the cash out had been accepted, BUT the red/green profit and loss figures in the market itself remained the same......so had the cash out worked or not?
A good 30 seconds later after frantic 'refreshing' and searching through 'my bets' {nothing appeared to be showing) the red/green figures corrected themselves to show my true position. Conclusion? Beta is still not fit for purpose and I will not be visiting again in the near future. |
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Until they put in a "Show % Book" option.
I will be going no where near the new site. This is the quickest way to guard against mistakes when placing lots of bets. Especially when BETA format seems to encourage c0ck ups. |
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New site is very poor IMO -- freezes, puts double bets on if you are not carefull, flicks between sp and not even when you hav'nt touched anything and keeps freezing in play - if this is not beter before the old site is turned off I will no longer use it
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TTT - want to keep this up the top so people know it exists.
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I hope layer1982 doesn't mind, but here's some of his issues which he's posted in the Site Feedback forum:
Just tried trading the tennis on Murray match.... So much more difficult. Various things need to be changed: 1) Refresh button needs to be bigger, as does whole odds area. Needs to be similar to size it was before, no need for it to be smaller, just makes it more difficult to bet. 2) No need for score above odds, or Live video feed window to right of odds, provide option to remove please. 3) Placing bets takes longer, simply unacceptable to someone who use site to trade in and out of positions. when you click to lay or back something, you now need to click on amount in order to change whereas before you could instantly alter amount, by entering the amount. 4) Open bets position takes too long too load on numerous occasions leaving you unable to cancel a position, again unacceptable for a trader. 5) basically site needs to be as much as old site as possible, whilst keeping all your new features for those who desire to use them. But do not force them on people who don't want to use them as they will refuse to trade under those circumstances I am sure. Thanks. |
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Hope cdog doesnt object if I post this from Site Feedback
06 Nov 12 10:34 I just layed a selection in the New Zealand innings runs market and in the matched bets section rather than say which run line it was, it just said "removed selection"! Bizarre. cdog 06 Nov 12 11:04 Yomomma, is the problem you find on cricket lines as follows? This is what has happened with mine. Normally it should say: If less than xx runs (so much profit/loss), If xx runs or more (so much profit/loss). But the new site seems to be thinking it's a normal odds market and is showing red on the selection I laid, and green on all the other ones both below AND above it! Would like to hear from betfair if they are aware of this and intend to correct it. Thank you |
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Don't think this one has been posted:
With an open bet, highlight the odds that you wish to change and 'accidentally' let go of the left mouse button when the cursor is hovering over the amount box. Hey presto, the number in your odds box is now added to the number in the amount box. Once this has happened, you can't change the odds or amount. You have to click on the x and it reverts to its original state. e.g. you have a £2 back at odds of 2.0, try and change the odds of 2.0 to, say, 1.5 then if you're not careful the amount will become £22. Thankfully the odds box then becomes unresponsive and so I can't see of any way the bet would be placed. |
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The new site does seem to be remarkebly poor quality. Real cheapest bidder stuff.
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To all on the thread - thanks for taking the time and trouble to share these. They are all being seen, and I'd urge you to keep posting what you find/think/see.
We've just posted this update in various forums, but I wanted to share it on this thread in particular: "We are continuing to work through a number of bugs and issues with the new site, many of which have been highlighted by forums users. We thank you for your feedback and are grateful for your patience. Fixes for the following have been applied this week: - % book functionality in the betslip - P&L updates on the market as soon as a bet is matched (Currently users have to click continue on the betslip) - Price graphs open up without a horizontal scroll bar so all the data can be seen without having to scroll. - 2/3 Ball golf markets are ordered by tee off time in the left menu and event pages" |
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yes but what about the loading problems on the old site..its being stonewalled!!!!
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I too, would like to know what (if anything) is being done about the 'please wait until the market loads' issue on the old site.
Even if nothing is being done and it's simply an attempt to get everyone to start using the new site, i'd appreciate it if betfair just came out and said this, because this would at least be better than the COMPLETE SILENCE we are currently getting on this matter. |
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I shall ask about the 'please wait....' issue on the old site....
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please do BCM. it's not just the bugs and under the bonnet stuff that make people want to stick with the old site; it's the nature of the interface. especially if you want to see and work on lots of runners at once.
people aren't moaning for the sake of moaning. this stuff really matters, and BF is getting it terribly, terribly wrong. |
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today im finding the whole page will start flashing and doesnt sort out until you refresh the page... also, keep getting bf sp coming up and disappearing of its own accord....and in the sports markets, the refresh button (which i use a lot) is right next to the 'cash out' button - ive hot cash out by mistake a cpl of times in the last few days - make the refresh button bigger, and/or on its own!
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Thanks for posting updates on here and within the forum in general, BCM2. It helps to have updates when fixes have been implemented and hopefully we'll get some more info on what fixes are in the pipeline.
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This is a new one: cancelled a back bet for £77 at 1.7 and had the website placing repeat bets by itself.
Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413829927 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:58 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413829933 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:58 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413829929 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:58 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413829931 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:58 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413829928 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:58 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413826228 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:57 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413826229 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:57 Fixtures 14 November / Panama v Spain / Panama +1 Spain -1 Back 23413826230 14-Nov-12 20:57 C 1.7 77.00 14-Nov-12 20:57 I saw under current bets, cancelled, that it placed this bet by itself 50 times. It wouldn't let me cancel them first of all I had to log out and then log back in. |
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Tried to go on the new site today... and can't! Link doesn't work at all.
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YOMOMMA, were these actual bets or phantom bets (i.e. showing as bets but not something that could actually be matched)? If the former then Betfair really do need to consider suspending the new site. I can think of very little that would affect Betfair's reputation more than their site placing bets against the customer's will. Not everyone would be like you and notice it had happened.
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I don't know what a phantom bet is but it looked like real bets to me.
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My biggest problem is that if I place bets on via the API they don't show on the site (either in the grid or in the Betting Slip section). I have to wait for the race to finish and then look into the statement to see if they were actually put on.
The new site, if it can't show bets placed, even after countless refreshes, is dangerous to use. How can one know whether to trade out in running, and for how much, if one doesn't even know what's been backed at all. This has been going on for weeks now and still it's not been addressed. |
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Betfair Community Manager 2 14 Nov 12 12:35
I shall ask about the 'please wait....' issue on the old site.... did you get a reply? |
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Nice how, at the top of the classic page it says "don't settle for less, try our new site". I somehow doubt they get the irony.
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Please forgive but I only just checked in on this.
Sorry f this has already been mentioned, but one of the hassles for me is that my matched bets do not show on the race card! They are shown in my app, and if I go to my account they are also shown there. After suspension they still don't show unless I navigate away from that market and then back in (btw, refreshing doesn't get them to show either)! |
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i like the ''are you sure you want to leave our new, faster betting experience?'' ermm give me a minute to think about that
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i take it BCM2 never got his answer about the markets loading problem then.....9am very little action going on and yet still ''please wait etc''
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I am trying to work it now.
It looks awful. The size of the actual market is too small. The gruss auto refresh app doesn't seem to work. The whole point seems to be to sell more products. Instead of 'Place Bets' 'My Bets' 'Rules' 'Help' we now have 'Singles' 'Mulitples' 'Open Bets'. The list of 'open bets' is around 25% longer in beta which is a pain. Why replace 'submit' with 'update'? The 'X' to cancel a bet is alot smaller. Clicking on 'horse racing' through the left hand menu takes you to the horse racing tab. If I wanted the horse racing tab I would have clicked on that. Using the left hand tab is now slower. Live Video on the taskbar has gone. To get it open in another window, with a bigger screen, you now have to right click on 'full live video schedule'. What a joke. Maybe it appears nearer the race? Who knows? There is nowhere on the taskbar for it to go though. Someone has made the choice that one thing won't fit and kept links to 'multiples' 'offers' 'McCain' and 'Nicholls' while making sure there is no room for live video. This is all before I have tried to place a bet other than a lay of 2 on a 1000 shot to get a general idea how it works. |
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Just had another venture over to new site.
Main issues for me: 1. How do you get rid of jockey names, silks and numbers? 2. Refresh button too small. 3. Space allocated for horses names too big, meaning area for amounts available to back or lay too small. 4. Not tried placing a bet yet, so no view on betslip (guess it will be less user friendly though...). All in all a negative development.  |
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Tried again today, just awful still. Why are the unmatched bets not listed in market order? Makes no sense to me....
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it shows how bad the new site is when im perservering with losing out on bets and trades by ''please wait etc''
incidentally if betfair cant even answer their own community managers question and relay that to us then what chance do the rest of us have? |
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I have had a few answers to some of the issues raised on here:
Order of matched/unmatched bets: We will be able to sort in market order. Taking longer than anticipated to fix as the bet slip persists between markets so not straightforward to resolve. Favourites/My Markets: this may be improved but not a quick fix. Bets remaining in betslip when moving to a new market: This is by design. Can click on "this market only" at the top to display only selections from the mkt being viewed. Amending open bets requires you click on 'Update' rather than pressing Enter on keyboard: should be fixed within fortnight. Refresh screen automatically option: the mkt does refresh every 15 seconds. No option to turn off. % Book functionality in betslip: this has now been added Fractional odds showing when hovering over price: In list of things to do. The list of things to do mentioned in the last point is over 200 long, based on customer feedback. There will be more communication with us all at month end. In Sept, 50% of users used the new site and it's now up to 80%. I know you all have various issues not mentioned here but hopefully this update is still useful. I'm still using the old site. Unfortunately, I'm a procrastinator and so I haven't got any further with my plan on trying out Gruss. Maybe tomorrow... |