CASH OUT THEN !

Im not really mocking, I'm just making some humour into the situation.

UPDATE — Nov 2012: Please see the latest update on the Customer Commitment. Since its launch in June 2011, we have provided quarterly updates on 14 customer promises. These were developed following feedback from customers with the objective of ensuring transparency on the aspects of our service that were deemed most important. The next update will be delivered during February 2013.

Website Performance 0/10
Customer Protection 5/10
Integrity 0/10
Customer Service -10/10
Communication -10/10
We'd like to hear your thoughts so please email us at commitment@betfair.com and tell us where you think we could still improve.

my scores

-10

Do they take any notice.

you'd have to be able to spell to take the legal option.

Site crashed, get over it

I've actually always found their customer service to be quite good.

Then again i don't ring them during the evenings as i know that's when Bob Vegas gets busy.

Lets just hope they weren't hacked or something and no sensitive client data leaked... Cause they way the site was half working seemed very suspicious.

let me know how you get on with your legal action

so how long has it been? time is on slow mo right now any ideas on the sao paulo game? lay them ?

i can back 3.75 double chance catolica+draw for a lay of 1.36 of Sao Paulo thats rather low eh

better be back up for the cricket

£2k wanting to lay Sao Paulo at 1.43.

no team playing liverpool can be considered an outsider :D

who cares agaz? we cant place our bets lol

nah

23:40 and it all works again - hurrah!!

I have been reading all these comments now for some time. I've seen a lot of disgruntlement, mediators and gloaters. The latter I do find despicable. I have had my fingers burnt many times with Betfair failures. Either with a system crash or unable to receive live feeds on in-play markets and so forth suspend the markets. Very, very annoying as I do like to trade.

The point I want to make here is that Betfair must come up with a compromise for both traders and people who just like to bet once, like with a bookmaker, but with the advantage of also laying a selection. My compromise would be that Betfair offers two platforms, one for traders and one for the 'one bettors'.

I believe there are more traders here than just the 'one bettors'. Anyone who uses Betfair should understand how the site works. If every bettor in the country understood how Betfair works then I believe (my own personal view) most bookmakers wouldn't be here now.
Why? Much better prices here. Most people who use bookmakers don't understand trading. My point here being that most people who use Betfair are traders, so why should traders suffer losses over the 'one bettors'. Two different platforms I believe is the compromise Betfair has been looking for. And I believe, and many of you I hope, know which platform will attract the most liquidity. If there was ever a **** up like tonight, the traders platform would void all bets leaving the 'one bettors' happy knowing their bets were safe.

Come on Betfair. Time to wake up. Don't become a liability to yourself.