Based on your feedback it has become clear that the current format of Q & A (What's on Your Mind) is not working.
So we are going to try something totally new.
We are on the hunt for 2 Betfair Poker Ambassadors from the forum who can join us at our next Q& A session (expenses paid) in mid July/early August. The ambassadors, who will be chosen by you, will attend the Q&A in person, be given a guided tour of our offices and will be treated to beer and pizzas. Their responsibility will be to form an agenda before the night based on the popular requests by you the forumites. This person will have the opportunity to put forward your views directly to our senior management and report back to the forum during and after the session. They will not be bound by constraints such as data protection and can report everything and anything that is brought up on the night to you.
In this way we hope that your views will be listened to in an open and honest setting with an independent representative attending.
I know there will be scepticism/paranoia amongst some of you but please try and get behind this initiative.
that would be an interesting night henni ...a kinda last man standing reports back
i would suggest gnasher and chipfire ... both regularly contribute to debates on here and know the issues and both wouldnt miss you when it came to spelling out your shortcomings
that would be an interesting night henni ...a kinda last man standing reports back i would suggest gnasher and chipfire ... both regularly contribute to debates on here and know the issues and both wouldnt miss you when it came to spelling out your s
ah rite so all the players who have left its not because you **** up promotions for fun and have wrote the book on how not to run a poker site its all scepticism and paranoia priceless
ah rite so all the players who have left its not because you **** up promotions for fun and have wrote the book on how not to run a poker site its all scepticism and paranoia priceless
Its true I named and shamed in terms of collusion and account sharing, but the 6 shooter tickets I was entitled to under the terms and conditions of the promotion by being on MASTER status at the end of May, and I won the WSOP package on merit.
This hasn't " shut me up " however. I've very much stuck to my guns. Apart from the 6 shooter MTTS, I've done what I said I would do and played my poker elsewhere, while BF conduct an investigation into the allegations I've made. It was a condition of them agreeing to investigate my allegations, that I didnt comment on the interim findings, and wait until such investigation was complete before commenting further . This is why I haven't commented on the subject for a fortnight.
I actually think it may be beneficial to send someone that isn't as cynical about the whole process as I am.
Its true I named and shamed in terms of collusion and account sharing, but the 6 shooter tickets I was entitled to under the terms and conditions of the promotion by being on MASTER status at the end of May, and I won the WSOP package on merit.This h
And to make it clear I'm unlikely to be around in the timescales here. I need a holiday.
And thanks chip for the 6 shooter tickets as I got them on same basis as you, and well done on package, and unlucky on not more than one.
And to make it clear I'm unlikely to be around in the timescales here. I need a holiday.And thanks chip for the 6 shooter tickets as I got them on same basis as you, and well done on package, and unlucky on not more than one.
Betfair - you dont need a forum meeting to tell you whats wrong - its clear cut.
Front line Poker Customer Services is diabolical. Your fault for allowing them not to know their clients, the poker product or to empower them to take decisions without having to bounce off half a dozen issues.
Dealing with Fran, Matt, Milena, the entire affiliates team (who are fantastic), Michael the Germany Manager, Julian, Evgeny (Russian manager) etc ... I only have excellent praise.
Ive been round your offices in Malta and met the various teams and I have no doubt you are extremely well organised ... until I pick up a phone or fire an email off to pokerinfo@betfair.com
I also get well annoyed with the inconsistency in individual player promotions between countries - and that does get frustrating as the UK lads seem to have a tougher task.
Betfair - you dont need a forum meeting to tell you whats wrong - its clear cut.Front line Poker Customer Services is diabolical. Your fault for allowing them not to know their clients, the poker product or to empower them to take decisions without h
more I think about it loooollll poker site has been raped by half the senior management in recent years, money has been thrown away in the tens and hundreds of thousands, the staff in mid management and further down are constantly replaced and the site doesnt improve because it is down to the FEW SENIOR MANAGEMENT who think they know it all when they know very little. All the wasted money and potential millions lossed, and now they think a couple of quid on pizza and beer will do the trick. talk about desperation! anyone who is still at betfair nowadays is pretty much a low rake and not professional poker player. the people who could seriously advise and make a difference have left long ago because you didnt listen before. how many people said they did not want the move to ongame? surprise surprise the greed of a few and a brown envelope and the switch was made.
more I think about it loooollll poker site has been raped by half the senior management in recent years, money has been thrown away in the tens and hundreds of thousands, the staff in mid management and further down are constantly replaced and the si
The question and answer sessions were working, it is just that you did not take any notice of what we said.
As to ambassadors, I would like to know something about the people we chose, so perhaps on another thread all posters who would like to represent us could tell us how old they are, what is their job if they play just recreational, whether they play poker for a living , what is their wish list for Betfair and why we should nominate them. At the moment is just seems that the ones who shout loudest on here are to represent us, when the quieter ones would maybe be better.
The question and answer sessions were working, it is just that you did not take any notice of what we said. As to ambassadors, I would like to know something about the people we chose, so perhaps on another thread all posters who would like to repre
iput forward annie andhellmuth and nickflick as good representatives of the small stake recreational players.
i put forward myself and punterz as representatives for the higher volume/stakes non recreationalplayers.
iput forward annie andhellmuth and nickflick as good representatives of the small stake recreational players.i put forward myself and punterz as representatives for the higher volume/stakes non recreationalplayers.
The question and answer sessions were working, it is just that you did not take any notice of what we said.
well said annie.
Giving a couple of chosen ones some pizza and beer just sounds like a publicity stunt to me.
The question and answer sessions were working, it is just that you did not take any notice of what we said. well said annie.Giving a couple of chosen ones some pizza and beer just sounds like a publicity stunt to me.
I agree with you that there should be one each representing pro and recreational players as there wishes can be very different. I play on betfair2 under sufferance as the only reason why I do is the promotions and it is supposed to be an easier site. I much prefer ipokers skin for the graphics and those things that we are always asking betfair for.
IN CASE BETFAIR HAS FORGOTTEN WHAT WE ASKED FOR
Waiting lists
Find a player
Country of origin
6 max cash - it took you a year !
Better note taking, it still stops you typing
Better histories, ipoker history is in colour and nearly full page so you can understand the play much more easily
Better graphics, ipoker has 'badges' that you can customise, much better that the avatars on ongame that you cannot chose - how can I have a male avatar? Players put their country flag on them, easier to see where they are from. If you do not chose avatars on ongame, and I do not, you are presented with a dull boring screen. I often switch over to ipoker just because I miss the cheerful graphics. I know this is heresy to serious players, but hey ho I am a woman, what do you expect
On screen help, like ipoker
Filters, like ipoker
No disconnections
Promotions that do not descend into a farce. Betfair, you really could not organise a p1ss up in a brewery. I have been a manager loads of times and have had my own small businesses, if I had staff like you I would have sacked them years ago.
Decent customer services. Many of your customer support are good, but they are let down by quite a few rotten apples, some of whom do not understand poker and your product, unforgivable.
I could go on, but I am playing poker and my computer is ancient and does not like multi tasking and is freezing up on me.
If, after a year of us moaning about the above and all you have done is introduce 6 max cash, then I think you have to change to another skin. Ongame is the pits. Keep the players, just give us a different screen.
Thank you, gnasher I agree with you that there should be one each representing pro and recreational players as there wishes can be very different. I play on betfair2 under sufferance as the only reason why I do is the promotions and it is supposed
The question and answer sessions were working, it is just that you did not take any notice of what we said.
well said annie.
Giving a couple of chosen ones some pizza and beer just sounds like a publicity stunt to me.
Well I reckon it would take a person of the highest intelligence to convince anyone this is anything other than a publicity stunt. They know EVERY single gripe (lots of posts to prove it but for now just read Annies) so how does having the Klup there make even the SLIGHTEST bit of difference to their answers.
The question and answer sessions were working, it is just that you did not take any notice of what we said.well said annie.Giving a couple of chosen ones some pizza and beer just sounds like a publicity stunt to me.Well I reckon it would take a perso
What will having two forum reps being there actually achieve?
I personally do not need convincing about the effort, dedication and drive of the good eggs at Betfair. There are a lot of good things that Betfair do that most of us do not see or will ever appreciate - and that's a fact!
Last night the Affiliate Manager (Daniela), won the WIG Affiliate Manager of the Year award and regardless of the impression some of you might have with regards to Betfair - But she truly, absolutely deserved it.
But this is the way I see it after this Q&A session:
The senior managers will be well qualified and well informed and give it all the lip service thats required to ensure the two reps walk away thinking ... they (Betfair) are actually quite well organised, professional etc.
But frontline CS still suck ... and all the lip service in the world accounts for nothing. What will senior managers do about it? Nothing - because they will read their management reports, look at the stats (Prepared by CS), hear the managers reports and think ... we're doing great! When I have an issue, i now just email those who can and will deal with it.
Klup's NOT interested in going. I wont learn anything new and doubt the management team will either.
Lets look at this from a different angle. What will having two forum reps being there actually achieve? I personally do not need convincing about the effort, dedication and drive of the good eggs at Betfair. There are a lot of good things that Betfai
It is mainly because of the betair promotions, waheyyy. Like today, the skill and go promotion starts, but there is nothing similar on ipoker. It is also because everyone says that the player skill level is less on here. I am also not joining any other site until I can devote time to get their bonus.
My posts are usually much longer than other posts because I can touch type. I tend to think that as I can, it is my duty to do all the posts informing betfair at length how crap they are
It is mainly because of the betair promotions, waheyyy. Like today, the skill and go promotion starts, but there is nothing similar on ipoker. It is also because everyone says that the player skill level is less on here. I am also not joining any o
If we do end up having 2 "reps" going to this farce can we have players who actually still play this site - not any of the self confessed "i dont play betfair anymore" types
If we do end up having 2 "reps" going to this farce can we have players who actually still play this site - not any of the self confessed "i dont play betfair anymore" types
The finalists for Betfair Poker Ambassador will be chosen next week.
It is entirely up to the community who they choose - if they choose to go with someone who doesn't play on the site then that is their choice.
The finalists for Betfair Poker Ambassador will be chosen next week.It is entirely up to the community who they choose - if they choose to go with someone who doesn't play on the site then that is their choice.
As you are replying to this thread, betfairpr, can we have your assurance that there will be ABSOLUTELY NO BALLS UP, regarding the skill and go promotion.
I have started playing this and I am looking forward to seeing the leaderboard tomorrow, or is it the next day? Whatever day it is supposed to be, please make sure it is there. I have joined some of your promotions and the leaderboard results are hopeless. How can we judge whether it is okay to go on, or is that the point - keep us playing when we do not have a hope, but don't know we do
As you are replying to this thread, betfairpr, can we have your assurance that there will be ABSOLUTELY NO BALLS UP, regarding the skill and go promotion. I have started playing this and I am looking forward to seeing the leaderboard tomorrow, or is
Assuming they are based in London, I think me and Gnash are probably bad choices from a geographical standpoint. I wouldn't fancy taking 1 or 2 days off work, and making a 7 hour round trip, to have a look around an office. And thats assuming the bank I work for would give me the time off.
It may come as a shock to some down there, but we have offices in the North I could look around if I were thataway inclined .We even have Pizza retailers.
Assuming they are based in London, I think me and Gnash are probably bad choices from a geographical standpoint. I wouldn't fancy taking 1 or 2 days off work, and making a 7 hour round trip, to have a look around an office. And thats assuming the ban
I'm going vote for gnasher and annie. But if too much for gnasher to travel then helmuthian folds gets my alternative.
If its the one in Hammersmith, London then it would not cost me a penny to get there - apart from i'm likely to be on holiday at time they suggest.
If its an Xfactor contests then sleepwalker has to be there. Jungle challenges of beer and pizza then klup has to be there.
I'm going vote for gnasher and annie. But if too much for gnasher to travel then helmuthian folds gets my alternative.If its the one in Hammersmith, London then it would not cost me a penny to get there - apart from i'm likely to be on holiday at tim
The question - who wants a free trip to England? Lol.
Whoever goes though can you please bring up the question as to whether Ongame is the best network for Betfair? As you can see from all the comments there hasn't been much love for the software since BF switched over.
I understand BF found the need to switch because their proprietary poker product wasn't generating enough volume but the majority of Ongame players seem to be fish and shot takers which totally goes against Betfair's philosophy which promotes skill.
The question - who wants a free trip to England? Lol.Whoever goes though can you please bring up the question as to whether Ongame is the best network for Betfair? As you can see from all the comments there hasn't been much love for the software sinc
It is now 16.38 and there is still no leaderboard for the skill and go competition. Your skill and go leaderboard page says that the leaderboard will appear on the 25th June, without saying at what time. This is not acceptable. You did say that you were going to try really, really hard not to mess the skill and go competition up AGAIN, like all the other competitions, but judging by this it seems it will go the way of all the other promotions
So, can we have a time for the leaderbaord to appear, and if not an explanation.
Yours in anticipation
Annie
Dear Mr Betfair Poker PR It is now 16.38 and there is still no leaderboard for the skill and go competition. Your skill and go leaderboard page says that the leaderboard will appear on the 25th June, without saying at what time. This is not accept
Interesting that only 6 players from the UK are in the top 50 and 2 of them are down in 47th and 48th. Nice to see which countries people are from though. Wish we could have that at the tables.
Get your nut down and give em a beating gnasher [;)]
I'm aiming for top 5.
Interesting that only 6 players from the UK are in the top 50 and 2 of them are down in 47th and 48th. Nice to see which countries people are from though. Wish we could have that at the tables.Get your nut down and give em a beating gnasher I'm aimin
Thank you, gnasher. I did what you said and I can see it now. Although I wish I did not
At least it has shown me I do not stand a chance at my low level of play and I will now possibly play on ipoker. I still have not decided on what type of game suits me best, cash or sngs and which site is better for either. I was interested in this promotion because with one of their other cash promotions I did bubble under the money and I do not play that much, so I thought this would suit, but I rake more on cash. Come to think of it, that was one of the promotions they messed up and I played specifically because of the promotion and then the time was wasted
Could you tell me how many games you played at what level to be top? I totally understand if you do not want to disclose this, though.
Thank you, gnasher. I did what you said and I can see it now. Although I wish I did not At least it has shown me I do not stand a chance at my low level of play and I will now possibly play on ipoker. I still have not decided on what type of game
You need to be playing about 150 games a day to have a chance of a reasonable cash Annie.
I would imagine Gnasher has played over 200 in the first day and he's playing at the higher stake levels.
You need to be playing about 150 games a day to have a chance of a reasonable cash Annie.I would imagine Gnasher has played over 200 in the first day and he's playing at the higher stake levels.
I should have asked before I played on here yesterday
Thanks, wingdings, it is good to know these things. I have been playing poker for over one and a half years and I am still learning. I wished there were more hours in the day so I could learn quicker.
WOW, wingdings I should have asked before I played on here yesterday Thanks, wingdings, it is good to know these things. I have been playing poker for over one and a half years and I am still learning. I wished there were more hours in the day so
Sorry to everyone who voted for me, but I have just remembered that I am hopefully going around the world this winter, so I would not be able to do justice to the job. So please could those who voted for me vote again.
One thing I hope that voters remember, is those who actually help others on here. If they take their time to post replies for help about poker, then they are knowledgeable and helpful, a winning combination.
In fact I think that if betfair persist with this, then they would be better off picking the ambassadors themselves. They know the winning, large stake punters and the recreational punters, and by looking on here to see who is articulate and helpful could come up with good choices. I would not trust some of the posters on the forum to vote for the right person.
Sorry to everyone who voted for me, but I have just remembered that I am hopefully going around the world this winter, so I would not be able to do justice to the job. So please could those who voted for me vote again. One thing I hope that voters r
The four with the most votes (annie opted not to take part) are in a survey. Your vote will decide who become the next Betfair Poker Ambassador.
Please vote for your representative here!http://www.surveymonkey.com/s/BQCH7MR The four with the most votes (annie opted not to take part) are in a survey.Your vote will decide who become the next Betfair Poker Ambassador.
I have just looked at the survey and the four candidates are chipfire, gnashers, Klup and helmuthian folds. As Klup has said he is not interested and chipfire has been lukewarm about it, has betfair contacted all the candidates to check they would go?
I have just looked at the survey and the four candidates are chipfire, gnashers, Klup and helmuthian folds. As Klup has said he is not interested and chipfire has been lukewarm about it, has betfair contacted all the candidates to check they would g
I am quite happy to do it and will happily give a little bit of background......
I have played on Betfair since 2004 as Thrappers and Finalinsult. I only play occasionally (3 or 4 tourneys a week) here now as I despise the ongame software.
I have been vocal of my criticisms of the Customer Service on here for years and still feel it falls well below the norm.
I currently work as a senior trader for a UK bookmaker and have experience in dealing with senior management within this industry.
If selected I would do my best to represent all the gripes of the forum equally and fairly (apart from the its all **** brigade) and would take any role such as this seriously and not just as a beer and pizza jolly up.
I am quite happy to do it and will happily give a little bit of background......I have played on Betfair since 2004 as Thrappers and Finalinsult. I only play occasionally (3 or 4 tourneys a week) here now as I despise the ongame software.I have been
I only know something of Klup, so these potted histories are a good way to inform posters. I will not vote for chipfire as I do not like the way he is nasty at posters who are not as good at poker as him, me included. He also does not seem enthusiastic about the idea, so why is his name put forward? We want someone like you, HF, who will take it seriously. I also like the idea of gnashers, as he plays LOADS on here and is well placed to put the side of the grinders.
Excellent, Helmuthian Folds I only know something of Klup, so these potted histories are a good way to inform posters. I will not vote for chipfire as I do not like the way he is nasty at posters who are not as good at poker as him, me included. He
Annie. Not sure why you excluded yourself when clearly said for mid/late July early august. And as I'm on holiday I said no early.
Others too said interested. Perhaps all of this thread should have been read. Is that too much to ask?
Happy to vote for 2 for a 2 horse race. If that's how they organise betting on this site perhaps I'll look at that one day.
Annie. Not sure why you excluded yourself when clearly said for mid/late July early august. And as I'm on holiday I said no early.Others too said interested. Perhaps all of this thread should have been read. Is that too much to ask?Happy to vote for
I know it is july/ august, nick, but if I go away in possibly September, then there would be no continuity. If I go, then it will be for at least a couple of months, maybe longer and maybe forever. I would be moving around and so could not guarantee internet access. I think an ambassador should be able to offer more than that.
I know it is july/ august, nick, but if I go away in possibly September, then there would be no continuity. If I go, then it will be for at least a couple of months, maybe longer and maybe forever. I would be moving around and so could not guarante
The four candidates were shortlisted based on the votes here. Annie/ 1movewonder / KeithA did not qualify as they only received a couple of votes whereas the others all received 4 votes or more.
The four candidates were shortlisted based on the votes here. Annie/ 1movewonder / KeithA did not qualify as they only received a couple of votes whereas the others all received 4 votes or more.
Just to cornfirm, I would NOT have been interested in this in the slightest
It's actually quite laughable that people with very poor spelling are being nominated, And left to have friends vote for them to win
Just to cornfirm, I would NOT have been interested in this in the slightestIt's actually quite laughable that people with very poor spelling are being nominated, And left to have friends vote for them to win