BETFAIR POKER Q&A - LET US KNOW WHAT'S ON YOUR MIND

I had recently decided to use BF as my chosen site rather than chopping around various providers as I did before - since I play a lot of D2Ns I am very concerned about collusion - for now I will look elsewhere

all i can say is, it was NEVER IN DOUBT

It was NID, I have pictures to prove it

KunkuWap 05 Nov 16:44


Yea min buyins, hit n running are tilting.

I think they should def introduce some 50bb min buyin tables + 60min time before returning to table with less than you left with.


Wonder if they'll listen to one of their sponsored pro's.
If they don't then we may as well all give up!

the 12k is a fun mtt to play but that is about it with betfair!

noooooo

The best tournies are the $100 5K and 6 shooter (thinly disguised I have won the 5K twice and the 6 shooter 3 times since they restarted in probably less than 10 attempts at each). By contrast, all I ever do in the turbo pursuit is get completely tilted.

Betfair are you still trying to get Peter Mandelson to write your reply? Four years ago he would have however now he is seriously contender as future leader of the opposition so even he will steer clear of the poker site.

Betfair Customer Services 05 Nov 12:01
As of midnight tonight this thread will be closed.

Not even got that bit right.

who is __data__ and how can he be allowed to just it in 5/10 game just data mining and never play...

5k $100 buy in is prob best regularly held tourney for your better players. Haven't satted to the $3600 turbo as yet. Think Doobs knocked me out heads up in a sat then went on to win the main tourney! I think when I rejoined Betfair back in Nov 2006 there was 2 nightly regular tourneys, the 11k and 16k gtds. Can't remember the buy in of the 1sy one but 2nd one was $109 and had plenty of sats to get into it. The 2 tourneys seem to compliment each other very well. Don't know why they were stopped unless they weren't making their gtds.
The 2 tourneys that constantly get me are the $3.2k deepstack and the the $10k turbo (or previous versions.) Still sticks in my mind now, on the bubble of the latter, sb, get dealt KK, big shove, get called by 85 off, hits 85. :(

Data is a moron. He does play after he has sat out and stored 1000s of hands on a player already. It is a disgrace that betfair allow it.

He is not nearly as annoying as Corleone though.

He sits on the seat exactly to the left of the fish, but then doesn't play until everybody in the other seats starts playing. He then sits out immediately the fish busts and expects the others to keep the game going until the fish returns. It is pretty irritating when you are probably sat in the worst seat playing some sharks heards up or 3 handed just to keep the fish interested. And all that time Corleone just sits there and waits.

Nothing more annoying when somebody is sat out in the perfect seat on a full ring table, and you can't boot him as the table isn't full. And you know if you settle for the bad seat, Corleone or Data will then pop up in the perfect seat :(

And to be fair to data he does carry on playing right down to heads up to keep the fish interested

so just one day left for betfair to reply as indicated in the original post. can't imagine it takes over a week to prepare a response so no excuse really for not publishing a reply tomorrow.

anyone care to quote for
- reply tomorrow
- late reply
- no reply

Seriously! Does anyone actually give a toss what they have to say anyway?

Here at Betfair Poker your views are important to us.

We are always keen to improve Betfair Poker to meet your needs.
Over the next week, 29th October 5th November, we would like to know your thoughts and answer any questions you may have.

The most popular questions will be posed to senior management and responses posted here on the forum the following week.

Please let us know whats on your mind.

----------------------------------------------------------

ok Betfair... times up... you've had your week.

Give us all the good news we've been waiting for...

or.... is it just another wind up????

snap, i'm quite curious as to what they have to say about collusion and whether they are going to change any of their policies.

I'm pretty curious to see what they say on collusion too. Though I fear it will be we take it seriously, data protection act blah blah

yes hoping thats not the case as it will be a situation of "take out gun, shoot self in foot and then face".

if they give it the same old, same old then its one more nail in the coffin imo, there can't be many left.

Aye I was more kinda making the point on the basis that its pretty nailed on htey wont make any comment on collusion you guys dont already know to be honest

Without doubt, in particular at your kinda levels you deserve some answers alas i fear the only thing you'll get is the dvd of bfwcop111 ;-)

This might well be the worst example of customer relations in poker history - and there have been a few, (mainly here).
Just what is taking so long? Most of the questions were pretty straightforward; and even if they weren't, in alot of cases they were posted 2 bloody weeks ago.
It's pathetic.

The thing is with betfair is I used to play mainly here despite everything and then I moved mostn of my play to full tilt and suddenly the betfair software seems horribly antiquated.

I only have one question ...
Why is Bruce Stubbs still in charge of this fiasco ?

He isnt

Many thanks for all your feedback.

We will be discussing this thread at Betfair HQ today and will have answers to the most commonly asked questions next week.

Have a good weekend.

Betfair Poker Team.

lmao, how long does it take to get a reply to these simple questions!
and why, if you are discussing them today does it take till next week to post the replies? especially when the thread was started two weeks ago. it defies belief and just reinforces to me how much you don't give a stuff.

why no name associated with the collusion response? do you even have a person responsible for fraud in betfair poker? I'm sure you have plenty of fraud ppl in betfair, but do you have fraud personnel who are poker specialists?

just another letdown, i'm not even sure why i'm surprised that i'm not surprised.

Next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, [b]next week,[/b] next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week, next week.

hi all bring back the 2 buck rebuy at 9am we had a good school of 20 players sadly half are not playing in the morning and some good chat too or is it a case of turbo turbo

When are you going to answer theses questiond then???????????

Over the next week, 29th October 5th November, we would like to know your thoughts and answer any questions you may have.

The most popular questions will be posed to senior management and responses posted here on the forum the following week.


Questions will now be answered next week !!


What an absolute joke you are betfair.

Have a good weekend.

Lol.. Pathetic.

This is exactly what gets peoples backs up.say one thing then do another(next week),its a joke and very impolite

Thye just need time to get the answers right after they've been discussed today. They even give you a thoughtful personal touch of wishing you a good weekend. Please give Betfair a break.
There's just no pleasing some people. :)

Let's be critical when we see what they say. They did have over 300 posts to read and respond to!!Geez you guys are harsh!

Half of which related to collusion and they know about anyway...

lol they had 300 posts which were condensed into 3 issues,
collusion
software
tournaments

they they had 8 days to put together a response to those issues, and they can't even do that. i sincerely hope the post saying don't be harsh is a wind up!!

The fact is that they don`t stick to their word is not honest for a starter

would we rather they had one spokesmen promise the earth and then find out he cant deliver or give them chance to speak to senior management as the post says and give some actual answers/solutions?

you have given lots of problems so lets give them chance to respond to them. I think in the original post they expected maybe a few little complaints that could be easily dealt with and not so many serious ones which need a bit more time to deal with.

sure many of the people on this thread have worked for big companies before and there are procedures to follow which take time. they have now identified problems with the help of you all so they now need to come up with solutions to all these problems. implementing the solutions will be the final stage obviously.

It's obvious to me that they've made a bit of a boo-boo here and expected feedback on tournaments etc rather than collusion... I think the phrase 'caught with their pants down' is quite apt!

They've now actually got to think of a reasonable reply as to why their poker site is filled with colluders and they have never taken any action against them, refunded anyone or disclosed any information, despite months/years of asking from their loyal rakers!

No wonder they are buying time...

Give em a break for goodness sake. I really like the site and the improvements that have been made. Come back in 6-9 months when the site will be awesome; the proof is in the pudding as they say.

I hope the delay is a sign that they are constructing a proper and deserved answer. Couple more days for something this important is nothing compared to the years of reading moans.. Maybe its a step towards good achanges

Anyone that's done anything similar to this ariston will know that leaving it until the day they were supposed to respond, to fob people off for another few days is just going to annoy people even more.

Like I said this has nothing to do with speaking to senior management etc and everything to do with the sudden realisation that they have a lot of angry customers who want answers to questions they have been asking for years!

its not like this has come as a surprise ffs, thread started 29th oct and on the 5th (last thursday) they knew exactly what the points were that required a response.
it was their own timeframe they can't adhere to, not one we have imposed upon them. for someone to start a thread like this and either not make preparations to get answers within their published timeframe, or to not anticipate a vigorous response is just plainly ridiculous.
ariston still bravely trying to defend betfair when in reality they started the thread, told us when they would respond and depsite having loads of time still can't get an answer over a week later.

the absolute icing on the cake will be a reply next friday at 5.01pm saying we cannot disclose our policy in dealing with collusion due to the data protection act.

you give em too much credit mavis they are simply confirming their incredible form of the last 3-4 years.

well said six of clubs.This behaviour of betfair is exactly what gets peoples backs up.STICK TO YOUR WORD

i would rather wait a few days and get answers/solutions from the correct people. ie tourney problems answered by head of tournament department etc.

better to get answers that are worth waiting for than empty promises imo.

Its better people stick to their word and be honest imo

the thing is ariston youve offered them that defence for years and theyve not repaid your loyalty once; the poker team was top draw once; it's been aboslute poo for years and i mean really smelly poo.

ariston we have waited a few days, 8 in fact. surely the author contacted the relevant ppl in advance to organise a response in the time provided.
at the very worst they could come up with a convincing reason why answers could not be supplied today, instead its another insult to our intelligence by a limp insipid brush off and a 'have a nice weekend'

I don't understand what all the fuss is about.

Their response isn't ready and they need a bit more time to prepare one which they are happy with. This iin itself demonstrates they are taking it seriously. What's so urgent that you all feel you can't wait a few extra days?

lol i thought ppl only went fishing on the weekend

Blufdaddy you miss the point .When somebody says they will do something in a certain time and they dont it is their integrity which is at stake.if you can tell a lie over this time scale reply thing ,what else will they lie about???

I think it would be pretty hard for bluf to miss your point, you have made it 5 times or so already.

I really would rather have a decent collusion response rather than them just sending out the same sheet they put in emails today.

maybe they should have just tried bluffing to some serious complaints instead of actually dealing with them.

dont know why they bother tbh. many of you think the week timeframe the orignal poster gave is more important than the actual issues. I would prefer real solutions myself

he obviously has missed my point.Honesty is paramount in this situation.Its a shame they dont deliver

Bamboo, what industry do you work in that every client response, product etc. is delivered on time?

Is it your normal reaction to call clients liars when they experience delays?

What are the delays ?please explain

It a load of old rubbish.Say what you are going to do especially with such a sensitive subject like this

well it certainly isn`t honest Blufdaddy

Why would you believe their intentions are dishonest?

Disorganised , unprofessional and dishonest imo.Why say it when you can`t deliver? I`m glad it doesnt happen at my local restaurant when i book a table,sorry sir we have experienced delays no food today!! what a farce

What, it takes over a week to basically answer the same 3 or so questions and it's beyond them? I thought it was it was quite a simple task, not exactly finding the cure for some critical illness :|

Must try that next time one of my firms customers has a query. Sorry sir, I'll see if I can get back to you at some point next week (or maybe the week after)

well said chop here here

Collusion? What collusion?

I read the BCS response and assumed it was a spoof. It isn't is it? It's real.
Complete and utter t0ssers.

aristonandon 13 Nov 13:54

i would rather wait a few days and get answers/solutions from the correct people. ie tourney problems answered by head of tournament department etc.

better to get answers that are worth waiting for than empty promises imo.


Ok u caught me - wp. I thought u were serious for a second there!

To anyone else who is genuinely happy with yet more fobbing off, what about all the responses recived from 'senior managament' before? It may as well have been some guesser from the helpdesk.

I can see both sides here and both valid really. Yes, to get a "proper" response it worth waiting for, and if it takes a little longer to get right then so be it. But the other side, (which is defo not a big/small company issue), is simple customer service and communication.

A professional company would have done one of two things. Stated midweek that more time was going to be allocated in order to put more effort into a final response, and gave some insight as to why that it was beneficial to both sides. Better still answered some of the points, perhaps partially to show good will, and offer a sincere reason as to the delay for others. The response given is quite simply treating your customers with contempt.

You would like to think that the collusion issue requires a lot of input and is not going to be put right in the sweep of one broom, but as of this point noone knows if it is being taken seriously or just in typical BF fashion.

Personally, you can solve the collusion, the software, and the mtt schedule, and if you still have a customer service standard and attitude as it is then I would still not play here. No point in passing messages to a doctor via the disease is there?

"Personally, you can solve the collusion, the software, and the mtt schedule, and if you still have a customer service standard and attitude as it is then I would still not play here"

THIS

I heard a whisper that betfair believe the collusion to be an isolated incident and are therefore currently seeking the one person involved hence the delay ;-)

What si funny is after all this wait they will probably just give standard responses.

No apology offered by betfair for their mistake either.Is that the way they see us?It makes me feel cheesed off

I am obviously in a minority but I will just wait for their responce to see what it is. If they actually come back with real answers from the correct department heads then progress is being made.

I don't think this has been dealt with in the best way PR wise but if it gets results and takes a few extra days then I don't care. I would rather have real solutions than PR spin anyway.

I am obviously in a minority but I will just wait for their responce to see what it is. If they actually come back with real answers from the correct department heads then progress is being made.

I don't think this has been dealt with in the best way PR wise but if it gets results and takes a few extra days then I don't care. I would rather have real solutions than PR spin anyway.

freudian? ;-)


Seriously though, do you not feel it is likely to be a wasted effort if the people at the front line who are implementing it all are still thoroughly useless?

progress is being made?

there isn't even a 'betfair fraud' department in the poker room, that is blatantly obvious.

It is going to take a lot more than a well-worded response to appease everyone this time, it's quite clear that everyone is at the end of their tether. Well, most have gone way past that some time ago...

Even if they do publish the best reply ever, tbh it is still going to be a case of seeing is believing.

The boy who cried wolf spings to mind lol.

I'm praying they completely ignore the collusion questions for its comedy value.

I actually like Betfair Poker... It's almost like a private members club... their hot sats and mtts are great!

You go on those other poker sites and you are presented with a bewildering choice and a massive amount of runners ...

On Betfair you see all the usual suspects and get to know how they play... fish are spotted fairly quickly...

If only they would sort out the collusion claims, updaste the rng, tweak the software a bit they would have a blood y great site!!

I don't work for Betfair

:)

i agree with mavis

I agree with Rowland ;-)

I'm not surprised about the delay based on previous form, nor irritated because I have taken my business elsewhere. Betfair should take a look at the increasing influence online communities are having on brands these days, having a bad reputation can seriously harm the future prospects of any business.

Anyone want to buy a hoover?

It's easy to see why Betfair do nothing about their problems.

They mugged everyone of their customers off today with that pathetic post, yet STILL are defended by a few people on here.

"They need more time and didn't realise collusion would need to be discussed" seems to be coming up a lot.

20 Mins and just 4 posts after Betfair asked you what problems you have, Dooberama first mentioned collusion. They have had more than enough time to think about,discuss and formulate answers to every question raised on the thread.

Some of you deserve all you get from this joke of a poker site.

They would have known they were going to be meeting at betfair HQ to discuss the questions asked at the start of this week surely. So why do they wait until the day people are expecting answers to questions to write that they're meeting?

In any case though to take so long to answer questions is rather pathetic. As other people have written, sometimes when asking questions via email a response never comes or worse still it is promised and then never arrives.

When I first started playing online poker it was with 'racing post poker' (not sure if it exists anymore). ThenIi moved onto here. It was really good and I liked theat I could play in £s.

Then I went to try (A WELL KNOWN COMPETITIOR) and never came back.

Main reasons are:

-Better/more polite customer service
-More variety of games
-That they are always progressing and looking to improve
-Traffic
-Better software
-Promos

What are you doing to win back exchange customers who used to play poker on here?

NOTHING!

Thread of the Bi-lennium imvhacahcavmfcfo.

what the odds that

Friday comes round and betfair post that they have decided which are the most commonly asked questions, and that they will answer them the following week

fred disappears

highstack creates gimmick 'betfair customer service' account and answers the questions better than anyone at betfair ever could, gets job working for betair, and exposes the juiced rng.

Thursday comes and they will announce:

Another revised mtt schedule, with lots of GTD's and and promotons. Throwing money at the problem, which will go down well initially but will be odds on that it is not backed up with intelligent thought and probably chops and changes a few times with plenty of errors and silly things like sats and leaderboards causing the goodwill of the money thrown at it to be eroded.

A long lipservice post regarding collusion that sounds good, (written by PR type person), but fails to do what it should and has holes in it when read properly and considered. Will be finished with a promise of further transparency and technology sometime in the future, (also known as never).

Balshy claims regarding the software mostly vague, with the exception of some that are immediate which are futile.

No mention whatsoever of the competence of Poker staff, Customer service staff.


The words HOT and commitment will be overused in the prepared reply.

50-100 people will return for a look mainly because of the overlays and promos. Online pokers answer to faulty towers will continue to operate day to day as it was before and the players will once again disappear. BF will hold another review and ask why it is not working. The answer will be that certain markets are hard to please, and others are not so lets us continue to pump money in to Eastern Europe, Greece, Cyprus etc as at least they do not complain!

Will be on another network by next summer.

NAP

agree except about the other network part.

is it entirely coincidental dalefreio returns at the same time a reply is expected? maybe he is head of fraud at bf poker?

Jim Hensen 16 Nov 18:51
Thursday comes and they will announce

In these cynical days it's lovely to see someone who remains ever optimistic. Of course it's a case of hope overcoming experience, but hats off to you Jim, you're rather splendid.

UPDATE!!

I've just been informed that betfair's reply is being delivered by the home delivery network. They tried to deliver the reply on Friday but left a card as ip0ker were not at home. They will attempt to redeliver this week, next week or possibly the week after.

Software aside which i dont think is to bad. Why don't they just copy the format of the good sites. They should be able to make it work unless of course the damage is already done. With the betting site theres so much potential customers their. One thing i think they have messed up on is the wsope. I'd say its cost them a bundle in relation to customers gained. Surely that money could have been better spent on decent promotions.

I have played on betfair from time to time. The software is ok. However most good sites have decent mtts starting regulary with a decent amount of runners. Betfair need to try and get a mtt schedule and give it time to build numbers. Having gtd mtt's and then changing after a short time because they are not making the numbers is wrong. The constand changing of the mtt schedule just annoys players and turns then away.

why do you allow people not in the game to make comments as an observer? GOOD WAY TO PASS INFO DONT YOU THINK?

The trouble is anfield, new mtt schedule or not, managing day to day things needs to be done by people with more than 2 braincells between them, a reasonable understanding of poker, and a prerequisite assumption that the customers is in fact [usually] right.

I'd put my house on it that the underlying issues cannot/will not be resolved, and therefore the seemingly positive efforts that may now be made with regard to collusion/mtt/software will in fact be a flawed plan.

I could be wrong, but I doubt it very much, unless someone shows me a link to a few dozen jobs advertised for front line staff, then I shall not be around waiting in hope.

Jim Hensen 17 Nov 16:54
I'd put my house on it

Jim's house :D

http://www.nationalcenter.org/uploaded_images/Shotgun-House-1-%5BCredit---Ryan-Balis%5D-705139.JPG

I can only aspire ;-)

Why would you wish to make any post in relation to collusion when it will only upset people. If you say you do very little about it (which is entirely accurate) people will be upset, if you say you are getting tough on it it will be a clear lie. Do not ask for time to see changes as it is obvious it is the same old rubbish. I am embarrassed for you Betfair. You refuse to ban colluders so that you can keep taking fees from them, that is such short-sighted business. You lose more in fees from genuine customers boycotting the poker site due to **s than the fees the **s pay. Who currently works for Betfair as Head of Fraud? The Eagle?

TTT for Betfair. Now perhaps you could try and answer people's questions properly this time :) (Not mine though, I think you're site is fantastic).

*your :(

did we get any answers?