accessing my sportsbook racing results

hi i cannot access my racing result history on the sportsbook or any, as a matter of fact , to see profit or loss. ie name of horse to see how much ive won or lost  , only a reff number that means nothing to me , i can not find any betfair helpline numbers etc to assist me, or am i doing something wrong, the exchange works fine . but in the sportsbook all you get is description in the transaction history no name. i know from now on to use the exchange but i think im missing around £300  because i cant see the name , i can see the bet i think , and the horse in question has won but before i throw a wobbly i want to make sure . thank you for any help