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The E St Band
18 Dec 20 13:15
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Date Joined: 04 Jun 06
| Topic/replies: 28 | Blogger: The E St Band's blog
Betfair apps have just stopped rotating on my ipad, anybody else experienced this. All other apps are fine. Thanks
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Report saxon farm December 18, 2020 1:18 PM GMT
Same here. It’s most annoying!
Report The E St Band December 18, 2020 1:25 PM GMT
Must be a betfair thing. Thought I was cracking up Ha ha thanks
Report RothmanMike December 18, 2020 1:33 PM GMT
I posted same on Site Issues yesterday.
After chatting with Apple for ages, we concluded it wasn’t them or me, but Betfair.
Only occurred 4 days , ago after a Betfair App Update.
It must have gone wrong then , so they need to look at what they did on that Update.
Report The E St Band December 18, 2020 1:40 PM GMT
Thanks for the info, appreciate it.
Report RothmanMike December 18, 2020 2:01 PM GMT
I’m not on Twitter or Facebook so can’t ever get on to the Help Desk.
Only ever used email to contact them,but that don’t work anymore.
Anyone who is tech good, could perhaps give them a nudge.
Report MayoMan December 18, 2020 2:37 PM GMT
I wrote to them last night on twitter - no reply    just wrote again there now .
Report longbridge December 18, 2020 2:54 PM GMT
@RothmanMike - Can you not use the Contact Us thing on the website?

All - App still rotates on Android for me, thankfully.
Report RothmanMike December 18, 2020 3:04 PM GMT
Does android = IPad ?
Definitely not working on IPad.
Also a few other smaller issues, but Rotation the main bug.
Report longbridge December 18, 2020 3:31 PM GMT
No, Android is the "other" major operating system for phones and tablets that is not iOS (the operating system iPhones and iPads use)
Report Lucky Luciano December 18, 2020 4:17 PM GMT
Same here so I’m not the only one
Report gibo1981 December 22, 2020 9:27 PM GMT
Ditto. Anyone had any feedback from CS?
Report RothmanMike December 22, 2020 9:42 PM GMT
Still no movement here.
Any techs chaps managed to contact Betfair yet ?
Report Betfair Customer Services December 30, 2020 11:02 PM GMT
Landscape mode has been removed from our native iOS Exchange app as this was a necessary change to fulfill Apple guidelines.

The change means that, if you want to view market depth, you'll now have to click on the market depth button, rather than rotate your device. Should you wish to use our site in landscape mode on an Apple iPad device it's best to use the mobile browser instead of the native Exchange app.

Apologies for any issues caused by this change!
Report RothmanMike December 31, 2020 3:58 AM GMT
Another unnecessary change results in unusable site.
Why update/ change when it ain’t bust.
Who initiates these changes.
Report RothmanMike December 31, 2020 4:00 AM GMT
Are you really suggesting that Apple asked for the amendments from Betfair ?
Report BARROWBOY December 31, 2020 11:31 AM GMT
Market depth button?where’s that?
Report saxon farm December 31, 2020 3:22 PM GMT
I’ve deleted the app from my iPad and now just use desktop in landscape mode.
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