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My husband had his account hacked last week,he had about £750 in it.Someone hacked into his account and placed all the money on a Straight Forecast on a Greyhound race.The odds for the bet was 1.05 which is ridiculous odds for any Forecast.So obviously they laid the bet elsewhere to clean out his balance,1 of the dogs was priced at 14/1,so likely hood of it coming in was nearly impossible.He contacted the Help Desk and they sent his details to the security dept,he also sent them a Email.He has been with Betfair for over 10 years and this has never happened before,his details on the computer are very secure and he regularly changes his passwords.He phoned the Help Desk today and they said they were still looking into it.Just do not know the outcome at this time,but it is very frightening to know that even though you have good security yourselves you can still be hacked.
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I suspect he didn't have 2-step authentication?
Absolutely essential these days. |
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There isn't any "suspicious bet" flagging system worth its salt that wouldn't immediately flag up this bet. Point this out to them.
Apart from making efforts to identify how the security was breached, you and he should ensure that you enable two factor authentication. |
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No he didnt but to be fair neither of us have had an Email from Betfair notifying us to do this.Like I mentioned this has never happened before and he has lots of online security and changes his passwords.
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The key point to make to betfair is that under their ukgc license terms they are obliged to prevent money laundering on their site. If their system doesn't flag up money passing transactions like this, they could (and should) face a massive fine.
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If and thats a Big IF,he gets refunded we will set up the 2 step authentication.Betfair should see that the odds were ridiculous and know the account was Hacked and should refund him,but we do not hold out much hope.
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1.05 for a forecast,was it a 2 dog race?
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Sorry hippo,that sounds sarcastic,wasnt meant to be.Just incredible that BF could allow such a transaction without a red flage being raised.I would be confident the money will be returned.
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I do hope that Betfair see sense and do refund him his loss.
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Bet would have been placed on an obscure market to which a dog S/F is ideal hours in advance with nothing already in the market, that's how they were able to get the 1.05 away with 37.50 liability on the other end .
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So are you saying Duffy that the bet would not get flagged up by BF system.
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Not saying that, I'm just summising to how they went about it...sorry, hope you get your money back.
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When was the bet placed, you were obviously not on the site for a good while for them to get away with it, these things usually happen overnight I believe, but not in this case by the looks of it.
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Thank you for your reply and thank you to the others for the good advice.My husband has just Emailed them again suggesting the suspicious bet element.
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I posted a similar thread recently whereby a friend of mine was hacked at ****. The bet was made on a NFL match in the early hours and around £800 was taken. The matter has still not been resolved.
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*The bet was on the purple exchange.
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Surely they have details of the winner on the dodgy bet, and could block any withdrawal if Betfair were quick off the mark, after all withdrawals take some time to process even if expressed.
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....never heard of anybody getting refund after hack
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rothmanmike, the money on my friends account was withdrawn by Neteller which has a quick turnaround of about 12 hours and purple have no information as to which account it went to.
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not too difficult to find the perpetrator.
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Sparrow,this was not an overnight job by the look of it and though everyone doesn't check their balance regularly, a cursory check during the day might have shown some abnormality.
I think if your chum had recognised it within 10 hours and alerted the Exchange, they would probably been able to freeze the Withdrawal. For information only,how long after did your chum discover the problem ? |
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They'll obviously know the account that placed the bet, therefore they'll know the culprit.
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Roida,of course you are correct but getting the funds back may be another issue.
That having been said,the Exchange would be in the best position to rectify the situation and having identified foul play,they should swallow and re-I burse forthwith. |
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It would probably have been more than 10 hours as he normally uses betfair as a regular trader and only uses Purple for when he fancies the odd bet or two. Crucially I don't think he has the 2 step authentication installed.
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So why has Sparrows mates bet still not been sorted, that is totally out of order as they should now all about the villan in his case.
Why the delay in compensating the victim? |
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I've just spoken to him and they were supposed to get back to him on Tuesday but of course like so many businesses they failed to do so. He has been busy since then and intends to call them again on Monday.
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It seems most skulduggery occurs in the early hours, which means they have about 10 hours or so to effect a Withdrawal and scarper with the funds.
I for one, shall religiously check my Balance as early as possible am. Actually I already do this, but for those who work unsociable hours , this is a problem. |
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2 step authentication seems to be a must but I reckon someone will soon find a way round that.
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hacking a bf account is rare...so how is the password being obtained.
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surely will they refund if the winning side side isn't genuine
dodgy wifis steve ? |
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Do you smell collusion Roida, or maybe one of his pals has got hold of this info.
This has possibly been done before, which could make it difficult for the exchange to resolve. |
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hippolyte
Date Joined: 11 Mar 10 Add contact | Send message 15 Dec 18 18:31 Joined: 11 Mar 10 | Topic/replies: 23 | Blogger: hippolyte's blog If and thats a Big IF,he gets refunded we will set up the 2 step authentication Why wait to set it up? Surely that's a lot of the problem - I'll get round to it one day. Do it NOW! |
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His account has been suspended because of this so he cannot set it up yet,I already have.
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i'd expect it to be flagged up as transferring funds..odds accepted way out of sync should have sounded the bf alarm.
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I'm trying to get my head around what the hackers have done.To access the funds they must have put up a lay of 1.05 on another betfair account which was then matched on the hacked account.So far so good but surely Betfiar must have done due diligence on their account and have details of the person behind it so should in theory be straight forward to identify the fraudsters.What am i missing ?
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Agree posy,should not be difficult imvho.Italy cannot access most of BF but proxy allows anyone access who is interested from anywhere in the world.Even so the proofs required etc should mean an account cannot be accessed for withdrawl for at least a week.And for £700 ish hardly worth the effort is it?
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plenty out of sync using 1 click softwear obv's...but typing manually you want to back a dog f/c at 1.05 hardly a genuine mistake.
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I totally agree. My point was more from the other side; that it might be very difficult for Betfair to find the writing coding, etc, to find such anomalies automatically anyway. And that's if they want to do never mind if they can do.
As for a greyhound f/c of 1.05, I thought with the likes of cross-market cross-matching this would be impossible to achieve except on really empty markets (which dogs overnight might well be). |