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Regular forum reader - first time poster. I often cheer myself up reading the tales of woe on here, but I'm so angry that I'm posting my own tale!
I went into Hills last Thursday (yes - 1st mistake!) to place a football bet (I like their Europa League goals markets.) Whilst in there I had an ew bet on Untold Secret (sp) in the 6.0 Meydan.
It was one of those rare occasion when the result was never in doubt. Settled behind the leaders, got a run up the rail turning in and won by 3l+.
Last show on the screen was 16/1. Results page showed:
1. Untold Secret 16/1
2. Murrayfield 14/1
3. Bochart 4/1
FC £774.31
TC £4520.65
I was paid out at 16/1 and left with a spring in my step!
However, later that night I was reading the Racing Post and noticed the result for the race was actually:
1. Untold Secret 28/1
2. Murrayfield 33/1
3. Bochart 4/1
FC £774.31
TC £4520.65
So I checked SkySports results page. And Sportinglife results. And Lads results. And Paddy results. And Sportinglife live shows page (actually showed it touched 33's before settling at 28's). Every result I've checked mirrors that in the RP - it won at 28/1
I've raised this with the staff behind the counter, who made a few phone calls on my behalf, and it seems Hills are adamant the SP was 16/1 when clearly it isn't the case. I'm sooooo angry! I feel robbed. The staff were great but I wished them good luck as I left for the last time ever! Have I mentioned how angry I am??!!!!
I went into Hills last Thursday (yes - 1st mistake!) to place a football bet (I like their Europa League goals markets.) Whilst in there I had an ew bet on Untold Secret (sp) in the 6.0 Meydan.
It was one of those rare occasion when the result was never in doubt. Settled behind the leaders, got a run up the rail turning in and won by 3l+.
Last show on the screen was 16/1. Results page showed:
1. Untold Secret 16/1
2. Murrayfield 14/1
3. Bochart 4/1
FC £774.31
TC £4520.65
I was paid out at 16/1 and left with a spring in my step!
However, later that night I was reading the Racing Post and noticed the result for the race was actually:
1. Untold Secret 28/1
2. Murrayfield 33/1
3. Bochart 4/1
FC £774.31
TC £4520.65
So I checked SkySports results page. And Sportinglife results. And Lads results. And Paddy results. And Sportinglife live shows page (actually showed it touched 33's before settling at 28's). Every result I've checked mirrors that in the RP - it won at 28/1
I've raised this with the staff behind the counter, who made a few phone calls on my behalf, and it seems Hills are adamant the SP was 16/1 when clearly it isn't the case. I'm sooooo angry! I feel robbed. The staff were great but I wished them good luck as I left for the last time ever! Have I mentioned how angry I am??!!!!
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Replies: 55
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disappointing first post
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From their archive results, tight wads.
1st 11 (1) Runner Silk Untold Secret Ziani, Xavier Jadhav, S 16/1 - - 2nd 7 (9) Runner Silk Murrayfield Mazur, S Bouresly, R 14/1 - - 3rd 1 (3) Runner Silk Bochart Mullen, R Seemar, S 4/1 (2F) - - Forecast dividend: 774.31 Tricast dividend : 4521.00 2nd Favourite: Bochart Sport Today Yesterday Exact Date: Last 7 days 14 days from: Start Date Month Year Bet Slip Open Bets ? Bet Slip |
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The moral of the Sport of Kings is that you can't even win when you win!
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I think it's a very good first post.
You've been robbed. |
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Longines Dolce Vita Collection (Handicap) (Dirt)
1m, £19,959.68 11. Untold Secret 28/1 7. Murrayfield 33/1 1. Bochart 4/1 12 ran Distances: 5l, hd, 3¼l Time: 1m 39.51s (slow by 3.51s) Unplaced Fav: Kidd Malibu 11/4F Total SP: 128% Winning jockey: Xavier Ziani Winning trainer: S Jadhav CSF: 774.31; TRICAST: 4520.65. PLACEPOT: 40.00. Pool 3,622.52 - 66.05 winning units. QUADPOT: 7.40. Pool 216.60 - 21.60 winning units Industry SPs shown. |
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I have!! Anyone know why there's a discrepancy?
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Sporting Life are also showing 28/1.
A 16/1 and 14/1 would never pay £774 on the forecast. A 28/1 and 33/1 would. |
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Yeah I noticed the FC at the time seemed out of place. Even the staff agreed.
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phone 0800 085 6296 and TELL them the sp's they have are wrong
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I think if the price was never 16/1 (but 28/1) refer the matter to the gaming ombudsman. I believe a bookie cannot settle a bet at a price that never was unless stipulating their sp price could differ from the industry. I'd a similar issue with 'sportsbook' (10/11 settled as 4/5) for an acca but was corrected prior to the final selection losing two months later.
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what price were the on-course books?
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Forget the shop you placed the bet in, and/or shop's area manager or head office trading room.
Inform Willy Hills in writing via email to their complaints department (legally they have to look in to it and give you a resolution either way), send all the details and screenshots, give them a deadline (say 7 working days) to come back to you on it or threaten you will take it further in terms of small claims court action. You always have IBAS to fall back on, but I fully expect them to payout if you do the above. |
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from memory the bfsp of that winner was around 55.0 on here i think
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38.03 BSP
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i stand corrected statsman, must have been trading around 55, i remember the light blue silks
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That wouldn't surprise me at all what with the SP being 28/1
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Thanks gents. I was reluctant to just give up knowing I'd been wronged. I'll fire off an email tonight
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im more concerned about the tales of woe you suffered reading on here,i can only assume you are a regular reader of the george b car crash Lucky 15 thread.
it must have been tough buddy. |
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Phone the number i gave you, tell them they have the wrong prices, point them i the direction of both the racing post and sporting life and they will pay you.
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HILLS appear to return their own SP's for Meydan -
230 Superior 11/2, Hills 6/1 305 Tried and True 10/3, Hills 3/1 340 Roy Orbison 11/2, Hills 11/2 415 Taamol 4/1, Hills 7/2 450 Welford 9/4, Hills 2/1 525 Lavaspin 6/1, Hills 4/1 600 Untold Secret 28/1, Hills 16/1 5/7 Sp's under official, one the same, and one slightly over. Hardly surprising in an environment where a complete lack of regulation appears to allow them to just pluck any old figure they fancy out of thin air. |
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Absolutely rancid.
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all Hills SP's from the previous week's meeting at Meydan were exactly per official SP ...
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... or have been subsequently corrected to appear to be exactly the same
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I had a similar thing with betfair sportsbook SP on HK racing. I took it to mean the HKJC Tote, even rang in and had this confirmed, but it turns out they return their own "industry SP" via PPower's Aus outfit Sportsbet.
I think you need to check Hills Terms and Conditions and see if they do similarly for Meydan, ie return their own industry SP and if they do then I'm afraid you're probably up the spout. I know how this feels if that is the case. The question is then the legitimacy of their own SPs but that is a wider, deeper issue and the regulation is so p!ss poor things like this go go sailing by. |
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Bets will be settled on the official result at industry prices when available. If an industry price has not been taken or SP is requested, bets will be settled at the industry SP.
If industry prices are not available, bets will be settled at William Hill prices. If a William Hill price has not been taken or SP is requested, bets will be settled at the last William Hill price prior to the start of the race. If no William Hill prices are available bets will be void. |
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OP
As long as you didn't take the 16/1, the official SP is what you should be paid out on. It's how Sp's are calculated. WH can't arbitrarily decide their own SP !! Otherwise every bookmaker would be at it. Take your complaint to the top - I.e CEO of Hills. |
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I would go to the shop and refuse to move until my money was paid.
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People still betting with scumbag bookies and expecting them to play fair. Quite remarkable. Very much like being lost in the jungle..running into a wild, starving lion..and expecting it to befriend you instead of eating you.
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plenty use the bookies, and they deserve better than this. scumbags pulling every stunt in the book b'cos they know there's no regulation. this sp regulatory commission or whatever they're called, bunch of old farts with little or no knowledge of what they're supposed to be regulating. you couldn't make it up ...
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ive sent 3 complaint letters into Starting Price Regulatory Committee of which two were emails, I have yet to receive a reply on any of them.
I sent a complaint into the Gambling Commission about a bookmaker, subsequently I settled dispute with said bookmaker about a week later, the response I got from Gambling Commission cam about 3 months after I sent it. |
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their presence suggests there is some kind of regulation surrounding the sp reporting system. but they don't have any power and don't appear to do anything so one wonders if it would be better if they weren't there. their annual report shows they investigated a complaint from the head of trading at hills about a 7/4 shot that he thought should be 6/4. yes, the bookies moaning about the SP's ... go work that one out next time you see a 13/8 fav at kempton that's available to back on here for thousands at 4.3 ...
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and before one of them comes on telling us it's all voluntary - i get that, but do it properly or go and volunteer for the lifeboats ..
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Kempton 5.00
1st Lady Adelaide 9/4 Fav Winning BFSP 6.40 couple of minutes before off industry 4/1, 7/2, 3/1, 5/2 and into 9/4 as it drifted to 7.0 plus on here all bookmaker rep money backing it oncourse in a weak market (Lads and Hills normal culprits) 2.25 points saved on online best odds guaranteed liabilities and unaware punters in shops ripped off YET THE SAME TRADING STAFF WILL LIMIT YOU TO PEANUTS IN A NANOSECOND IF YOU HAVE THE TEMERITY TO BACK A SHORTENER |
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Benj - 19/11/2018 11:57 PM
Hi Darren, Thanks for getting in touch and sorry for the late response. It's our Trading team who decides about the odds. It's normal that the odds shown on Racing Post are not exactly the same as what the Traders have decided to offer. |
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Completely mugged off by a badly written two line email. I'm not even sure 'Benj' has even understood my complaint!
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Any analogies with GB SPs are meaningless surely ?
What do bookies pay out at on French Racing ? |
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Bets will be settled on the official result at industry prices when available.
Industry prices are available. They are therefore in breach of their T&C's as stated on the website. |
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Who decides what the ISP is in countries where there are no oncourse bookies ?
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That's irrelevant.
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