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You are avoiding the main issue; for users it is the interface that is important.
You can do want you want with the servers but the userbase, by a large majority, like the old interface and don't like the new one. Why change a liked interface to a disliked one.
Effectively your "explanation" is self serving claptrap and was a waste of the time it took to write.
You can do want you want with the servers but the userbase, by a large majority, like the old interface and don't like the new one. Why change a liked interface to a disliked one.
Effectively your "explanation" is self serving claptrap and was a waste of the time it took to write.
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Have to agree Paris, why they had to change is beyond me, it is a case of "where else will they go. we have them by the 8alls"
Where do they get their idea's that they have to change, no matter what.
Where do they get their idea's that they have to change, no matter what.
Also I regret to have to mention that your ipad app is dreadful too. For instance, on soccer over/under goal markets, if I select the over 4.5 goals market it will display the over 5.5 goals market and if I choose the over 3.5 market it displays the 4.5 market. Not all the time, granted, but frequently enough to make me nervous that I'm actually betting on the market I wanted to in the first instance. This of course is wholly unacceptable.
Has this ever happened before.Famous words"lets change the commodore 64"
Whatever happened to 'Customer Care'?
Now its FU if you don't like it or F Off!
Now its FU if you don't like it or F Off!
woolworths and Tesco would not listen to their customers.
ANY company that do not listen to their customers all end up doomed,and history has a habit of repeating itself.
betfair the clock is ticking for you,the only difference is that the betfair customers will do their walking with their fingers.
betfair the clock is ticking for you,the only difference is that the betfair customers will do their walking with their fingers.
The fact that the "Why we are closing the old site" thread does not let you their customers reply tells you all need to know about what Betfair think of THEIR CUSTOMERS.
We will tell you whats good for you, we know best, now get your bank cards out and keep betting.
We will tell you whats good for you, we know best, now get your bank cards out and keep betting.
When Coca-Cola changed the Formula/Taste of 'COKE' ...
The American public's reaction to the change was negative, even hostile, and the new cola was a major marketing failure.
The subsequent reintroduction less than three months later of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales.
New Coke was only on the market in the United States for a short period, but it remains influential as a cautionary tale against tampering too extensively with a well-established and successful brand.
The American public's reaction to the change was negative, even hostile, and the new cola was a major marketing failure.
The subsequent reintroduction less than three months later of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales.
New Coke was only on the market in the United States for a short period, but it remains influential as a cautionary tale against tampering too extensively with a well-established and successful brand.
Could this be a business move by Betfair that could rival that of Gerald Ratner?
"We believe the new site has significant benefits for customers because of the extra features it offers"
he says, believe because they haven't properly user tested it and are asking the customers to submit fault reports.
Mr Cutter, I used to be a management consultant and worked on some big IT projects for some very big and successful companies. Their CTOs would never believe ... the project team would test to destruction before release, and the CTO would be confident to release the new system, upgrade or whatever - he wouldn't have to believe.
Please feel free to contact me and I will give you some free advice.
And your long and tortuous explanation is pure rubbish.
Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing.
he says, believe because they haven't properly user tested it and are asking the customers to submit fault reports.
Mr Cutter, I used to be a management consultant and worked on some big IT projects for some very big and successful companies. Their CTOs would never believe ... the project team would test to destruction before release, and the CTO would be confident to release the new system, upgrade or whatever - he wouldn't have to believe.
Please feel free to contact me and I will give you some free advice.
And your long and tortuous explanation is pure rubbish.
Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing.
i cant wait to turn it off very selective now and betfair paid someone for this mess
to open the forum I have to go into a market and it sometimes is there as an option and sometimes it isn't.
very strange.
new site is not very user friendly.
very strange.
new site is not very user friendly.
It's quite simple chaps.......
don't use Betfair for several days whilst signing a ''thread'' to tell Mr Cutter of the stated intensions !
don't use Betfair for several days whilst signing a ''thread'' to tell Mr Cutter of the stated intensions !
At times like these one admires the sheer b loody mindedness of the French !
The worst thing is that they have had the 'new' site up for about 2 years or so, and have not even bothered to fix a majority of the bugs that have been present (and reported by many users) for that entire period.
Surely every won wins on Betfair....
what's three days profits !
what's three days profits !
Tap tap boom explins exactly where this company is going ...
It couldn't be cutter36 could it.
Those who remember him will realise this could explain everything.
Those who remember him will realise this could explain everything.
... very good Salmon... what a fruitcake !
A rip off from somebody yesterday but my message is
Spare us your website
It couldn't cut the mustard
https://www.youtube.com/watch?v=hgPSpVUg0iM
Spare us your website
It couldn't cut the mustard
https://www.youtube.com/watch?v=hgPSpVUg0iM
I seem to be in the minority I guess but find the new site (horse racing ) no better or no worse than the old. Granted I primarily use gruss once racing starts, but prior to racing I have found little or no difference to what I need to do. Did struggle to navigate to the timeform results page but got there eventually. Last night was the first time I looked at the old site but am aware there have been some things changed by betfair after being highlighted by posters on the forum. For me and speaking only for me very little has changed.
* " last night was the first time I looked at the new site* correction.
"We believe the new site has significant benefits for customers because of the extra features it offers"
he says, believe because they haven't properly user tested it and are asking the customers to submit fault reports.
Mr Cutter, I used to be a management consultant and worked on some big IT projects for some very big and successful companies. Their CTOs would never believe ... the project team would test to destruction before release, and the CTO would be confident to release the new system, upgrade or whatever - he wouldn't have to believe.
Please feel free to contact me and I will give you some free advice.
And your long and tortuous explanation is pure rubbish.
Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing.
Exactly, another over-engineered IT solution not made for purpose.
he says, believe because they haven't properly user tested it and are asking the customers to submit fault reports.
Mr Cutter, I used to be a management consultant and worked on some big IT projects for some very big and successful companies. Their CTOs would never believe ... the project team would test to destruction before release, and the CTO would be confident to release the new system, upgrade or whatever - he wouldn't have to believe.
Please feel free to contact me and I will give you some free advice.
And your long and tortuous explanation is pure rubbish.
Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing.
Exactly, another over-engineered IT solution not made for purpose.
"Why are we closing the old site?"
Customers using Exchange+ have access to features that are not available in Classic, such as Cash Out (recently extended to in play racing), Each Way markets and data visualisation powered by the fastest feeds we can use. Exchange+ users can also see the extra liquidity offered in markets as a result of liquidity pooling (read more about this here:
------------------------
Cash Out (recently extended to in play racing)
CASH OUT - Nowhere near QUICK enough, or race representative enough for, "in play racing."
The 'in-running' prices change far too fast for CASH OUT to keep up.
It is a different scenario on a Football Match - where the prices are only changing by a couple of TICKS at a time.
Each Way markets - Have you seen the atrocious value, lack of liquidity, and under-pricing (for Backers) - in this FOOLS (only) Market? - or do you not understand that modus operandi, Mr Cutter.
the extra liquidity offered in markets as a result of liquidity pooling
This does NOT apply to HORSE RACING Markets.
Customers using Exchange+ have access to features that are not available in Classic, such as Cash Out (recently extended to in play racing), Each Way markets and data visualisation powered by the fastest feeds we can use. Exchange+ users can also see the extra liquidity offered in markets as a result of liquidity pooling (read more about this here:
------------------------
Cash Out (recently extended to in play racing)
CASH OUT - Nowhere near QUICK enough, or race representative enough for, "in play racing."
The 'in-running' prices change far too fast for CASH OUT to keep up.
It is a different scenario on a Football Match - where the prices are only changing by a couple of TICKS at a time.
Each Way markets - Have you seen the atrocious value, lack of liquidity, and under-pricing (for Backers) - in this FOOLS (only) Market? - or do you not understand that modus operandi, Mr Cutter.
the extra liquidity offered in markets as a result of liquidity pooling
This does NOT apply to HORSE RACING Markets.
^^^^^
Good post. Green up button on Gruss is a no-go in running, nevermind cash out on the site. Do you bet in running Mr Cutter?
Good post. Green up button on Gruss is a no-go in running, nevermind cash out on the site. Do you bet in running Mr Cutter?
Slow and **** total disregard for customers. Lets hope share price crashes when nobody ME INCLUDED can be bothered to bet. What a mess. We've gone from a stellar product to something equivalent of the beano. Somebody is stuck up their arse and not me.
AND who gives a **** about extra features.
AND who gives a **** about extra features.
Everything is 10 to 20 seconds behind
Trying to type a message oe even scrolling down the page
takes an age
Its absolute garbage
Trying to type a message oe even scrolling down the page
takes an age
Its absolute garbage
With regard to the iPad app, I hate the fcking CONFIRM button and why is it so difficult to KEEP now. You have to guess how to do it - meanwhile, all the money has flown!
tap tap boom is actually the betfair IT expert trying to get a landmine to work with a hammer
there isn't going to be a change of heart
the money has been invested in the new platform, despite the flaws their view will be that it's now a case of run with it be cause the cost of maintaining both can't be justified so even though they themselves know it has issues they want us to cope while they try and improve it
it's a simple business decision, either pish off the city/shareholders or pish off the customer and they still feel we're the easier to manage
the money has been invested in the new platform, despite the flaws their view will be that it's now a case of run with it be cause the cost of maintaining both can't be justified so even though they themselves know it has issues they want us to cope while they try and improve it
it's a simple business decision, either pish off the city/shareholders or pish off the customer and they still feel we're the easier to manage
We all as individuals will make our own simple business decisions
what should be asked is why this pile of dross has made it to this point unchallenged by those in charge?
whilst they now have to deliver a final end to the old site they have developed an inferior product and are basically saying that's the best we've got
i'd be asking whether i had the best people developing and managing it because it's pretty clear it's not good enough
whilst they now have to deliver a final end to the old site they have developed an inferior product and are basically saying that's the best we've got
i'd be asking whether i had the best people developing and managing it because it's pretty clear it's not good enough
Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing.
---------------------------------
Nail hit square on the sweet spot right there imo..
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Nail hit square on the sweet spot right there imo..
As has been said over and over again,if they needed a new platform they could have left the site very similar to use. It ain't because they are cluttering it up with all sorts of rubbish.
Paul Cutter has to be a fictitious name.no right minded person would stand up for the not fit for purpose new site that they are offering the customers.
John92, why is the green up button on Gruss now a non-runner?
Maybe I didn't word it too well. I wouldn't use it on a fast moving illiquid market which accounts for in running horse racing most of the time.
THE FINAL COUNTDOWN.Today is the last day of the old site.Whoever is last out make sure and lock the back door and don't forget to switch off the lights.
what makes me laugh is that once the sportsbook growth dries up (and it will) they'll revisit the exchange to skim off more for the shareholders to maintain profit
what the shortsighted management of this company continue to ignore is that the cream has been disappearing for a while now and when they come back the next time they might find it has pretty much dried up
liquidity is being eroded due to several factors and they are slowly killing the site with their poor management and lack of long term understanding of where this will all lead, their business plan will gain in the short term but long term they will be well and truly fecked
what the shortsighted management of this company continue to ignore is that the cream has been disappearing for a while now and when they come back the next time they might find it has pretty much dried up
liquidity is being eroded due to several factors and they are slowly killing the site with their poor management and lack of long term understanding of where this will all lead, their business plan will gain in the short term but long term they will be well and truly fecked
Might be setting up for Billy's to buy. Ladcrooks have got Korals and Betquack. Mountains need to strike back 
elise 31 Jul 15 10:40
what makes me laugh is that once the sportsbook growth dries up (and it will) they'll revisit the exchange to skim off more for the shareholders to maintain profit
--------------
The Betfair Annual Accounts reveal ...
2014 Breakdown had total revenues of £393.6m, with Exchange accounting for 62% (£244m) of those, and the Sportsbook 9% (£35.4m). Gaming = 17% (£66.9m), Betfair US = 12% (£47.2m)
'Look after what you already have'
'Do not bite the hand that feeds you'
what makes me laugh is that once the sportsbook growth dries up (and it will) they'll revisit the exchange to skim off more for the shareholders to maintain profit
--------------
The Betfair Annual Accounts reveal ...
2014 Breakdown had total revenues of £393.6m, with Exchange accounting for 62% (£244m) of those, and the Sportsbook 9% (£35.4m). Gaming = 17% (£66.9m), Betfair US = 12% (£47.2m)
'Look after what you already have'
'Do not bite the hand that feeds you'
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