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You are avoiding the main issue; for users it is the interface that is important.
You can do want you want with the servers but the userbase, by a large majority, like the old interface and don't like the new one. Why change a liked interface to a disliked one.
Effectively your "explanation" is self serving claptrap and was a waste of the time it took to write.
You can do want you want with the servers but the userbase, by a large majority, like the old interface and don't like the new one. Why change a liked interface to a disliked one.
Effectively your "explanation" is self serving claptrap and was a waste of the time it took to write.
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Replies: 53
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Have to agree Paris, why they had to change is beyond me, it is a case of "where else will they go. we have them by the 8alls"
Where do they get their idea's that they have to change, no matter what. |
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Also I regret to have to mention that your ipad app is dreadful too. For instance, on soccer over/under goal markets, if I select the over 4.5 goals market it will display the over 5.5 goals market and if I choose the over 3.5 market it displays the 4.5 market. Not all the time, granted, but frequently enough to make me nervous that I'm actually betting on the market I wanted to in the first instance. This of course is wholly unacceptable.
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Has this ever happened before.Famous words"lets change the commodore 64"
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Whatever happened to 'Customer Care'?
Now its FU if you don't like it or F Off! |
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woolworths and Tesco would not listen to their customers.
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ANY company that do not listen to their customers all end up doomed,and history has a habit of repeating itself.
betfair the clock is ticking for you,the only difference is that the betfair customers will do their walking with their fingers. |
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The fact that the "Why we are closing the old site" thread does not let you their customers reply tells you all need to know about what Betfair think of THEIR CUSTOMERS.
We will tell you whats good for you, we know best, now get your bank cards out and keep betting.  |
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When Coca-Cola changed the Formula/Taste of 'COKE' ...
The American public's reaction to the change was negative, even hostile, and the new cola was a major marketing failure. The subsequent reintroduction less than three months later of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales. New Coke was only on the market in the United States for a short period, but it remains influential as a cautionary tale against tampering too extensively with a well-established and successful brand. |
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Could this be a business move by Betfair that could rival that of Gerald Ratner?
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"We believe the new site has significant benefits for customers because of the extra features it offers"
he says, believe because they haven't properly user tested it and are asking the customers to submit fault reports. Mr Cutter, I used to be a management consultant and worked on some big IT projects for some very big and successful companies. Their CTOs would never believe ... the project team would test to destruction before release, and the CTO would be confident to release the new system, upgrade or whatever - he wouldn't have to believe. Please feel free to contact me and I will give you some free advice. And your long and tortuous explanation is pure rubbish. Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing. |
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i cant wait to turn it off very selective now and betfair paid someone for this mess
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to open the forum I have to go into a market and it sometimes is there as an option and sometimes it isn't.
very strange. new site is not very user friendly. |
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^ The same thing occurs on ipad version too.
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It's quite simple chaps.......
don't use Betfair for several days whilst signing a ''thread'' to tell Mr Cutter of the stated intensions ! |
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Customer POWER, the onus is REALLY ON YOU !
I MOVE ! |
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At times like these one admires the sheer b loody mindedness of the French !
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The worst thing is that they have had the 'new' site up for about 2 years or so, and have not even bothered to fix a majority of the bugs that have been present (and reported by many users) for that entire period.
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Surely every won wins on Betfair....
what's three days profits !  |
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Tap tap boom explins exactly where this company is going ...
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*explains
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It couldn't be cutter36 could it.
Those who remember him will realise this could explain everything. |
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^ thank's for supplying the key m8 !
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 ... very good Salmon... what a fruitcake ! |
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A rip off from somebody yesterday but my message is
Spare us your website It couldn't cut the mustard https://www.youtube.com/watch?v=hgPSpVUg0iM |
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I seem to be in the minority I guess but find the new site (horse racing ) no better or no worse than the old. Granted I primarily use gruss once racing starts, but prior to racing I have found little or no difference to what I need to do. Did struggle to navigate to the timeform results page but got there eventually. Last night was the first time I looked at the old site but am aware there have been some things changed by betfair after being highlighted by posters on the forum. For me and speaking only for me very little has changed.
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* " last night was the first time I looked at the new site* correction.
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"We believe the new site has significant benefits for customers because of the extra features it offers"
he says, believe because they haven't properly user tested it and are asking the customers to submit fault reports. Mr Cutter, I used to be a management consultant and worked on some big IT projects for some very big and successful companies. Their CTOs would never believe ... the project team would test to destruction before release, and the CTO would be confident to release the new system, upgrade or whatever - he wouldn't have to believe. Please feel free to contact me and I will give you some free advice. And your long and tortuous explanation is pure rubbish. Users are not interested in the bits and bytes - they just want a user interface that's simple to use - like the user interface for the old site. There is no reason why you cannot replicate that and still use new technology for processing. Exactly, another over-engineered IT solution not made for purpose. |
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"Why are we closing the old site?"
Customers using Exchange+ have access to features that are not available in Classic, such as Cash Out (recently extended to in play racing), Each Way markets and data visualisation powered by the fastest feeds we can use. Exchange+ users can also see the extra liquidity offered in markets as a result of liquidity pooling (read more about this here: ------------------------ Cash Out (recently extended to in play racing) CASH OUT - Nowhere near QUICK enough, or race representative enough for, "in play racing." The 'in-running' prices change far too fast for CASH OUT to keep up. It is a different scenario on a Football Match - where the prices are only changing by a couple of TICKS at a time. Each Way markets - Have you seen the atrocious value, lack of liquidity, and under-pricing (for Backers) - in this FOOLS (only) Market? - or do you not understand that modus operandi, Mr Cutter. the extra liquidity offered in markets as a result of liquidity pooling This does NOT apply to HORSE RACING Markets. |
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^^^^^
Good post. Green up button on Gruss is a no-go in running, nevermind cash out on the site. Do you bet in running Mr Cutter? |
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Slow and **** total disregard for customers. Lets hope share price crashes when nobody ME INCLUDED can be bothered to bet. What a mess. We've gone from a stellar product to something equivalent of the beano. Somebody is stuck up their arse and not me.
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AND who gives a **** about extra features.
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AND who gives a **** about extra features.
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Everything is 10 to 20 seconds behind
Trying to type a message oe even scrolling down the page takes an age Its absolute garbage |
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With regard to the iPad app, I hate the fcking CONFIRM button and why is it so difficult to KEEP now. You have to guess how to do it - meanwhile, all the money has flown!
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I like it
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tap tap boom is actually the betfair IT expert trying to get a landmine to work with a hammer
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11kv, you're not getting the best odds by a long chalk.
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there isn't going to be a change of heart
the money has been invested in the new platform, despite the flaws their view will be that it's now a case of run with it be cause the cost of maintaining both can't be justified so even though they themselves know it has issues they want us to cope while they try and improve it it's a simple business decision, either pish off the city/shareholders or pish off the customer and they still feel we're the easier to manage |
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We all as individuals will make our own simple business decisions
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