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i know bookmakers can be bad but look at this
i know bookmakers can be bad but look at this
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I noticed that Hills are now "trader referral" for winnings above £250 on clean online account bets. Swirly circle for about 30 secs to a minute whilst waiting for acceptance.
The company is now trying every trick in the book to avoid paying out or serving the shrewdies. |
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Regarding sleeper;
The manager has been told by his bosses not to inform customer of the sleeper. Thats exactly what he must do then. The manager has bills to pay and food to put on the table. Prob cannot afford to lose the job in this economic climate. Even if they couldnt sack him, they surely would make life his life as difficult as possible. |
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My Experience with the lady crooks last year.
Placed 50 ew 4-1 shot walked out of bookies. walked in to chester 10 mins later felt a person grab my shoulder. The lady crooks cashier had been running around chester trying to find me to tell me that the bet had been rejected by trader and I could only have 25ew max. Had to then follow cashier back to the shop to straighten it out. Felt like I had been caught shoplifting. |
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Regarding Sleeper
Old Boy probably knows all about the winning £6k bet. He's (foolishly)waiting to pick it up later for whatever reason. ie he may need it for something further down the line but does n't want to risk losing it back if he collects it now. |
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Just re-read the Sleeper post and seen it was a 49's draw bet. Now that is a bet I'm convinced the bookies will use the voiding too late tactic if one ever cops. I've occasionally done a 20p canadian using 5 of my Lottery numbers. Just as the countdown starts to getting your bet through the till leaves you with about 5 seconds to spare. I've often thought what a feckin waste of time that was because if all 5 happen to come up the knuts will only void the bet anyway. "Sorry.Taken after the Off"
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Blackrock
22 May 14 12:27 Regarding sleeper; The manager has been told by his bosses not to inform customer of the sleeper. Thats exactly what he must do then. The manager has bills to pay and food to put on the table. Prob cannot afford to lose the job in this economic climate. Even if they couldnt sack him, they surely would make life his life as difficult as possible. He doesn't have to at all, if I was him I would tell the punter. They could make my life as much hell as possible, but at least I would go to sleep at night with a clear conscience knowing that the company I work for hasn't KNOWINGLY DEFRAUDED one of its customers. |
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KARMA
YING AND YANG INNER PEACE, ETC, ETC |
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Probably the filthiest each way race of the day. Lucky you didn't have the bet with Coral, not only would it been rejected , there would probably now be a warrant out for your arrest!
I bet whoever taught you to gamble is a great punter to have around. |
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When the media are corrupt, there's nothing these companies now think they can't get away with, imo.
If the OP uses social media, I would put this up on there, mentioning @WilliamHill, and asking others to retweet. They can't control social media, and this is the one area they would be worried about, imho... |
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who bets 75ew on a 2/1 shot?
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Probably better looking at the shape of race and understanding the mechanics Briggsy before asking that question , such was mathematics and make up of the race he was effectively getting 4/1 for the win part when measuring risk v profit.
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Agreed...the fact that there messing him around bears that out.
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Each way on a 2/1 shot? Are you Isiris?
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The fact that it was an each way "thieving" bet is irrelevant. The bet was accepted, the shame and pettiness all belongs to the bookie.
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exactly brian!
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Brian is spot on! Absolute vile firm and they will try every trick in the book if they think you have any semblance of knowledge about the game. The treatment of the OP has hit a new low though!
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Can this manager just not tell the old boy about the sleeper but make sure the old boy doesn't let on he told him?
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I remember about 7 years ago. Placed some dog bets with the said company.
When a dog won they would cancel the bet saying they wrongly took the bet as there was a problem of licensing with the track |
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I rang their Shop Customer services today pretending to be a " concerned part time employee " and asked about the policy of sleepers.I said we had a customer who places loads of Tricasts and must have forgot he had a winner for £1200. The lad agreed the customer should be informed but I should check with my area manager first. I told him my manager said dont inform customer and he was shocked to tell the truth. So it mustnt be known across the company so it must be a shop policy I suspect.
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how much money do they make taking late bets in the shop.........they dont tell you that your bet is not on till you go and collect but never tell you when its lost
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i know one one manager got the sack for collecting peoples late bets........after the shop closed he would rumage through the bins to find the slips
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it was a bit of a cheek as the firm were only doing what he was doing..........they wouldnt have gave the money back either
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funny thing that was william hill
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@PennyPincher - If you drop me a line at the following address, I am happy to help you without charge. If you have a bet confirmation and a receipt number for the £25 each way they offered you, I am confident I will get you your money.
betdisputeadvice@gmail.com |
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latest email after threat of legal action, i kid you not:
Hi Siobhan, Thank you for your e-mail, and we apologise for the inconvenience caused. We also apologise for the seemingly unsatisfactory handling of your concern. We regret that you feel the attempts made to answer your query may not have been to the level that you expected from us. We have taken note of your feedback as we would like to provide the best service to our customers at all times. We believe the matter has been explained a couple of times. The bet in question was accepted for WIN only market. Should the bet was accepted as Each Way, the bet still lost as the place terms offered is until 3rd place only. Hence, each-way:3@1/5 Your selection is Moonvoy which based on the official results, placed 4th. It is still to your advantage that the bet was voided and stake is refunded. Also, as confirmed by our Settling team, the bet was rejected by the Traders and not placed and the your were not charged for it as seen from your balance. We hope this clarifies your concern. Kind regards, Grace William Hill Online Customer Services |
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It's gone from being late, to win only to not captured to a different horse, It's just funny now
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Same Saturday I can confirm the horse was not 100/30 but was 10/3.
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Truliy Terrible stuff.
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Take Legal Action ..Take it to your MP...Go to the top or Kate Miller
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Kind regards,
Grace ------ ... - does not appear to have a good grasp of the English language, grammar, and composition. Nor, does she appear to be savvy, when it comes to betting ... ------------- "The bet in question was accepted for WIN only market. Should the bet was accepted as Each Way, the bet still lost as the place terms offered is until 3rd place only. Hence, each-way:3@1/5 Your selection is Moonvoy which based on the official results, placed 4th. It is still to your advantage that the bet was voided and stake is refunded. Also, as confirmed by our Settling team, the bet was rejected by the Traders and not placed and the your were not charged for it as seen from your balance." ------------- I would imagine her being far from short odds to get a job as Mr Farage's secretary. ... |
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they seem to have gone from trying to explain 2+2 = 5 to 2+2 = 367.....
I assume "Grace" is a completely fictional character "employed" by Willie to rile their customers even more. If "Grace" is actually a real person and presumably higher up the food chain than the previous persons who dealt with your complaint, it only goes to prove the old adage "everyone gets promoted to their level of incompetence". Sounds like she got promoted from window cleaner. Probably because she was cleaning the wrong windows of the building next door to Willie's HQ..... |
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Hills have convinced themselves the account was being used by a third party and are taking the mickey Borat style. Surely employees that incompetent cant exist?
Can they?  |
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waffle ten pales off crap these lot the bott line with all these bookmakers if they give out a bet receipt they must honor said bet, this garbled diatribe is pathetic ! clitch in system , and our traders never exepted the bet is becoming more and more common place , its only a matter off time before some poor sod gets done out off a massive bet , the regulators need to change the law . handing out a bet receipt whether it be in text form or paper form ,it has to become a binding contract , morning kelly
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@PennyPincher - My offer to help you receive your winnings is still open to you if you'd like to drop me an email.
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pennypincher - for clarity on this matter i think you should ask Haigh to help....
not sure why you would not unless there is a significant reason to go it alone here |
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I have now emailed Paul. Kerrygold. Honestly just thought it would just get resolved when someone with any common sense looked at it.
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Not sure you should be talking about a high street bookmaker and common sense in one sentence Penny.
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Are you aware that the race your bet was placed in was Infact the grand national which if you check it was nine runner.
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WELL THE GREAT WILLIAM HILL. MY MATE HAS A LITTLE PROBLEM WITH THEM BEEN GOING ON FOR NEARLY A YEAR.
support@willhill.com 11/21/13 to me Subject: William Hill Online Dear Peter, Good day. I am writing in relation to your previous Live Chat conversation with Jane, regarding the current restriction on your account. Please be advised that the Management Team is still doing an investigation on this matter. We promise to contact you via email as soon as the check has been completed. In the mean time, we ask for your patience while the matter is being investigated. Should you have any other queries, please do not hesitate to contact us anytime. We are here to assist you 24/7. Kind regards, Pearl Customer Services William Hill Online [04:08:53 PM] Hi, you’re speaking to Jane A. How may I help you? [04:10:14 PM] peter miles : just lost 265 on stock market now you say 25p is to big what is this all about [04:10:38 PM] Jane A: I'll be more than happy to check that for you, Peter. [04:10:49 PM] peter miles : thanks [04:11:01 PM] Jane A: May I know what specific game you are referring to? [04:11:06 PM] Jane A: You're Welcome. [04:11:39 PM] peter miles : the index 5min and 1 hour markets [04:12:16 PM] Jane A: May I know if you are referring to a Day Trader? [04:13:14 PM] peter miles : yes [04:13:38 PM] Jane A: I will be transferring this to our Day Trader Team. [04:14:01 PM] Jane A: May I have your date of birth, email address and answer to security question-My first car? [04:15:28 PM] peter miles : mini 4-8-1980 jmiles321123@gmail.com [04:16:01 PM] Jane A: Thank you. [04:16:42 PM] Jane A: You will be notified by our Day Trader team regarding on your query via email. [04:17:14 PM] peter miles : great seems its ok to lose but not to win [04:17:52 PM] Jane A: Thank you. [04:18:07 PM] Jane A: I apologised for that, Peter. [04:18:27 PM] peter miles : just not right is it [04:19:00 PM] Jane A: I am sorry to hear that, Peter. [04:19:17 PM] Jane A: Rest assured that our day trader team will contact you via email. [04:20:08 PM] peter miles : well it will be a pleasure to hear what they have to say [04:20:58 PM] Jane A: Is there anything else that I can help you with? [04:22:02 PM] peter miles : anything else,why do you really think you have helped me already [04:22:43 PM] Jane A: Do you have any other concerns? [04:23:16 PM] peter miles : yes what the hell is happening with my account [04:23:48 PM] Jane A: I apologised for that. [04:24:00 PM] peter miles : restricted on everything unless of course i lose [04:24:42 PM] Jane A: I regret to inform you that we do have a specific department on Day Trader. [04:24:49 PM] peter miles : can not bet can not withdraw what do you thik of this [04:25:20 PM] Jane A: Do you mind staying on the line for 5-10 minutes while I check this matter for you? [04:25:44 PM] peter miles : my god someone needs to monitor the way your firm behaves [04:25:48 PM] peter miles : ok [04:25:59 PM] Jane A: Thank you. [04:38:43 PM] Jane A: Thank you for waiting, Peter. I will be forwarding your query to our relevant team. [04:39:13 PM] Jane A: Rest assured that you will be responded via email regarding on your withdrawal. [04:39:35 PM] peter miles : ok understand its not your fault--thanks anyway [04:39:40 PM] Jane A: You're Welcome. [04:39:45 PM] 'peter miles' disconnected ('Concluded by End-user'). [---001:002782:02380---] peter miles 11/30/13 and 9 days later still no response peter miles Mar 4 to support DEAR SIR. I HAVE BEEN TRYING TO WITHDRAW MY MONEY FOR APROX 6 MONTHS NOW. All i ever get is my account is under investigation,well i think you have to agree its a long time for any investigation to take. I would like to be able to withdraw my money,or at the very least have some indication how long this so called investigation will take. Every one i speak to says they can not belive that a firm of william hills reputation,would act in this manner.MOST MURDER INVESTIGATIONS DO NOT TAKE AS LONG. Click here to Reply or Forward |
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AND THE LATEST UPDATE.
support@willhill.com May 21 (6 days ago) to me Subject: HELP Hi Peter, Thank you for your e-mail. Firstly, we would like to apologise for the inconvenience that this may have caused you. Unfortunately, the investigation in your account is not yet done. These investigations are usually done by another Team for the security and safety of the account and it's transactions, that is why it may take longer than expected. Surely, we would notify you immediately once we receive any updates in your account. In the meantime, we kindly ask for your patience. If you have any other concerns you can contact us at any time. You can send us another e-mail at support@willhill.com or via our "Live Chat" link that appears in the "My Account" section when you are logged in, or by using one of the following phone numbers: U.K.: 0800 085 6296 International: 00 800 3551 3551 Best regards, Francis A. Customer Services William Hill Online Well surely you and your team ,can now tell me what is the out come of your 8 mounth investigation into me haveing dared win from your firm. PETER MILES On Thu, Mar 20, 2014 at 7:26 PM, support@willhill.com wrote: > > > > * > [---001:000925:28809---] Click here to Reply or Forward |