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thieving bald bookies.

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Replies: 75
By:
ease
When: 22 Nov 12 13:41
In answer to "who keeps all the uncollected void bets" , Fred keeps them. The staff are NOT able to cash them in, they are sacked instantly if attempting to do so-there is no chance of getting away with it with their every move covered by cameras. The company, however,is doing the very same thing that staff have been sacked for, ie: pocketing unclaimed bets.
  In addition, due to the computerised till system, a cashier/manager is not able to see whether a bet is too late until they actually type the horse's name into the system, which may take 20 or 30 seconds-by then the race can be half over. It is not the fault of the staff- Betfred used to have a flashing red icon on the cashier's screen which would flash to tell cashier bets could no longer be accepted; this was very helpful as the cashier could see that no more bets could be accepted and the customer would be informed the bet couldn't be accepted. This feature was removed!-Draw your own conclusions as to why.
By:
welshrock
When: 22 Nov 12 17:15
Well i've closed my betfred online account and will not return to baldies again like i said it wasn't the first time, not only that the girls are dogs and miserable gum boils compared to billies who are always happy to see you walk out the shop with profit.  As for the fobt's i very rarely play them ever since i put about a ton in them a very long time ago to see a guy next to me take a ton out with £2. (and ive watched other people do this often). ever since, ive believed they are set up to pay the small wager to get them hooked and suck the £20 notes off the addict.  So i only put loose change in if i do (suppose i pi55ed them off asking for change all the time ....lol  only joking)
Anyway to end with a happy ending, i told myself to go in in the first place and put my £2 in to get £60 out i needed to buy my new guitar in the shop up the road.  Laugh
By:
Shanelee1966
When: 22 Nov 12 17:35
Baldfred shop is the only one i`ve ever had repeated trouble, something not quite right.
By:
Shanelee1966
When: 22 Nov 12 17:38
Most regulars never seemed bothered about then taking the p1ss. They looked at me gone out when i was short changed with a winning bet by £2.50
By:
Shanelee1966
When: 22 Nov 12 17:39
The staff as well, clearly never happened before by the bewildered looks i got from both staff members even after i had pointed out the error.
By:
ranader
When: 22 Nov 12 17:43
Absolutely despicable outfit
By:
sooty73
When: 22 Nov 12 17:57
Joke oral today, wrote a slip out for £80 @ 4's (early price prob about 10.30am this) the manager said 'I'll give you 20 at 4's the rest at sp'...pardon I said.. sorry explain how you make trading decision for said company.. and he stood his ground and insisted he was given the authority to make that call without any reference to head office. Speechless. Of course I am not a regular in that shop nor do I spend any time on the fruit machines so I am really not a customer they want.. but still
By:
unitedbiscuits
When: 22 Nov 12 18:03
Good catch.

But if you weren't fishing:
1) Keep your ticket, this is worth £400. Don't use IBAS. Apply to the small claims court - you have at least a 50% chance.
2) If you have cashed your ticket for £5. Contact Betfred and ask them to confirm that your ticket was confirmed a £5 return, because staff have a facility to adjust the return and it is entirely possible that the slip has been adjusted to £400, and the staff have kept the difference. Ask them for your slip number too.
3 If you have to resort to step 2), regardless od BetFred's reply, progress to step 1) anyway.
By:
ease
When: 22 Nov 12 18:06
if the staff seemed fed up it may have something to do with the fact that Betfred pay considerably less than any other bookmaking firm,independents included. Having taken over hundreds of Tote shops(for the four FOTB's in each) they are currently paying original Betfred staff at least £2 an hour less and in some cases up to £5 an hour less than the original Tote staff ( because their Tote contracts are still running)
By:
welshrock
When: 22 Nov 12 18:17
1st of all they took my ticket and 50% chance in small claims is not worth the hassle tbh. Secondly if they did adjust it etc there is no way its going to be 'easy' to find or am sure they will be one step ahead and they could say anything. BUT saying that i might just phone betfred customer services and ask for confirmation that it WAS void due to late placement.  The shop worker did jump in a bit fast with ' are you accusing me of stealing it '  which was nowhere near my thinking process at the time - 'one does protest too much!'  .
By:
swiftynifty
When: 22 Nov 12 18:23
if they take your bet it should stand but simple solution really is get on BEFORE the off.
By:
ranader
When: 22 Nov 12 18:26
You have to laugh at the pompous priks on this thread who never put a bet on late in their lives
By:
swiftynifty
When: 22 Nov 12 18:31
^ stand there staring at the wall for 10 mins then run up when it's off, unless ofcourse you're trying to 'eliminate' unforeseen circumstances at the start.
By:
unitedbiscuits
When: 22 Nov 12 18:50
welshrock - you are right to say that if that the staff had pocketed your winnings, Betfred would not tell you.
The small claims court is less hassle than IBAS, and it makes Betfred reply in a timely fashion, whereas an IBAS case has no time frame, so they can just string you along indefinitely.
By:
Banned_Banks
When: 22 Nov 12 19:55
If the race is off at 3.42 and 20 seconds that is what time the race is off and a bet placed at 3.42 and 21 seconds will be confirmed as one second late..

Homefortea that is not true.

All firms have tolerance times built in. They vary from firm to firm and from race type to race type.
By:
HAMMER88
When: 22 Nov 12 20:34
no they don't, ask anyone at betfred if they do - daily occurrence across the nation this. it is pathetic.
By:
homefortea
When: 22 Nov 12 20:54
banned banks..

Don't step out of your comfort zone.....
By:
Banned_Banks
When: 22 Nov 12 20:55
Don't worry homefortea we won't be covering maths today.
By:
homefortea
When: 22 Nov 12 20:58
We wont be covering the Betting Shop rule that states that bets will be accepted on all races where the card is featured in the Racing Post either !!
By:
Banned_Banks
When: 22 Nov 12 20:59
Is that because you have just made that rule up?
By:
homefortea
When: 22 Nov 12 21:08
Actually no !! Was in a Betting Shop today checking out the maximum payout (£250k as you ask) and glanced at the rules for bet acceptance.

Stated that bets were accepted for British and Irish racing and all similar jurisdictions (a bit vague if you ask me) but crucially said that bets were also accepted FOR ALL CARDS PRINTED IN THE RACING POST (to cover days when there may be a major race from a minor horse racing country I suppose)

No it was not a Ladbrokes but fortunately there is not one anywhere near me.I can hazard a guess that their rules will be similar !! ? !!
By:
ease
When: 22 Nov 12 21:19
Homefortea you are wrong and Banned Banks is right-at Betfred there are tolerances automatically built into the system. Let's say 8 seconds on a 10f race; after the runners leave the stalls, you are allowed 8 seconds grace, so if race is off at 3.42 and 20 seconds, and your bet is on at 3.42 and 27 seconds, the bet will stand. If it is on at 3.42 and 29 seconds,it will be void-and the staff are not able to over ride it.
By:
homefortea
When: 22 Nov 12 21:24
And if the odds-on favourite is left in the stalls.....
By:
ease
When: 22 Nov 12 21:28
If the odds on fav is left in the stalls the same will apply
By:
homefortea
When: 22 Nov 12 21:32
So if a 1/5 shot refuses to race in say the Ascot Gold Cup punters have a guaranteed say 18 seconds to get their bets on....


Why are you complaining about wages as at Betfred no managers are required then as no-one in the shop is actually managing....
By:
Banned_Banks
When: 22 Nov 12 21:33
I'm sensing a pattern here!
By:
ronnie rails
When: 22 Nov 12 21:37
ease

two horse race, one stuck in the stalls how long would it be before you stopped taking bets on the race.
By:
homefortea
When: 22 Nov 12 21:39
Depends on the length of the race Ronnie if it was the Queen Alexander stakes then apparently at Betfraud over 20 seconds because computer says so !!
By:
homefortea
When: 22 Nov 12 21:43
The whole point of the EPOS system was that "managers could manage" and not have to settle bets !!

So they said !!

Now at Betfraud managers are surplus to requirements and should be on minimum wage just like the cashiers.....
By:
ease
When: 22 Nov 12 21:44
what I am saying is that there are set tolerances-these are built into the system and staff do not have discression, so yes, if you were around the counter at the right time when a fav was left in the stalls you could oppose it in that window of a few seconds. If you were quick enough
By:
Banned_Banks
When: 22 Nov 12 21:44
They will leave most races at the default settings. They only change it if something significant has happened before the cut off.

Most jump races are 30 secs but if there is a faller at the first etc then they can reduce the time.
By:
ronnie rails
When: 22 Nov 12 21:47
home for tea

couple of years ago an area manager said to a new manager "you will be okay the only thing you will have to do is open the door, these epos machines will do everything for you"!
By:
ease
When: 22 Nov 12 21:48
...and managers are only just above the minimum wage, except those who have come through the tote takeover, who were on respectable contracts and have yet to be forced off them.
By:
ease
When: 22 Nov 12 21:48
...and managers are only just above the minimum wage, except those who have come through the tote takeover, who were on respectable contracts and have yet to be forced off them.
By:
halcyon days
When: 22 Nov 12 21:54
Hi ronnie, any news on reduced hours/contract ?
By:
ronnie rails
When: 22 Nov 12 22:02
halycon

put a drink in your hand before looking in your inbox mate, let me know what you think.

Regards Ronnie
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