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werthecardinals
19 Jul 18 21:41
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Date Joined: 24 Jan 05
| Topic/replies: 138 | Blogger: werthecardinals's blog
Placed a 600 pound bet on Jason day to win his 3 ball today at 1.9 on betfair ended up in a tie with hao tong li on 71 the other chap was 75. What should I receive back?
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Report detraveller July 20, 2018 12:12 AM BST
I was in a similar situation today. This article explains how dead heats are decided.

https://en-betfair.custhelp.com/app/answers/detail/a_id/403/~/exchange%3A-what-happens-if-there-is-a-dead-heat%3F

If I have understood this correctly, you lose 30 pounds. And get 570 pounds back into your account.
Report werthecardinals July 20, 2018 9:50 AM BST
This was my understanding too. Yet betfair have only refunded me 380 pound and despite my protestations are saying this is correct. I have phoned them and spoke online and they say this is correct they won't explain how. I'm raging I think I've been done out of 190 pound!
Report EUGENE KRABS July 20, 2018 10:00 AM BST
They've settled it as a three way DH so should be easy to resolve.
Report donny osmond July 20, 2018 10:02 AM BST
lose half steak..

get other half steak on at 1.9

300 at 1.9 returns 570

a loss of £30




sometimes you need to ring them more than once to get errors corrected

but they will get there in the end
Report detraveller July 20, 2018 10:27 AM BST
Usually sending a few screenshots to a company's twitter publicly gets things resolved pretty quickly. Don't know how active they are on twitter but something on the lines of 'Today I learnt how to scam someone by settling a 2way DH as a 3way DH. Betfair leading the way and showing me how its done'. With a screenshot of the bet and the customer service's response, it would get any company scrambling for a response. You run the risk of making enemies with someone holding your money though.
Report fish in chips July 20, 2018 11:17 AM BST
No point in being arsey about it though if you can just get in touch and let them know the error. Mistakes happen and they'll be happy to fix it.
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