Golf
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19 Jul 18
22:41
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Date Joined:
24 Jan 05
Placed a 600 pound bet on Jason day to win his 3 ball today at 1.9 on betfair ended up in a tie with hao tong li on 71 the other chap was 75. What should I receive back?
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I was in a similar situation today. This article explains how dead heats are decided.
https://en-betfair.custhelp.com/app/answers/detail/a_id/403/~/exchange%3A-what-happens-if-there-is-a-dead-heat%3F If I have understood this correctly, you lose 30 pounds. And get 570 pounds back into your account. |
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This was my understanding too. Yet betfair have only refunded me 380 pound and despite my protestations are saying this is correct. I have phoned them and spoke online and they say this is correct they won't explain how. I'm raging I think I've been done out of 190 pound!
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They've settled it as a three way DH so should be easy to resolve.
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lose half steak..
get other half steak on at 1.9 300 at 1.9 returns 570 a loss of £30 sometimes you need to ring them more than once to get errors corrected but they will get there in the end |
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Usually sending a few screenshots to a company's twitter publicly gets things resolved pretty quickly. Don't know how active they are on twitter but something on the lines of 'Today I learnt how to scam someone by settling a 2way DH as a 3way DH. Betfair leading the way and showing me how its done'. With a screenshot of the bet and the customer service's response, it would get any company scrambling for a response. You run the risk of making enemies with someone holding your money though.
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No point in being arsey about it though if you can just get in touch and let them know the error. Mistakes happen and they'll be happy to fix it.
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