PC payers

same

phoned betfair.  we will get corrective refund wednesday afternoon.  it will be corrected on the portal next week.

i thought the Union offer had finished  ?

No. The Primera Division offer ended recently. The current Rugby Union PC Exemption offer is due to last until the start of June. The original Rugby Union PC Rebate offer was abandoned months ago.

Please note that there is no Premium Charge on Rugby Union markets until 1st June 2014, and you only have to pay 0.75% on Asian Handicap markets until 24th May 2014.

ah ,OK - thought it finished with the Spanish one

Well spotted.  Will check to see if refund goes through this afternoon.

anyone received a refund yet? i haven't.

Charlatan if you look at what was deducted at midday I think you may find it was correct.  I.e. It should be Less than what is shown on your incorrect portal.  I.e. No refund has I stated earlier, but correct implementation at midday.  Well that's what happened to mine. I think

you're correct. cheers hazel.

It's shocking that this has to be checked by you guys in the first place. What has become of the once mighty fair.

While I didn't have anything to pay this week, one assumes that the portal will, at some point, need to be adjusted to reflect this otherwise future calculations are going to be off?

I'm the same had nothing to pay either way, but my buffer has been (wrongly) eaten into.
Hopefully there will be no issues, because can you imagine trying to sort this out 2 or 3 weeks down the line?

agreed.

i haven't got to the dreaded £250k yet, so having the amount count towards my totals (even with a refund) is no good.

if they extended this offer indefinitely (looks very unlikely) i'd retire at £250k aside from the rugby.

as opposed to retiring from betfair altogether

wonder how many have retired from the game due to the PC

That's what Betfair want surely.

well surely any strategy is moot when you reach the higher PC levels? It would take a huge edge to cope with PC at that level or some kind of PC neutralization techniques, if you know what i mean

surely its a matter of time before purple follow suit as well?

the fact that so many are on here still paying pc speaks volumes as to what types of punters they are. well "punter" would be the wrong term I guess.

What is a shame is that a punter who has, after years of losing, finally gained the knowledge and skill to make the game pay and could potentially win loads, gets hit with high PC & makes it all a waste of time really.

An important issue that no one has mentioned is whether all of these pc free "offers" are acknowledged by the customers who are "accepting" them by default.

As a PC payer I automatically consider all profits and losses to be 60% of what is on my screen.

I was unaware of the offer on union and as such punted in a way that I almost certainly wouldn't have done if I had known the deal.

Bayes - It was in the PC newsletter and, it seems, selected accounts were made aware of it before that too (I was not one of those but learnt about it through this place).

No, in the PC newsletter it said 'we are running a trial'. It didn't specify this applied to all PC payers. It might well have been something trialed for only a few people, like the one where they did a trial with people paying a higher rate of basic commission instead of PC with the difference made up at the end.

I'm pretty sure it did and it said that if you didn't want to be involved you need to opt out.

Latalomne • December 21, 2013 4:07 PM GMT
John - Per yesterday's PC newsletter:

As you will no doubt be aware already we have launched a trial to see if by removing Premium Charge from all Primera Division and Rugby Union markets would we see an increase in activity. This is on a trial basis and should it prove successful we will look to extend it and potentially open it up to other sports.

The trial runs until 1st February 2014 for Primera Division and 1st June 2014 for Rugby Union. Winnings, losses, commission paid and generated will be removed entirely from your Premium Charge calculation and never appear on your Premium Charge statement.

If you wish to opt out of this trial please contact your Account Manager.

Yeah it doesn't specify it's for all PC payers, just that they are running a trial on all markets, although you could argue it's implied.

Also, the newsletter was sent well after the trial was already in full swing, and it was the first I had heard of it from official channels.

I wonder if we will ever get a second premium account newsletter.  quite often these things disappear after the initial bout of enthusiasm.  for as far as i can see pc payers are generally less informed than others about offers and initiatives.  especially those without an account manager.  lets hope the newsletter hasn't died a death, or perhaps it has and I haven't been told. .

What annoys me is that the trial dosent include Australian wallet rugby

I've already had 2 hazel. The one with the PC trial was the second one. It is a good idea in fairness.

I never received a newsletter?

Are you sure about that Ratkin?  I know it "the offer" didn't apply to Australian/NZ customers, but I was pretty sure that was where the restriction ended?

TheInvestor2 16 Feb 14 01:54 
I've already had 2 hazel. The one with the PC trial was the second one. It is a good idea in fairness.


have you worked out your cost per newsletter yet investor?

Will find out for sure this week when begin trading the super 14

I played on Saturday's two matches so it'll be clear tomorrow.

Pretty sure aussie wallet events are pc free, it's the aus/nz customers that don't get the offer

Portal still to be updated for me.  Hopefully this means they're sorting out last week's mess.

Still no update.

There's a shocker - it's actually correct now

Mine too, and there's confirmation that Aussie Wallet rugby union is PC exempt for non-Aus/NZ citizens.

mine seems to be wrong again this week. can't work out how they've cocked it up. my pl/ is within £1.50 of being out by the profit i made on the six nations grand slam market though.

Just checked mine Charlatan and all seems correct.

cheers. mine is definitely wrong and they've taken the wrong amount from my account now and not answered my email. which is the best method for getting this fixed promptly?

Because i regisetered in NZ i have to pay Premium charge on aus wallet games yet a british customer dosent.
       How in any way is that fair?.

I've been told that they answer questions to their twitter feed promptly Charlatan but haven't tried it myself.

@BetfairHelpdesk

Because i regisetered in NZ i have to pay Premium charge on aus wallet games yet a british customer dosent.
       How in any way is that fair?.

You get to hoover our slow pictures, How in any way is that fair?

cheers gin. i've thus far getting a twitter account and expanding the scope for my inane commentary! i tried the online chat and then said that while it was above their pay grade they would send an email to chase the helpdesk up. whether that helps or not i have no idea.

anyway i got a refund. the explanation is that they had failed to take account of bets on the grand slam market having been partially settled in earlier weeks (and almost all my profit had come from laying wales). now i have to wait a few days before i see whether they've fixed my overall figures properly....

thus far *avoided*

Why haven't the nobs updated the pc portal this week. How am I supposed to know where I stand.

Maybe we would be charged if we want an early update.

You'll know when they've dipped their dirty fingers around about lunchtime tomorrow.

Still not updated, nice "premium experience" we are getting here.

There is a message in Announcements / Service, problems with data but they are still hopeful of taking payments by the end of the day.

It hasnt been updated for me as well.

The irony is that they are apologising for the delay in stealing our hard earned!

The word "hopeful" is a strong one...

About the same as the local scum going into the corner shop with a shot gun after his hard earned cash.

Not only would I have never found that message if not for this forum, but it's horribly worded. Of course they're hopeful of taking some cash as soon as possible.

now i have to wait a few days before i see whether they've fixed my overall figures properly....

which they haven't. if they could predict their incompetence as well as we can.....

Doesn't look good for an extended trial, all this extra grief they're giving themselves

On the offchance someone can be bothered to follow it up or the right person happens to read it, it would be really easy to split the portal into lifetime chargable winnings and lifetime non-chargable winnings and that would make it so much easier to get it right for them :P

also they've made the same error this week and premium charged me on the £2 i made on the triple crown market..............

Isn't this week's wrong AGAIN?

Nobody else affected by this?  Rugby union profits definitely included in my weekly P/L calculation....

Just checked mine Lat and you're right. My RU profits are included in this weeks calculations. Its only a small amount but I will try to call them a bit later.

this week's is wrong again. my gross p/l contains the commission paid on my rugby union winnings, but not the remainder of the winnings. that's 3 weeks out of 4 they've got mine wrong :D

or maybe 3 of 5

I spoke to my account manager this morning - he said he hadn't heard of any problems this week but will look into it.

Did you guys call as well?

I'm told the adjustments were done late so that the statement is wrong but the amount taken is correct.  Numbers on the statement should be correct for next week.

I didn't have any PC to pay this week so couldn't check the amount taken (as there wasn't any!)

Me either! 

i just looked and realised the amount taken is correct. the difference was only 80p or thereabouts! aren't we doing well :D

but the statement has been wrong 4 out of 5 weeks!

Portal figures all appear correctly this week - although no rugby bets to mess them around!

I concur, though I did have rugby bets to mess them around!

Did anyone get an email to remind them that the PC exempt period for Rugby Union has now finished (since 1st June)?

I spent a fair while this morning trying to work out why the figures in the PC portal were different to what I thought they should be.

It turned out that I had included Englands matches in New Zealand as being PC exempt - I had forgotten about the PC trial finishing.

It may be that a reminder was sent out and I didn't get one as for some reason I hadn't received the original email about the trial beginning.

In a word, NO!

Nope...no reminder here either. Poor from Betfair as I'd like to see it extended.  Would like to hear some feedback on how it went.

To be fair, Betfair did originally say that the trial was until 1st June but you would think a quick email to say it had finished would be sent.

There are probably a few people like me who had forgotten and may continue betting on the rugby assuming it was PC free.

Maybe I will start a new thread just to warn people.

DO ANY OF YOU P C PAYERS KNOW HOW TO CHANGE A FUSE ON A PLUG.OR ARE YOU TOO BUSY TAKING MONEY OFF MUGS LIKE ME TO

DO ANY OF YOU P C PAYERS KNOW HOW TO CHANGE A FUSE ON A PLUG.OR ARE YOU TOO BUSY TAKING MONEY OFF MUGS LIKE ME TO