Turned into a joke outfit.  What loser wants to work for Betfair these days?

how often does this happen on Saturdays?

can't these bunch of ****g ****s do anything right

Funnily enough, mine didn't update with the Rory lay that I was processing. The usual hoovering that most of us have no access to obviously still in place.

Took them 13 minutes to suspend JC, I think that dream is long gone.

LOL DStyle

Friends Re-united DStyle? Google+ is the new buzzword doncha know. Their "Web 2.0 Integration Medium Consultant" will be pushing for £3 million and half their IT staff to integrate with that ****ing flavour of the month.

At least I won the Rory race. not that there should be a race.

It's showing that pennies of my lay were matched at 15:44 & the rest at 14:46. That's 2 minutes after I had the error message. So some **** was able to get through when no-one else could.

15:46 obviously

They didn't cancel all bets like they promised either. I cleared out Rory's price there.

If you can't beat 'em join 'em I guess, it's clear the pledge isn't worth the pixels it was written with.

I'd HOPE that over the course of time, downtime evens itself out for and against you.

In this case it hasn't worked out for me. Bumclouds.

It can't even itself out Mike. You only get matched if it goes against you

Mmm, I guess so. In shorter markets it may be beneficial. For instance, say it goes down on tennis and the player you were backing went a set and a break up in the meantime, where you would have normally gotten off after the initial break for the set.

In that sense, it's fortunate. But I know what you mean.

My succesful lays in the 4.10 Curragh have just been payed out, place and win market

Ahh, a bet half matched kind of guy. I don't believe in optimism, it only exists to make the inevitable disaster more painful .

What gets me w/ this one is that they took bets for which they put up an error message, 'please press refresh on your bet manager'. Then when it became apparent that they had taken a bet (wh/ I had repeated three times thinking the problem was at my end), they didn't take the bet back, despite putting up just the same error message.

Then they suspended the market altogether.

I was completely in the dark as to how much I had on and was unable to trade out.

The mistake is of a different magnitude to suspending a market and not allowing traders to trade. Their actual messaging about bets was misleading.

I hope that they will be able to void affected markets if punters request it.

Lori, they are never going to be able to suspend at a punctual point in time.

W/ people accessing the site through various interfaces and through diff. internet nodes, it will always be the case that some people will have access to the markets while others' access is blocked.

The solution is for bf to take on the risk of their technology failures. This will inevitably mean refunding losing customers if their bets were taken at a time when the site was in an intermediate state between being down and being partially down.

I wonder whether they will do so in the case.

Their customer commitment pledge sh*t thing is nothing more than words.

Like the rubbish they spout at the Q&A, in emails and in forum announcements it's cleverly chosen words designed to shut us up with no substance behind them whatsoever.

Customer service to them means answering the phone in 3 rings and calling you by your name. Customer service to me means listening to what your customer wants and then doing it, not listening to what the customer wants and then nodding your head and saying 'Oooh yes, we agree, we'll sort that out right away' and then continuing as you were.

I have a long list of empty promises made by Betfair. Many things that were 'just around the corner' but have never materialised.

I've already withdrawn most of my balance. Won't be much longer before I make that 100% and f*ck off completely because I'm sick of talking to a brick wall.

i wonder what will happen with their sportsbook when the exchange is down?