Betfair fails to turn Europa League game in play, big part of bank gone. No explanation.

Also, did you contact them immediately (when the match started)?

Yes, I contacted them while 1st half was being played. I could see the game was in play in 365.
A month profit's gone in just one betfair error.
Customer is not important.

If you have been trading with Betfair since 2007, you must have a back up plan for situations like this?Situations like this happen every week it is easy to have some options open and ready just in case.Other exchanges and B365 normally have IP.You must have options if computer, services or Betfair fail you surely?

stu, like I said, I contacted them during 1st half.
The representative was not very helpful or interested, just "all bets stand".
I don't know what else to do.

frinton, you are right.
365 limited me to cents long ago, can't play there anymore.
Quak didn't offer this game.
I was fecked, and I knew it.

Since PP took over many of the later games have minimum cover. I normally check with several sources who should have the games IP and then place most bets when the games go in play ( I tend to play goals and not match results)It can be most frustrating with correct scores especially with 0-0. I also find that when there is a problem you nearly always are on the wrong side of the result. Over the years I can only have had a few go my way.

Suspends have nothing to do with betfair. They use a third party. If the company can't cover the game then it will be fully suspended leaving you either your pants around your ankles. It's in the tc's pretty simple really. Easy come easy go. You pays ya money

lurka,

No, it was suspended on the exchange and sportsbook.
365 had it in play no problem.

You should factor in things like this in your staking. You could lose your internet connection, have a power cut, anything could happen.

How long into the game did you complain? Also, IMO would have been a hard game to trade in/out of. Feel for you all the same.

If it was a big stake seems an odd choice for trading inplay, as there must have been pennies for a game like that?

JC,

Debrecen v La Fiorita : Over/Under 4.5 Goals    Showing 1 - 2 of 2 Selections
Selection    Odds    Stake($)    Bid type    Placed    Profit/loss($)
Over 4.5 Goals    *    1.90    526.00    Back         -526.00
Over 4.5 Goals    *    1.84    543.28    Lay         543.28
*Average odds: On  Off    Back subtotal:    -526.00
Lay subtotal:    543.28
Market subtotal:    17.28

Alien,

20 min 1st half.

stu,

Only 28K traded. Stabaek was drifting and I was closing my position before de game started. Plan was to leave a smaller liability on Stabaek in play, but about a minute before kick off Betfair suspended.

Coachbuster,

Yes, horrible situation indeed. Lesson learnt. Stick to the bigger games. In this case, Quack did not have the game on offer.
Thanks a good luck to you too.

Alien, It wouldn't matter if it was early or late, all bets stand regardless, no matter if they can or can not offer the product they advertise.
Thank you and good luck!

a months profit....it could have been far far worse

But if you were a straightforward punter who bet on the winner and then found that the bet was voided because some guy who thinks he is entitled to make a profit by trading had objected you wouldn't be very happy either.

...which Betfair is responsible for. Time to take the blame and get a backup system. We pay Betfair a commission for a service. If it's not provided, they are the ones who need to pay. The customers shouldn't be penalized for Betfair's mistakes.

Coachbuster,

As stated in my opening post: They didn't even unsuspend the markets at half time, it was just plain suspended.


Gone_Rogue,

Asked for the bets to be voided. It was BETFAIR'S ERROR for not providing the product they advertise. They said NO. Some sort of compensation? A free bet? They said NO, and basically feck off.

Senyatta,

Surely you can have a bet, just don't try to trade pre match or in play if it is not a major game. In this case it was a Europa League game, we are not talking an obscure Singapore 3rd division game, FFS.

salmon and therhino,

I disagree. If I sell you a computer, you go home very happy, you turn it on and it doesn't work, motherboard is broken. You come to my shop asking for a replacement. I will tell you NO, I just sell computers, internal parts are 3rd party responsibility, feck off.
This is pretty much the same, betfair offers a game as "going in play", then suddenly it is not in play anymore and your money is in the air. If it was FAIR, they should void all bets on a market that changes the conditions of the original offer. Normal business ethics.
You want a straighforward bet?? Do it in the sportsbook or do it with Pinn and get better odds than the exchange (after commission).
We all pay a high commission to betfair in order to use their site, then we should be provided with the service they sell. Should they change they service, then give your customers their money back.

happened me before on a boxing match. luckily i hadn't used the sportsbook before so got out of it as they had it live. could have been a decent loss though. needless to say i was restricted to less than peanuts after that

it wasn't a mickey mouse fight either and was advertised as going in play. would never have touched the bet if they said it wouldn't be going in running. but i guess betfair don't care as long as they keep racking up the commission.