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Earlier on the site of a high st bookie, I'd placed a £1 bet on a 1000/1 shot which won and withdrew the winnings in cash in their shop. I had a bit left in the account, was dabbling around later on and before I know it, they'd taken what was left in the account (50ish) with a note saying "recovery from incorrect odds settlement of 1000/1". Having spoken to someone on their live chat service, he said it was in their rules to do this and I owed them £947. After quite a long, drawn-out argument he said it'll be passed to IBAS and if I don't give them their money back then it'll be pursued through the courts.
My argument is this:
Odds of 1000/1 were offered on their website, I accepted those odds. If these are not the right odds, it is THEIR mistake.
Shortly after the conclusion of the event, I was paid £1,001 by them. THEY paid me the correct amount for the odds selected.
I later withdrew the funds in shop, a service THEY offer to all online account holders and was given £1,000 in cash by the member of staff. I am entitled to do this, as are all customers.
The bookmaker is trying to hold me responsible for a line of "mistakes" leading to this problem. They claim that in their T+C's that they may adjust your account accordingly if a bet is settled incorrectly which they did later on, after I'd withdrawn the money.
The problem here is: I have the £1,000 at my disposal now. It isn't my fault that they've paid out "incorrectly", as far as I'm concerned they have paid me the correct amount. If they believe the odds were not a true reflection of the market, then how do they intend on proving what the correct odds should have been at the time, if the odds displayed were indeed 1000/1? How is any punter meant to know what they actually are meant to be? If this is the case, bookies could just cancel any winning bet they pleased claiming that line.
According to them, I owe them just under £950 and will be contacting me about this. What should I be expecting here? Even if it was ruled in their favour, be it through IBAS or the courts, do they have the right to demand payment in full? Can I go and spend this as I please and tell them to sod orf? Sensible suggestions/experiences are muchly welcomed.
My argument is this:
Odds of 1000/1 were offered on their website, I accepted those odds. If these are not the right odds, it is THEIR mistake.
Shortly after the conclusion of the event, I was paid £1,001 by them. THEY paid me the correct amount for the odds selected.
I later withdrew the funds in shop, a service THEY offer to all online account holders and was given £1,000 in cash by the member of staff. I am entitled to do this, as are all customers.
The bookmaker is trying to hold me responsible for a line of "mistakes" leading to this problem. They claim that in their T+C's that they may adjust your account accordingly if a bet is settled incorrectly which they did later on, after I'd withdrawn the money.
The problem here is: I have the £1,000 at my disposal now. It isn't my fault that they've paid out "incorrectly", as far as I'm concerned they have paid me the correct amount. If they believe the odds were not a true reflection of the market, then how do they intend on proving what the correct odds should have been at the time, if the odds displayed were indeed 1000/1? How is any punter meant to know what they actually are meant to be? If this is the case, bookies could just cancel any winning bet they pleased claiming that line.
According to them, I owe them just under £950 and will be contacting me about this. What should I be expecting here? Even if it was ruled in their favour, be it through IBAS or the courts, do they have the right to demand payment in full? Can I go and spend this as I please and tell them to sod orf? Sensible suggestions/experiences are muchly welcomed.
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What 1000/1 did you back??
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just send them a copy of your T&Cs which state
It is in the interests of the bookmaker to check payments when they are made are correct as overpayments can not be returned at a later date |
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Just ignore them I would, but put the cash in the bank just in case.
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I can't see them taking you to court over 900 quid
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Just don't spend the cash like a gom. Leave it somewhere safe and if this goes against you you're not out of pocket, if it goes in your favor you have a spare grand to spend as you please
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Why didnt you flag the incorrect odds up on here so we could all get on?
 seriously though,fu ck em.....they wont chase you for it |
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yeah couldnt see them doing that aswell.i would just ignore them
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dont pay them anything back its there mistake and just laf at them when they say there gunna take you to court just say see you in court it will cost em more than a grand
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It might cost them more than a grand, but if they take you to court and win then you will probably have to pay their costs too. Whether you like it or not, the overpayment was a mistake and they will chase you for the money.
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My thoughts concur with the above 5 posts. It's staying somewhere safe for now but how can they prove that the odds were incorrect? Is there a timeframe in which they have to resolve this?
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Are they just saying they want it all back or are they offering to pay you at the 'correct' odds?
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They presumably offered the odds in good faith.
They verified the odds once when they paid into your account. They verified the odds a second time when they paid out at the shop. Report them for stealing your £50. |
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At no point did they offer to pay me at the "adjusted" odds, Biscuit.
CJ - my thoughts exactly. There are many opportunities they had to rectify their so-called mistake but failed to do so. It took them over 4 hours to flag this up. |
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Also, what would they have done had I then placed the £1000 on a 5/1 shot and it won? Take their £1000 back and void the bet, no doubt..
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can you post up their terms and conditions?
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I've had bets on here reversed the next day, but there could be a time limit somewhere in the T&Cs for the bookie. Let them take it to IBAS, keep the money safe and see what happens. Worst case you get some interest on the money, best you keep it all.
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T&Cs are not worth the paper they are written on
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make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is:
(i) materially different from those available in the general market at the time the bet was made; or (ii) clearly incorrect given the chance of the event occurring at the time the bet was made then will pay winnings at the correct price. has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect (see Errors above) a bet is late (see Late Bets above) or where we enter a result of an event incorrectly. Now, the final paragraph states they are allowed to adjust the account accordingly, however I have the money in cash. By this time, it was too late for them to adjust the account because of their "mistakes". They have neither offered to settle at the correct odds, nor could they provide me with any proof that the odds were "incorrect" at the time. |
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Dont know the full legal side of it but i do know of cases where the bookies have won these types of cases, Their argument will be you bet on this knowing full well it was not the true odds ( not saying you did know this or didnt have a right to ) they will use your betting history to back up their case on this. But with some recent bad press and pressure from mps on bookies they dont have everything their own way. They will also have a strong case as they will compare odds at the time of the event with other bookmakers justifying it was a complete error. They have also informed you in a reasonable amount of time about the matter.
But if it was me i would be keeping the money  |
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Suppose a lot depends on wether you could argue the odds offered seemed genuine.....without knowing what the bet was we cant say but i really cannot see them chasing you for it
but im no legal expert |
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Seems like they're covered to me. It says they have the right to recover from you any amount overpaid and that's not dependent on it being in your account which would obviously be their first port of call. They should however be offering you what they believe to be the correct price (this you can argue with them over and probably come to some agreement). Without knowing the event if you do believe it was the price quoted (or not a million miles away) then let them take it to IBAS.
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Levskie - it was a brand new account and I'd placed no more than 40 bets in the last 3 days.
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Not sure which bookie this was but I presume a payout at those odds would be flagged internally and need to be authorised for it to be paid out?
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At the very least they should have offered to pay you at whatever their 'correct' odds were. Because they didn't even do this, i'd say f*ck them.
Really cannot see them pursuing you through the courts for 950 quid because of how it was paid. If it'd been done online they could argue it. However i notice you said this: "I later withdrew the funds in shop, a service THEY offer to all online account holders and was given £1,000 in cash by the member of staff" All you would have to argue is that when you went into the shop, you asked the staff member to check and double check, they did this and they assured you it was correct and then gave you your money. End of argument. |
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They can also include or request you provide your betting history with other bookmakers ( thats if it went to court )
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Biscuit makes a good point below me, that is one thing in your favor they have paid you out IN A SHOP
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mmm - interesting one this, as you actually have the money.
if it was me I'd say I'd already spent it, and that if they take me to court for it I'd contest it and publicise the fact as widely as possible. then see what they say. |
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The chances of them taking you to court are close to zero. The chances of them winning are absolutely nil. As the chap above states, they had three chances to check that the odds and payment were correct before you got your hands on their cash. No way in the world will they want to expose their own cluelessness in open court.
Their oxygen is publicity, which is why tomorrow you will hear of this huge bet being struck in one of their shops, and that guy who won a small fortune on a cheap football acca. You have the money, no way will you ever have to give it back. Finally, well done on working them over. Always nice to see. |
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legally they have nothing as the bet is settled. b365 paid me £3600 once instead of £360. Withdrew the money 3 days later they mailed me saying we have made a mistake however as a gesture let me keep it then apologized for any inconvenience lol
i did check though & legally they couldn't force me to as the bet was settled |
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I remember a similar thing on P - Power when newcastle played i think it was brighton in the cup last season i believe it was, and it went to extra time and a newcastle win was some crazy odds, alot of people got on it and of the people i knew nobody paid anything back.
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You'd think so wouldn't you CJ. I know of someone once beating the countdown clock on cricket matches and making a nice 4 figures from it but all they did was suspend his account when they realised he was backing events 1 second before they happened, but did pay out
I'd have thought that for 4 figures someone would go "lets check this just to make sure everything is in order".. |
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as a gesture let me keep it then apologized for any inconvenience
----------- that's the kind of inconvenience I could do with |
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i should have kept the email was hilarious
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Without saying what the bet selection was and how wrong the odds were, it's hard to gauge all this imo.
Only my opinion and i probably in the minority on this, but if it was me and i knew the odds were massively wrong, i wouldn't be backing it cos i'd have no luck for it in the long run. |
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It is odd they are taking this course of action over £950 like somebody said publicity is key to them, which is why i suspect PP never chased ( as far as i know ) anybody for the newcastle game as it made the news and they ended up looking good
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Also be interesting to know what they say they would have done if you have put £1000 on at these odds and it lost
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I'm thinking I should give this 4 weeks to run its course. That's sufficient time in my eyes. ^ I'm almost certain what the outcome there would be
In fact, I raised a dispute with them only yesterday about this. I tried to back something at 6/5, as the bet was being placed (in play, had a 10 second timer) it changed to 11/10. I said that their rules state that should a price shorten while the timer is counting down then it will be rejected. Should the odds lengthen, the bet will be placed at the new odds. That was £20. I didn't get my money back. Same bookmaker too. |
