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23 Jan 11
17:38
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Date Joined:
06 Jun 05
Bloody joke. Deposited to an account last used 2 years ago with new card. The event that wasn't starting for 25 mns was suspended so I looked to with withdraw my deposit and they hit you with wanting either your birth cert, driving licence or passport.
****ing odious **** ans inefficient customer service reps.
****ing odious **** ans inefficient customer service reps.
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Replies: 75
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All firms are required by law to do age verifications.
stop moaning. |
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what actually is the issue here?
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Hills are probably the most respectable bookmakers in the game online.
Send the stuff in - they will pay you no problem and will answer e-mails, phone calls etc.... with no problem. They also will stand errors they make and not try and welch out on bets like most firms. Far, far worse firms about now. |
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I had the account 3 yrs ago. I lodege 200 to have a bet. they suspend the market before placing the bet and now I have to jump through hoops to get my money back. That would be the issue
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Although i have not worked for hills (but others in the same buisness) i must commend them on thier customer service.
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Dude... send the documents... I have been using hills since 8 months before moving to betfair and as barrabrava stated they are a far better bookie than other firms and secondly they will not cheat you
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"All firms are required by law to do age verifications.
stop moaning" So why is it that a) all firms don't do it, b) the ones who do only do it on some occasions and at inconvenient times c) companies only feel the need to do it when you withdraw as opposed to deposit |
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Hills are just very professional pal and very compliant with GC etc....
Not much wrong with it - if you want an honest, fair bet with an honest, fair bookie they are the ones to use. Send your stuff in - you will have the dough by Wednesday. |
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I agree with that turtleshead but Credit Card betting should be made illegal anyway by the British Government - ****ing joke you are able to do it in my view.
Also withdrawing cash on a Credit Card should be banned. |
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Net deposits should be met on all cards.
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I going to ask them to give it to a charity in my name rather than send them my passport details if they don't comply with my request to have it returned to my card. I won't be using them again anyway. It was 3 yrs since I last used them as do 95% on here
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Give it me if you want, you must be loaded.
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I do a lot on here up and down like a lot of people. Best month up 11k worst month down 9k. Try to make a grand a weekend and usually make 25k a year
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ignoring the fact that they may have only asked because you're wanting to withdraw, why don't you want to send personal details?
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Obviously I'm not full time on here. I probably spend more time here than the 40 I spend working
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You resgisterd a card, most likely Visa Electron which is available to under 18's which automatically flags you for a age check. HTH.
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I use this account once in a blue moon. I intend on closing it so don't wish to send personal info to a company that I have no intention of dealing with again even if they occasionally go best price on oddschecker. I appreciate the details would be safe but i don't want to do it allied to the hassle of faxing, scanning etc. (I am aware of the irony that I have spent more time complaining about it than it would take me to comply)
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I must admit I think every firm should require all of this stuff by law before you make a deposit.
Be a fair easier world if it was like that. Think the Coalition are on about something like it if firms want to offer bets to UK customers. |
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I can't see them agreeing to that, tbh. Very few people would bet if that was the case!
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On unders here, because the last time Xabi Alonso was missing at home for Real they struggled to break down Sevilla and only won 1-0.
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Wrong thread haha
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Just make things very straight forward wouldn't it.
I can see this lads problem and view: All fine to deposit and punt your money off with no questions, as soon as you want money back they want this and that etc... It can takes months with some firms, try BWIN - took me 6 weeks to get £200 back and I had total deposits of £600. |
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They still send the usual rubbish Sent them this.
Listen you may think I'm being difficult but I have been gambling for 21 years and the only time i have had to provide this information was for betfair KYC and I did that in person at an information night to avoid faxing, emailing etc As I have pointed out I don't want to be victim of identity theft and will not provide this information so you can donate the money to a charity that is associated with the eyes/blindness and close my account. Thanks for the hassle You might also send me on the receipt from the charity |
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I can't see them agreeing to that, tbh. Very few people would bet if that was the case!
Almost certain to be introduced. Who do you think has to agree to it anyway? Their only option will be to comply or not offer services to UK customers ie no adverts, not on oddschecker, nothing in RP , no sponsorship etc etc. |
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Can you not get a quick cash voucher and go in a shop tomorrow and the cash pal?
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Once they put a withdrawal block for AV check it applys across all channels.
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Banks, come off it, can you seriously imagine thousands of people ringing up to open a new account on the day of the grand national / cup final etc, and being told they can't unless they can supply proof of bank statement, utility bill, passport, driving licence etc, which will be at a weekend so they probably won't have access to a fax machine, scanner etc.
No way! |
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Correct TH.
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you can go intoo any hills shop and show your id there no problems a quick call from the staff and its sorted
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Well you are correct th.
Does everyone who wins on the National after opening a new account for it have to send this stuff in though to get the winnings? Remember most folk put about 10 e/w bets on so most must get some sort of return. |
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turtleshead it will happen for sure.
Read the governements remote review consultation and you will see their intentions. http://www.culture.gov.uk/images/consultations/remotegambling_consultation.pdf The government have repeatedly confirmed that they will be taking steps to bring overseas betting operators such as WH into the fold. The fact that WH comply with UK legislation already is their choice and not one that they are required to do. Your scenario is not correct anyway for 2 reasons. Firstly the requirement for age verification is not at the time of opening the account as the OPs case shows. Secondly most people pass age verification automatically due to their bank details etc. |
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Banks, I can just imagine the betting shop staff having to explain to a queue of 50 people on grand national day that they have to supply all those docs before putting on their £1.50 ew, nah, don't think so somehow
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Totally missed the point ain't you th.
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Banks, I can just imagine the betting shop staff having to explain to a queue of 50 people on grand national day that they have to supply all those docs before putting on their £1.50 ew, nah, don't think so somehow
TH as barrabrava says you have completely missed the point. We are talking about remote betting not high street shops. |
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turtlehead the forum clown totally missing the point
has this ever happened before!!! |
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So you seriously think that the government are going to introduce big gambling restrictions for foreign companies or those based abroad, due to security reasons, but yet these measures which are deemed to be so essential (presumbably to deter money laundering, fraud, crime, etc) do not need to apply to high street shops where anyone can walk in, and place a big bet in cash with no questions asked
How does that work, exactly? |
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You cannot do that anymore pal - all Bookmakers are meant to report any cash they think is moody, like Banks.
I know this ain't always going to happen but they are meant to. Been a few cases where Hills staff have had to give evidence of money laundering from heavy Criminals. |
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Aha, madlung, has daddy bought you a calculator yet?
£336 winnings minus commission = how much? (helpful clue - it isn't £636 ) |
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