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Geterbrewed are usually good for response so I'm surprised they didn't reply. I'm on a Facebook Grainfather group: https://www.facebook.com/groups/grainfather/ simply because one day I'll own one. Have a read around before your first brew as there's a few niggles people have (nothing to put you off, just observations to improve.) I will get one but it's not top of my list. If you haven't already keep an eye out on Gumtree for a larder fridge. I picked one up for £25 but if you want to do lagers you'll need one as lagers need cooler temperatures.
I've now 100 or so pints brewing or just ready to drink 


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