Broadband keeps dropping out for about five minutes on ethernet connection?

id look what the download speed is when connected,

if it's very low its probably a bt engineer job..check below

http://www.speedtest.net/

obviously worth trying the above post first

I had a similar problem, im with bt and went on their website which tested the line and said it was faulty, they raised a job and fixed in a couple of weeks.

Is it really that interesting .. feel you could make that on webcams but just the same lost connection would be Key .. ethernet's so old school .. you need to go Wireless

i suffered similar for 6 months a few years back, was getting like
0.24 meg which i think is the lowest starting point for broadband when it re-connects.

was a faulty plug/wire coming from outside, bt engineer fixed & touch  wood been
100% fine since

yes id guess not many people have ethernet now days

Mo Wires ... Mo Problems

Has anyone tried powerline ethernet adaptors? You plug your router via ethernet into a plug, the have other plugs in the house and share the ethernet via the mains. The point of ethernet over wireless is better security and higher speed.

http://www.ebay.co.uk/itm/TP-Link-TL-PA4010-AV500-Nano-Powerline-Ethernet-Ga...

Thanks everyone for the advice

I have tried what you said and I hope it does not happen again.  If it does I will have to contact BT, but they are the most appalling company to deal with and I know that intermittent faults are one of the hardest faults to correct.

Funnily enough I decided mainly on ethernet so it would be more stable!  It only has to drop out for minutes for you to lose an important hand at poker.  I also do not like the reports about wifi damaging your health.

annie - since BT upgraded my b/band box - [ethernet connected] never stays on


4 drops this week so far  - not had a full week of no drops -


3 new boxes - and cables - and box moved to entry of the house point etc etc


still no better ...


cant be arséd to phone anymore ..

as a point of note that may help you - [didnt me]


but the box has two frequencies  - 2.4 GHz and 5GHz


you could try running off the other one to see if that makes a difference -



google how to do so ..

I am on bt and they are awful. 

My block of flats is only just over two years old and I have had my flat from the beginning.  So bt had to send an engineer to put it on as there had not been a connection in my flat, although all the points and sockets were there. You would think that with a new block of flats and a new connection that I would have no problems at all

Thanks, Delta, I will google it

Some of the BT routers had a fault, kept dropping the connection is it the home hub 5

annie - 'they say'  - that the 2.5 can get interference from neighbours etc -


the 5.0 is meant to be more stable!

Annie just cancel & get Sky Wifi

I'm in a block & when check connections most are on BT (all medium strength) & Talk Talk (also BT rubbish)

I've 18 tabled for years on end & only ever remember 2 drop outs(though not playing as much now) also great for video etc.

I use all day every day & never a lost connection

I don't promote sky (tv is a rip off but they do sweet deals for new customers) but their Wifi is excellent , do agree it's not healthy  , personally think it's by design to move us into another level of consciousness , but that's a far too complex subject for chit chat

Jayco, I think it is the home hub 4 as it is just the ordinary broadband not the fast one.

Delta, one interesting thing is that when the engineer came I queried him about why I could not get 'public' bt easily here.  He said it was because that in new flats the insulation was much greater and they lined the walls so that wifi did not easily transmit.  Or words to that effect as I am a tech baby.

Moonbeam, I remember when I was living with a friend years ago and he had sky and I only remember the odd disconnection but that was just an area fault I think, not like now.  I also had virgin before that and used to play poker without this hassle. It did have the odd problem but again it was usually an area fault. 

Funnily enough I wish it was an total disconnection rather than going off for a few minutes and then coming back on again.  It would cost me less money and save my sanity

could e a few reasons.

poor wiring in your home.
bt upgrading their network along the line and having to turn something off locally.
interferance (could be linked to poor wiring)

doubt its a wifi problem if the light changed...usually means your pppoe or other method conenction has an issue.
moonbeam...what if your pc/laptop has a 1 gig thernet card and only has N wifi?
that will be max 72mbs ...now if your conenction us 300 download and 300 upload.............

also wifi is open to interference especially is crowded areas..ie a block.

Ethernet can get interference but not with decent cables.
they can stop interference.

Annie you dont need to contact BT, just go on their website and test your broadband/line, if you do need to contact BT use the livechat on the website.

Do you have anything else plugged in? Firstly unplug any phone extensions etc. Maybe even the phone. Any wires from your socket can add noise or interference, I know someone that had awful ADSL, they unplugged the wire running to a phone in another part of the house, and got instantly stable good ADSL. Even a crap splitter dongle can make things worse. Then restart the router so it re-connects seeing the new electrics. Does that improve things? Does your computer report a problem on the network icon in the system tray? If it's windows and it's the connection to the router it'll show a nasty error, if it's just the router down it may say something like "limited connectivity".

As others say you can run a line check either via the internet (enter your phone number) or a special phone number, the exchange will look at the connection to your phone and tell you about it.

Chit chat is brilliant

I followed your advice and my broadband has not had any disconnections today.  I am keeping my fingers crossed that it will stay like that. I even won some money to make up for what I lost yesterday and a bit more for my trouble

When I said 'your advice' I did mean everyone as I do not know which bit cured it!

probably a stale dynamic ip.
rebooting or setting a reboot frequently (every night) might be a good idea....but not if your on the poker table .

bt probably handed you a shared ip too which is very cheapskatish of them ...shambles of a company

Change over to Virgin Media if you have it in your street. Very fast, very reliable, which is what you'd expect I suppose from a true fibre optic broadband connection.

Have you recently upgraded to Windows 10?

got wi fi fine in all rooms bar 1 bedroom got a booster from bt in there still no better ?

Thanks again for all your help.

So far it has only gone down once, it is much better.

Fingers crossed

wd


wish i knew the trick here

to go down once is more than many of us can ask for.

How are the cards running for you Annie?
I'm having a disaster.

I am a bit down over the last 4 months, but as I have had so much trouble with the internet and my old computer I put it down to that Still the way I look at it I probably am even moneywise as it stops me drinking!

Couple strange comments in this thread btw, ethernet is, if it's not a laptop or whatever, far better than wifi. It's not old fashioned, it's BETTER. Faster, more stable etc. They don't use wifi to connect the servers at betfair, that'll be for sure.

Annie does the weather affect it the connection? Like on a wet rainy day it's worse?

As I said earlier in my experience both mine and people I know, it's often other crud attached to the phone line causing noise and quality issues. There is a BT little adapter box you can put on older phone line boxes to help :NTE5 that I think helped me and someone else I know.

BTW if your internet goes down, can you reconnect to the poker server and continue or is that it once you are seen to lose connection?

If that is the case there are solutions really. If your computer supports wifi (if not get a USB wifi dongle for a few quid!) then keep phone to hand and know how to quickly enable it as a hotspot, then wifi onto it. Might take a couple minutes but you can pretty quickly get back on the net. Or maybe even if a lot of money in play just enable the phone as a hotspot and dont connect until needed.

If it's worth it and reconnect is allowed, then you can get routers that can do 3g backup but maybe that's not worth it.

BTW if not familiar with term, hotspot means (and this is good if youv'e a data allowance on phone) you flip your phone into acting as a wifi router. Then you can connect your computer/laptop etc through your phone via wifi onto the net. I've done it a few times when needed, but depends on data costs. IT's slower but gets the job done.

Dave won't understand a word of that ^^^^

It was aimed at Annie, not a repeat based Freeview channel

Very good (ish)

I wonder (never tried this) if you were connected to both adsl AND phone at same time it might switch to the phone if failed?
I have a phone (duh!) and a USB wifi dongle but I use proper manly ethernet mostly so never tried.

The thing about the internet is it was designed from the start to allow bits failing, because the military wanted that, for obvious reasons. There are probably a thousand possible routes or more from us to like a server in america, bits may fail all the time and we wont' know as it's designed to just work around it.

Annie if you've a modern phone and a wifi enabled device, you'll find an option on phone somewhere probably to say act as hotspot. THen your phone will appear when you search for routers. I was in an airport a few weeks ago and it was funny when I tried to log onto the airport wifi how many routers called things like "CragsPhone1" were around me

Had a little look into this. I think you may be able to set it up like this if important money is in play:
Have ethernet as main normal link
Setup wifi to phone and store settings
Enable hotspot on phone
Make sure ethernet is the preffered usage like described here or similar, set ethernet as preferred option.
http://www.addictivetips.com/windows-tips/give-ethernet-higher-priority-over-wifi-connection-in-windows-10/

Bet away .. If it looks like router is dead .. then I'd guess Windows may still keep trying it but disconect the physical ethernet cable and it should AFAIK see this and switch to the phone. So you can get out of your position. Then reconnect ethernet and see if it's working. Getting out of your position being the important thing of course (I dont play poker any mroe but I understand the problem!).

If you pay for data I'd be careful in initial testing as to what is used but if not then work away.

All this of course relies on the poker allowing a reconnect, that's up to them if that's allowed!

annies playing with her hotspot!!

you could ditch the isp router.
flash a non isp router (ooo errr) with dd-wrt or tomato and have a spare dongle attached to the router via usb and enable settings to fall back on the dongle if the isp link goes down.

just dont flash yer dongle to the neighbours though.

Thanks again for all the replies.  I will need them as my connection has gone down again whilst playing poker

I am multi tabling so I cannot reply much until later this evening but I really do appreciate your help.

Bound to be on lots of tablets at your age

The connection goes down just after or a few hours after I start playing poker, the rest of the night is okay.  I disconnect the broadband each night and only put it on a few minutes before I play, could this be it?

I have used the bt fault line but they can't find anything wrong with it, as it is working when I use it.  I suppose I will have to phone them but I am dreading it as they are really awful.  You wait ages and then get some numpty who does not understand you. I had a terrible time just getting the line put on and then they wanted to overcharge me.

Leave me alone, crags, go and stalk someone else for a change  

And I know it was a weak attempt at humour on your part but for your information I do not take any tablets

Just tell them you've already done everything they ask you to do when ringing.

did you check your download speed? link below.

http://www.speedtest.net/

Yes, Crags, leave Annie alone.

Sorry annie, I read 'tabling' as  tableting


As for BT, been with them for years and don't know why people complain, I find them very good at sorting out the occasional problem that I've had. last lady I spoke to was very nice and sorted me out a free new hub as mine was ancient, she was British as well.

i remember quite a few years back they was talking me through taking a phone
socket apart....in the end i stopped as i felt i was being guided by an idiot
& didn't feel comfortable with what they were asking me to do

Thanks Diva, he really upsets me.

Yes, Ron, I checked my speed, thank you, and it was about 8 which I think is normal.

Awww x

The comment I made about the tabling thing was a weak attempt at humour, yes, but would have said the same to anyone... don't be so paranoid, annie.

https://youtu.be/36_T05GeVt0

I am not paranoid, crags, and chit chatters know how horrible you are.  You would not have said the same to anyone, you like being nasty to me.

I don't use chit chat as much as I would like because of you.  What with calling me 'Dave' and insinuating I am a man and abusing me.  With all the technical aids at their disposal a search of chit chat threads would confirm you are stalking and harassing me.  So don't deny it.

LEAVE ME ALONE

Jesus, what a nutter!

And don't call me a liar.

If it's any comfort to you Annie, Crags thinks I'm a bloke too, but I couldn't care less.

Anyway, Poldark's just started, that should cheer you up

I'll say one thing.. it's  a strange woman who hopes that ALL men in prison for date rape will be helped by Ched Evans getting his conviction quashed.

It is because I am a woman that convictions for 'date rape' make me uneasy.

I have read somewhere, I think, that 'stranger rape' is only 10% of the total for rape.  So of all rape cases 90% are for 'date rape' which is really one persons word against another.  Throw in that in lots of cases these allegations are days, weeks, months, years, decades after the event then you can see the problem.

I won't quote statistics but a large proportion of rape allegations are thrown out by the police as 'false allegations'  There are also numerous convictions for false allegations.  There is also the problem that the 'victim' can get substantial compensation for the 'rape'. 

I think it is relevant that complainants often do not report the 'rape' for a long time after.  Maybe because they had sex with a man who did not call her back?

Re: broadband problems - I found the following thread which talks about the same problem:

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Broadband-dropping-out-intermittently/td-p/1604251

It talks about the hub re-booting after trying and failing to update the firmware:

I had the very same problem and suffered it for months, the same as you many visits from an enginer and calls to bt all came to nothing, the problem persisted.No one could help!
I actually almost gave up and then i thought i would check the logs in the bt home hub settings and low and behold the home hub was rebooting itself after a set certain time everyday , i can't recall the exact time length it was, but it was like clockwork every x mins the home hub would reboot.
The logs gave the game away, the homehub was trying to update its firmware and the reboot was part of that process.
I never really found out why the firmware update always failed but changing to a Netgear hub stoped the bt software trying to install a  firmware update  and the reboot to finish the install  and the problem was solved.
So basically the problem is a firmware upgarde  sent down your line to your homebub  failing and consistantly rebooting your homehub.

I guess you either need to ensure the latest firmware is on the hub or get a new hub!

You spoke about only turning the router on just before you use it? Maybe it would help to try just leaving it on?

http://bt.custhelp.com/app/answers/detail/a_id/56584/~/how-do-i-check-and-up...

Thanks Gin, Just Checking and everyone else.

Unfortunately I don't understand about 'firmware' and other things mentioned.  I am a bit of a dinosaur

However, these replies have forced me to learn new stuff, so good has come out of bad

It is still going on unfortunately and I went on the bt site AGAIN and did everything they asked of me but they still ended up telling me my connection was fine   Then they assume I am on wireless and take me through that and tell me I have wireless problems when I have not enabled wireless, I don't think.  I am connected by a cable direct from the bt point into the router and then a cable direct from the router into my pc.  My hub is almost new as I was only connected about two months ago.

Next stop is to phone them up but from what I have read that hasn't solved other people's disconnection problems either.

allowing remote firmware upgrading means your router isnt secured.

always best to know how to do this yerself.

do bt have somewhere on their site where you can upgrade manually?
ie.download the file and use an option via the hubs web interface to upgrade?

I had a similar problem about a year ago,seemed to come and go intermittantly.Got in touch with service provider and they checked the line which showed a fault with the cable.The engineer came out and the cable was damaged (squirrels were prime suspect).Been 100% since.

annie you don't say whether you have the standard BT internet or what they call the fibre optic one.

I had similar problems a few years ago and upgraded to their fibre optic service.
Contrary to their adverts it didn't make things any faster (because there's still some old copper wire in the travel) but it did sort out the connectivity problem. 

GL

Update in case it might help fellow chit chatters.

Fingers crossed I haven't had one episode of dropping out since my last post.  My computer has also been behaving and I have had no problems with it. 

The problems got better after listening to advice but it still dropped out occasionally.  However I have moved the computer and all the connections because I aquired a proper computer work station.  Since then it has behaved perfectly.  Because of the problems I had before I acquired one of those programs that profess to sort out your computer for a fee.  I did not pay the fee but it did various scans and fixed some small problems, so that might have helped as well.  It is still telling me I have problems but it wants money to fix them.

Basically I don't know what fixed my problems, but hope they don't repeat themselves

Thanks for that explanation

dont pay...

its cheaper to wipe the hard drive and start again.
obviously time consuming though

Adding to this, I had problems myself this week!

Internet would connect ok then randomly drop out, was doing my head in. I could log into the router and see the noise fluctuate a lot.
I tried a new splitter etc, didn't help. Phone dial tone had no crackle, I was stumped.

Then I realised I'd moved my phone cable a few days earlier so it was running alongside some mains cables and over a wall wart power supply.

Moved it away from the power cables and wall wart again .. get in, it's been solid as you like since then.

I couldn't hear any interference on the line but I'm thinking something was putting noise into it, back along the cable and then out to the router and it wasn't liking it. So there's a suggesting for you annie, check your phone line isn't runnign along side anything that might interfere with it.

Thinking about it further, the way the splitter works if the wall wart was putting high frequency rubbish into the line (quite possible), I wouldnt' hear it on the phone but the router certainly would get it.

Thanks, Just Checking.

I have not connected a phone yet to the line as I use my mobile.  It is cheaper than the rates of bt!

I have had no further problems with the internet, but fingers crossed.  Unfortunately now I have several problems with the computer .  It works but then stops with various problems, unfortunately it always does this when I am playing poker.  It does not like me gambling   The company I bought it from has sent me a new hard drive but I have never replaced one before and I am worried that I will lose all my poker notes.  Oh well I must look how to do it on the internet.  The company said they would help me with it.

Annie could you save all your poker notes on a memory stick, like you can with photos?

I'm completely clueless with computers

I think I can, Diva, but I have never done anything like that.  But I have to learn sometime I suppose

Annie you need to go into Program Files & find the Notes File , first find the poker sites files & open them (it'll be something like (Notes.xt) is it pokerstrs ?
Just save to Documents & like Diva says you can then save it to a memory stick
Then when you set the site back up again , you'll need to go back in & replace the file (just drop it back in) you can have 2 notes files but will need to be named like Notes1 Notes2

If it's Pokerstars this is the easy way ..

Click HELP?  (Bottom right panel)
Click OPEN MY SETTINGS FOLDER

You'll see Notes.username

Just send to Documents / memory stick

You won't be able to find the File yourself

Just write the notes down on a piece of paper, but try not to get them mixed up with your notes for the milkman. No charge x

How many bookmakers pens do you own crags .. or do you prefer the Pencils

Pencils up my nose and a pair of underpants on my head, for me.. https://www.youtube.com/watch?v=G2DCExerOsA

Thanks, Mc Moonbeam 

I found the file in pokerstars but I do not have a memory stick at the moment.  What do you recommend ?

I will probably need your help if I do replace the hard drive, so don't go away

Good luck, Annie. I'll be rooting for you

I'll be routering for you as well.. though it doesn't sound like you need a new hard drive. are you getting any blue screens? error codes? Does the fan come on a lot?

A guy from talk talk told me to switch of the router about once a week I do it last thing at night and switch on again next morning
never had any problems with it dropping out since

get custom firmware and set the router to automatically reboot at say 7am every morning..

also a handy tip is to get cat 5 6 or 7 cables which are interference proof.

avid chinese cables though

Crags, I have been getting blue screens, error screens and lots more beside as well as the broadband problem. 

The company I bought it from secondhand thinks that it needs a new hard drive and have sent me one, but I have not put it in yet because of the poker notes problem and my lack of computer expertise.  Also sometimes it works perfectly and I think my troubles are over then it crashes again, just like last night when i was doing well at poker

I can't complain about the pc really, it just cost me £68 with one years guarantee.  I didn't want to spend over £800 on the computer I really want with a big screen until I knew for certain I would continue with poker.  It is my fault I have not put the hard drive in.

Thanks Jockey and Mick for the tips.

It's very easy to change a hard drive, just google your PC model hard drive change and that will show you. Try to save what you need from old hard drive first though as you will be starting from scratch.

Second hand great big good quality LCD monitors are incredibly cheap now on ebay, I couldn't believe it when I looked the other day, loads of them.

Another way of stopping dropouts annie if they start again is perhaps to ask your ISP to increase your allowed signal to noise margin (I think you are ADSL?).
They are always trying to give people the best speeds they can but it can cut the margins a bit thin. They may be able to make your speeds a bit slower but give increased stability. If you aren't streaming films or doing big downloads you wouldn't even likely notice.

When it comes to blue screens is there any pattern? Like does it do it after it's been on for a while like it might be overheating?

Is it a laptop or full size computer? If it's a laptop, tried vaccuming any dust out of the fan outlet? Dust creates heat and overheat causes crashes.

Putting a new harddrive in  .. well that won't do anything without an operating system on it. Do they expect you to isntall windows?
Has it been pre set up in a very similar computer so you can slot it it? If not ...

I think it's a given that Windows will be pre-installed on the new hard drive.

Don't get confused by all this, annie, if you get stuck I'll come round and stick it in for you.

even though you think annie a aman ?

You tell him, Capt F

annie will never meet anyone off here

Nor will MD. They could be the same person?

HOW THE WEATHER treating you crags i got the sandbags on standby ?

We are definitely not the same, crags.

No risk of flooding here in the village, but was a bit hairy driving up to Taunton on the M5 this morning.

... yes can be a bit hit & miss on those Tractors