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SPYKES
30 Mar 15 15:02
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Date Joined: 12 Oct 03
| Topic/replies: 786 | Blogger: SPYKES's blog
Problem solving. Anybody good at the is type of thing.

"Provide an example of problem solving and decision making"  I currently work in retail/customer service. The job is for a customer service rep with Northern rail.

Im Aware of the IDEAL acronym Identify, Define the prob, Examine options, Act on a plan and Look at the outcome but just finding it hard to put into context of an experience I ve had.

Any suggestions or tips most welcomed Grin
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Report Howdi March 30, 2015 3:13 PM BST
they are not out to trick you. Think of an example from the last 6 weeks when you solved a problem. Easy. Off the top of my head in a call centre possible examples:- customer calling in , in a foul mood, and what you did to 'turn it around' . mention that the work you did will encourage them to maintain their relationship with your firm - shows you have some commercial acumen.
Report SPYKES March 30, 2015 3:24 PM BST
Easy for some... Feel like a rabbit in headlights sometimes. Thanks for your reply Howdi.
Report Zazu March 30, 2015 3:31 PM BST
if u get stressed in interviews simple remember u will despise the new job in 3 months time

Hth
Report Ramruma March 30, 2015 3:50 PM BST
Are you sure you want this job? I'd expect it to be more stressful with "rabbit in the headlights" situations than your current job if (and you do not say this) it is dealing directly with passengers, because they will be in a rush so they don't miss the train, whereas in a shop, it does not really matter how long you take or how many bosses you consult before swapping Daz for Persil.

As @howdi says, it's not a trick question. They want to know if you can think on your feet when faced with a problem. Write down as many examples as you can remember from your current job. Carry the paper with you so you can add more as they pop into your brain. At the end of the day, choose the best three and run them past your missus.
Report artie March 30, 2015 3:50 PM BST
Easy.Problem :- Asked to provide an example of problem solving....Answer :- Couldn't think of anything,so went on Betfair forum and asked for ideas.Lots of ideas offered. Used the best one.Problem solved !
Report naydam March 30, 2015 3:57 PM BST
Artie. I agree. I wo9uldthen give him the job on the basis that he was the only honest applicant! Happy

Or should that be appli can't?  Devil
Report SPYKES March 30, 2015 4:37 PM BST
Who mentioned stress a rabbit in headlights is nt sure of their best option.
Report SPYKES March 30, 2015 4:38 PM BST
I have no experience of answering this type of question and so asking if others have.
Report elise March 30, 2015 4:48 PM BST
i'd find a rabbit (any rabbit) and send it to the interview, will have more chance
Report artie March 30, 2015 4:51 PM BST
In your current job,surely you must be solving problems every day.Tell them about one of these.
Report SPYKES March 30, 2015 4:56 PM BST
Thanks artie thats what I did albeit elaborating a little.
Report artie March 30, 2015 5:03 PM BST
In the interview, try and make yourself sound really interesting.Tell them you're training to be a professional wrestler or something like that.
Report Thin and Crispy March 30, 2015 5:03 PM BST
I found that, in interviews, making up any old bollocks seemed to be the best tatic.
Report artie March 30, 2015 5:07 PM BST
Yes,but it's important to sound utterly reliable,dependable  and stable.
Report bongo March 30, 2015 5:22 PM BST
The two most common problems people have in life are:
-marital problems
-money problems
-health problems

Pick any example from these and show the effective decision you made to deal with it. Two common approaches are:
-seeking marriage guidance, had to persuade wife to come
-going to interest only mortgage for a while, had to overcome obstruction from the bank first but they relented
-cutting back on alcohol, had to tell my mates that i'll drive, made mates happy

All you've got to do is flesh them out a little.
And learn to count.
Report naydam March 30, 2015 5:48 PM BST
Bongo. Happy
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