Chit Chat
There is currently 1 person viewing this thread.
Problem solving. Anybody good at the is type of thing.
"Provide an example of problem solving and decision making" I currently work in retail/customer service. The job is for a customer service rep with Northern rail.
Im Aware of the IDEAL acronym Identify, Define the prob, Examine options, Act on a plan and Look at the outcome but just finding it hard to put into context of an experience I ve had.
Any suggestions or tips most welcomed
"Provide an example of problem solving and decision making" I currently work in retail/customer service. The job is for a customer service rep with Northern rail.
Im Aware of the IDEAL acronym Identify, Define the prob, Examine options, Act on a plan and Look at the outcome but just finding it hard to put into context of an experience I ve had.
Any suggestions or tips most welcomed
sort by:
Show
per page
Replies: 16
|
By:
they are not out to trick you. Think of an example from the last 6 weeks when you solved a problem. Easy. Off the top of my head in a call centre possible examples:- customer calling in , in a foul mood, and what you did to 'turn it around' . mention that the work you did will encourage them to maintain their relationship with your firm - shows you have some commercial acumen.
|
|
By:
Easy for some... Feel like a rabbit in headlights sometimes. Thanks for your reply Howdi.
|
|
By:
if u get stressed in interviews simple remember u will despise the new job in 3 months time
Hth |
|
By:
Are you sure you want this job? I'd expect it to be more stressful with "rabbit in the headlights" situations than your current job if (and you do not say this) it is dealing directly with passengers, because they will be in a rush so they don't miss the train, whereas in a shop, it does not really matter how long you take or how many bosses you consult before swapping Daz for Persil.
As @howdi says, it's not a trick question. They want to know if you can think on your feet when faced with a problem. Write down as many examples as you can remember from your current job. Carry the paper with you so you can add more as they pop into your brain. At the end of the day, choose the best three and run them past your missus. |
|
By:
Easy.Problem :- Asked to provide an example of problem solving....Answer :- Couldn't think of anything,so went on Betfair forum and asked for ideas.Lots of ideas offered. Used the best one.Problem solved !
|
|
By:
Artie. I agree. I wo9uldthen give him the job on the basis that he was the only honest applicant!
 Or should that be appli can't?  |
|
By:
Who mentioned stress a rabbit in headlights is nt sure of their best option.
|
|
By:
I have no experience of answering this type of question and so asking if others have.
|
|
By:
i'd find a rabbit (any rabbit) and send it to the interview, will have more chance
|
|
By:
In your current job,surely you must be solving problems every day.Tell them about one of these.
|
|
By:
Thanks artie thats what I did albeit elaborating a little.
|
|
By:
In the interview, try and make yourself sound really interesting.Tell them you're training to be a professional wrestler or something like that.
|
|
By:
I found that, in interviews, making up any old bollocks seemed to be the best tatic.
|
|
By:
Yes,but it's important to sound utterly reliable,dependable and stable.
|
|
By:
The two most common problems people have in life are:
-marital problems -money problems -health problems Pick any example from these and show the effective decision you made to deal with it. Two common approaches are: -seeking marriage guidance, had to persuade wife to come -going to interest only mortgage for a while, had to overcome obstruction from the bank first but they relented -cutting back on alcohol, had to tell my mates that i'll drive, made mates happy All you've got to do is flesh them out a little. And learn to count. |
|
By:
Bongo.
|