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22 Oct 26
17:29
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10 Dec 01
AI
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Not sure it’s just AI, but the high street banks have been paying off big time for a good while btw their packages were very good even if you weren’t high up.
There is bank in Belfast city centre big company holds no cash, not even internally, what is point ?
There is bank in Belfast city centre big company holds no cash, not even internally, what is point ?
Every job is going that way. It's just a matter of time. I suspect the NPCs on this forum have already been replaced by AI. Their responses normally look so programmed no one would ever know the difference.
Quite a few of these roles that are being lost are based in India in call centres.
It's not always easy for customers (especially older ones) to understand the call handlers at times and also those staff are often not able to satisfactorily answer the customers enquiry.
I remember in the early days of these call centres when i had a query about a Bond i had with Aviva, i thought i was calling York office , but a young Indian chap answered calling himself David (yeh right
) and i seemed to know more about the product than he did (not his fault), he ended up after 10 minutes transferring me to his colleague for assistance with my enquiry and he was based in ..... York 
It's not always easy for customers (especially older ones) to understand the call handlers at times and also those staff are often not able to satisfactorily answer the customers enquiry.
I remember in the early days of these call centres when i had a query about a Bond i had with Aviva, i thought i was calling York office , but a young Indian chap answered calling himself David (yeh right
) and i seemed to know more about the product than he did (not his fault), he ended up after 10 minutes transferring me to his colleague for assistance with my enquiry and he was based in ..... York
Quite a few of these roles that are being lost are based in India in call centres.
It's not always easy for customers (especially older ones) to understand the call handlers at times and also those staff are often not able to satisfactorily answer the customers enquiry.
I remember in the early days of these call centres when i had a query about a Bond i had with Aviva, i thought i was calling York office , but a young Indian chap answered calling himself David (yeh right) and i seemed to know more about the product than he did (not his fault), he ended up after 10 minutes transferring me to his colleague for assistance with my enquiry and he was based in ..... York
It's not always easy for customers (especially older ones) to understand the call handlers at times and also those staff are often not able to satisfactorily answer the customers enquiry.
I remember in the early days of these call centres when i had a query about a Bond i had with Aviva, i thought i was calling York office , but a young Indian chap answered calling himself David (yeh right
) and i seemed to know more about the product than he did (not his fault), he ended up after 10 minutes transferring me to his colleague for assistance with my enquiry and he was based in ..... York
Admiral Insurance and Legal and General also announced they are shedding jobs recently (1,500 between them). Not much good news out there on the jobs front 
I remember at the end of the 70s when i started work in the insurance game that there were at least a dozen companies with decent sized offices in Maidstone alone.
How times have changed, i think there are only 2 or 3 of those left now.
I remember at the end of the 70s when i started work in the insurance game that there were at least a dozen companies with decent sized offices in Maidstone alone.
How times have changed, i think there are only 2 or 3 of those left now.
Sounds a bit like this.
https://x.com/IconoclastPig/status/1952853356684472332
https://x.com/IconoclastPig/status/1952853356684472332
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