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astonvillain
18 Nov 20 09:07
Joined:
Date Joined: 07 Feb 02
| Topic/replies: 32 | Blogger: astonvillain's blog
When I try and lay Republicans, which is in green and Democrats in red my balance goes down! Been trying to get someone in Customer Sevices to understand that for 2 days now..impossible for them
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Report politicspunter November 18, 2020 10:22 AM GMT
Is it possible that the amount you are trying to lay the Republicans for is taking you deeper into the red than you were with democrats? Have you tried just laying the minimum to see what happens?
Report astonvillain November 18, 2020 10:37 AM GMT
It doesn't matter how much I stake the balance goes down even if it's 1 pound. I've been waiting for ages for a reply from the traders. My exposure when added up manually is less than the exposure that Betfair say. This all happened yesterday when I reduced my liability on the red and my balance went down! I need to know if anyone else has had a similar problem on Arizona.
Report politicspunter November 18, 2020 10:44 AM GMT
Is there any other state with similar red/green situation you could try to see what effect it has?
Report ----you-have-to-laugh--- November 18, 2020 10:48 AM GMT
Have you got a negative balance
on your overall account from trading somewhere else on the site?

Have you got an unmatched bet on
the market you have forgotten about?
Report astonvillain November 18, 2020 10:52 AM GMT
I've tried all my other markets where there is a green and red and they work fine. There are no unmatched bets. It's only Arizona where there is a problem
Report astonvillain November 18, 2020 10:57 AM GMT
I'm bothered that if Arizona is settled before my account is put right (unlikely) I will be penalised due to the error in my calculated and Betfair's calculated exposure
Report ----you-have-to-laugh--- November 18, 2020 10:57 AM GMT
It's a bugga then.

Are they looking into it?


I had a similar(ish) problem a few years
ago on golf but that was caused
by them removing a non runner.

That can't be case here.

But they were able to look at
my account on their screen
and see the difficulty.

These things are tough to explain
without that.

Good luck sir.
Report astonvillain November 18, 2020 10:58 AM GMT
They say they are, my balance is £757.40 below waht it should be after reducing my liability on the red in the Arizona market by £37..a massive ****-up by Betfair
Report politicspunter November 18, 2020 11:00 AM GMT
Just for one last attempt, have you tried cancelling any unmatched bets anywhere on the exchange to see if it makes any difference?
Report ----you-have-to-laugh--- November 18, 2020 11:04 AM GMT
It's also possible some bet
has been resettled elsewhere.

Look in your statement to check
That has not happened.

There's a running total after
each bet is settled, and you
can sometimes tell from that whats
gone wrong.
Report dave1357 November 18, 2020 11:05 AM GMT
the market works ok for me the other way - i'm green on dem and if I lay £1 on them my exposure goes down by £1 and available balance up by £1.
Report dave1357 November 18, 2020 11:06 AM GMT
So as others say it must be something specific to your bets
Report astonvillain November 18, 2020 11:21 AM GMT
Thanks for your help, I'll update this when I get a reply
Report astonvillain November 18, 2020 11:23 AM GMT
Thanks dave for trying that
Report politicspunter November 18, 2020 11:28 AM GMT
Would I be right in saying that you had a bet of roughly £37, laying the republicans at roughly 20s?
Report Fatslogger November 18, 2020 5:16 PM GMT
Hmm, it’s odd for me too. Just put a £10 bet on Rep (I’ve got £282 green Dems) and it took £10 off my available balance, which reappeared when I cancelled the bet.
Report Fatslogger November 18, 2020 5:18 PM GMT
Didn’t happen if I put a lay of the Dems in for equivalent amounts.
Report dave1357 November 20, 2020 9:57 AM GMT
wtf those micro-bets I put on the other day have been put back on my exposure!
Report astonvillain November 21, 2020 10:20 AM GMT
This one market on my site is corrupted, I have 11 open bets with 1 liability on each I've added them up and the total is £742.40 less than the exposure that betfair say it is. All my other markets work fine, but Arizona is compromised. I cannot use the green to reduce the red without ny balance going down. I have escalated this to a formal complaint, I have sent spreadsheets, photographs of what happens and guess what? I have not had a reply in 5 days. if others have the same problem there is something fundamentally wrong with this market and the lack of accountability by Betfair is a disgrace
Report astonvillain November 21, 2020 10:58 AM GMT
Betting the red on Republicans was more profitable than laying the green on Democrats, If i had gone the other way I would not have noticed this anomaly
Report rex the dragon November 21, 2020 1:13 PM GMT
Fwiw, I had exactly the same problem on the IPL outright market.  During the later stages I was decent green on every outcome with no unmatched bets.  Put in a small "back" order and hey presto, my available balance would reduce accordingly.

I didn't bother pursuing it (what's the point?) but took this as more evidence of the general neglect of their exchange product.
Report astonvillain November 21, 2020 1:15 PM GMT
I have to pursue £742, I won't let this drop
Report dave1357 November 21, 2020 1:30 PM GMT
You've got your records and made your complaint. Arizona should be certified 30/11 at the latest, so if it is settled then (and betfair will be facing a torrent of complaints if they haven't settled almost everything by then) you should be able to put in a formal claim if the market isn't settled correctly.
Report astonvillain November 21, 2020 1:37 PM GMT
Thanks all, I'll see what happens by Monday. They are supposed to reply within 24hrs
Report ----you-have-to-laugh--- November 21, 2020 3:04 PM GMT
Good luck.
Report astonvillain November 23, 2020 2:48 PM GMT
I had a reply this morning and they agreed that the market was compromised and my balance was incorrect. The £742.40 has now been added back as my exposure is now correct. The market is now working normally, thanks to you all for your help, I really appreciate it!
Report dave1357 November 23, 2020 2:53 PM GMT
wd
Report ----you-have-to-laugh--- November 23, 2020 2:54 PM GMT
Good news.
Report politicspunter November 23, 2020 3:24 PM GMT
Funnily enough, I have roughly an extra £60 on my balance today and haven't a clue where it came from. Checked everything and I guess it might be to do with Arizona?
Report astonvillain November 23, 2020 3:35 PM GMT
Good news all round then
Report astonvillain November 23, 2020 3:37 PM GMT
I think this episode has made me be sure to reconcile my account after every bet, we should do that as a matter of course really
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