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I got disconnected 29th Oct 17:00 CET (they admit they had issue 17:00-17:10 CET) while playing several sit and go tournaments. My case has been investgated, but Ongame claims that I hadnt played between 16:27-17:43 CET.
However it is easily to see from my account statement, that I registered many tournaments 16:27-17:00 CET, and even won 1 tournament at 16:35 CET. Still they refuse to investigate it any further, and declined to compensate! Betfair seems reluctant to investigate this too... Anybody have ideas what could I do?
Tero
However it is easily to see from my account statement, that I registered many tournaments 16:27-17:00 CET, and even won 1 tournament at 16:35 CET. Still they refuse to investigate it any further, and declined to compensate! Betfair seems reluctant to investigate this too... Anybody have ideas what could I do?
Tero
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Post on 2+2, cardschat etc, and watch the Ongame haters jump on the bandwagon and you will get compensated within 72 hours. 
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