BetfairPokerPR
05 Aug 11 16:26
Joined:
21 Mar 08
| Topic/replies: 621 | Blogger: BetfairPokerPR's blog
Klup - not as straightforward as that.

This has now been resolved however according to our records he had redeemed one ticket already. This had been issued after the first call
We have given him another as a gesture of good will

Looks like an honest mistake by both parties as help desk had given him a ticket but McCoy didn't think he had one but had inadvertently redeemed it but not played /used it

I am still waiting for you to reply to this on here BetfairPoker PR. I haven't played any poker since this.

If you believe what the telephone staff our saying is true, then I would like to know the exact time this ticket was issued and when am I supposed to have redeemed it/played it?

This raises another issue. Where in my account statement are these tickets registered when I use them? From what I can see, if you buy into a game, it registers on your account statement, but if you buy in with a ticket it doesn't. So if you buy in by a ticket, the site goes down and you come back next day say and you want to raise an issue regarding the game, where is the reference number for the game? Where do I find it in my account statement?

Also, why, after a year, does the poker room only tab in the Account Statement, still say, "You do not have any transactions." Why does this tab exist? What is the point of it? Why has this never been rectified - after a year!

If I enquire about a p/l statement to Betfair Poker, where is the statement generated from? Does it come from you or Ongame? How do I know if it is correct or not? I recently asked for a statement and it didn't tally with my own manually kept records - by best part of a thousand pounds. If it's coming from Ongame could this be corrupt in the way the leaderboards have been?

One final thing. Who is actually in charge of Betfair Poker? What's their name and position and what's their works e-mail so we can write directly to them? I think a lot of forum people would like to know this.

I think a company of Betfairs size have got themselves in a horrendous position by being in affect a slave to Ongame and whoever took the decision to play under the network should get the sack.

Thanks. Much appreciated. Although not being able know who is in charge of Betfair poker is a cop out to me. Ask them who they think pays their wages?

When you visit the offices see if you can locate the infamous 'golden lever'

Cheers wykh, I have pretty low expectations based on previous experience. Simply promising things will be delivered " with the next upgrade " like they did 12 months ago wont get people like us back at the tables.

If they say give us 6 months to sort things out, my response will be the same as most peoples i.e. i've heard it all before,  i may pop back next year, in the meantime I will play elsewhere. People stay with a site they have played on for ages even if it deteriorates for a while out of a sense of old fashioned loyalty, but I feel no loyalty to Ongame and most of the regs I used to chat with dont play here anymore. 

Right now all that would get me back is an immediate restoration of geographical locations and loss limits COMBINED with a decent promotion that benefits everyone like cash bonus or prize mountain which were effectively 60% rakeback either as cash or a prize in return for increased turnover.

Chipfire and HF if Bwin is truly selling off ongame as surplus like their press release stated then Betfair will easily be the largest client. Surely things BF figured it couldn't do with Bwin owning the company now would become possible as Ongame's major asset. I think you should push ideas that Ongame may not have liked originally but now may have no choice but to consider. I notice observer chat is now open following elimination for 3 minutes which is one thing Bwin conceded to BF's request.

I've not read all the topics above yet, But I doubt anyones asked for this

But two things I think would like is a chatbox / Forum for the blind

Two ideas here

1) BRAILE IN THE CHATBOX

Or / And

2) A VOICEOVER (So they know what cards they have)

This would allow the blind people to play, And feel part of the poker community

How realistic is that though. For the very few blind people that play is it worth the investment?

Sorry Chip/HF but as you are going can you ask about this message:

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All I was doing was accessing my account. And I've never had this one before.

Yes it happened Gnasher, unfortunately I was working over the weekend and Chip was watching Hartlepool throw away a two goal lead at Stevenage so we will give a full report on the whole meeting either tomorrow or Tuesday.

O.k, Heres my serious suggestion

STOP PROMOTIONS FOR 1 MONTH

Keep the money and use it to improve the site

Ps :In the past I previously suggested stopping promotions, And for the site to run off with everybodys money (Maybe the bosses at f tilt was reading at the time) So this time I'll just suggest that you freeze promotions on a short term basis

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Everybody makes mistakes from time to time, And I'm sure all players will happily sacrifice the promotions for 1 week. IF it means we get improvements at the site we LOVE / LOVED, Then overall everybody benifits rather than a few TRAMPY promotion seekers

This is DISGRACEFUL behaviour
(By the representatives)

I like betfair, And am NOT having a go at anybody here. But I can't believe the disgraceful language coming from the people who were chosen to represent the site

How can you expect to work with the poker team, If your replying to peoples messages in this manner

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Like I said previously, I am (NOT) having a go at ANYBODY here, And I hope something good comes out off it. You are prepared to put in the effort and time to travel / Attend / Improve the site in some way, Which would be nice to see

But it doesn't look very professional when players have to read swear words from the representatives, And I doubt the poker team would appreciate this sort of language either

ALL THE BEST to all the people who are prepared to make an effort

Sleepdonkers still seething over Wednesdays Community Tourney.

We did get our travel expenses bud.

"chipfire227 Joined: 11 Nov 07
Replies: 1764 24 Aug 11 22:48 
HF will confirm i cased the entire gaff looking for hoodies. Found 2 on coat hangers. Both were purple and green and would just about have covered a fking Action Man. Sad
"

pleasing efforts chip many thanks