Poker
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Replies: 91
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I'm afraid the passage of time, a fading memory and a new computer rule that out "M" but to be honest there'll be another case of **ing just round the corner - if not for me then someone on here - and we can see them spring into action, a B on their chests.
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Betfair Customer Services
Why dont we test things properly? ...If you have any problems we have a dedicated and knowledgeable poker help team to try and talk you through issues. "Have you tried clearing the cache and re-starting?" |
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that should read
If you have any problems we have a undedicated and unknowledgeable poker help team to try and talk coherently |
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Hello and welcome to the betfair helpline:
If you are obsessive/compulsive press 1 repeatedly. If you are codependent ask someone to press 2 for you. If you have multiple personalites press 3 4 5 and 6. If you are paranoid we know where you are and what you want just stay on the line and we will trace your call. If you are delusional press 7 and your call will be transfered to the mother ship. If you are skitzophrenic listen carefully and a small voice will tell you which number to press. If you are depressive it wont matter which number you press because nobody will answer you. If you are dyslexic press 69696969696969. If you suffer from short term memory loss go back to the start of this message again. And finally if you suffer from low self esteem just hang up now because we dont give a f . . k :D |
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Last week, betfair were a country mile behind staaars......
This week, betfair are still a country mile behind staaars. So there you have it, no progress at all. Have a good weekend. |
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Give them a chance !
They've said they're now paying more attention to Customer concerns. Give them some credit for trying, and give them a chance to change and improve things. Anyone remember the disconnection problems a few months ago ? Things are Soooooo much better now. Calm down with all the vitriol already.... Remember its just a game, and you're supposed to enjoy it |
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Unfortunately for Betfair they do not have a monopoly like on their exchange so they cannot get away with having another try.
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i was told that following investigation the players we caught colluding had their accounts closed. however as they were not winning players, there was no need to refund people. i cant reproduce the email as it will get the thread pulled.
this is not the case. they were all winning players when they colluded, and anyone scoping boba12345, tamtamsan and sexybiene can see that at their peak their colluding WAS producing results and profit. anyone who has played in a d2n involving these players who were **ing and have been banned, and who lost, is entitled to a refund imho. |
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Obv i was joking yesterday about some posters going missing , but does no one else think its odd that ForumTramps, doobs and arbboy have not posted yet on this thread, must be foul play at hand.
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Obviously if they were colluding and that colluding led to any winnings (which it surely must've) then people are due a refund. The fcat that they are losing players overall is irrelevant
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looooooooool yes thats the solution, just calm down!!
after all, its not like you're paying betfair poker to provide a service such as cash tables or tournaments - ooh you are!! :0 |
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If they have banned them and not refunded then that is quite simply disgraceful.
I can only guess that they mean, no money available in their accounts to confiscate. This however puts the onus on them to take recovery action, as they intimated that they did with the sixpack fiasco. If it is good for the goose then it is good for he gander imo. |
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they should pay from their own funds and then reclaim from said individual. This would also encourage them to act better to stop collusion!
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If they was to pay out refunds they would constantly have there hands in there pocket, u will never ever stop collusion in these d2ns. as soon as these 2 or 3 go they will either open new accounts or others will take there place.they are structured to make it soo easy for colluding that it will never stop.... Withdraw the games altogether and create a better format like pstarz....
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Other sites have d2n sngs which are not riddled with collusion
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such as where??
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starz anbd i poker have d2n games
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Yes if u read my post i have already said the pstarz ones are much better, it is a lot harder to collude in them, even though it prop still goes on as in any form of poker..
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So basically Betfair email a few peeps to say some players have been finally caught colluding (shock horror).
However, oh by the way they don't have any money in their accounts so no one gets a refund!? Seriously?!! :^0 THAT'S NO EXCUSE BETFAIR! FFS! You ARE responsible and should refund the **ed players out of goodwill. This response seems exactly like the responses you used to give to disconnected players... when firstly you'd fob them off with reasons why they weren't due any money back (claiming it wasn't your fault), and only after an almighty fuss agree to refund players. What do u expect your customers to do when you treat them all with such contempt? How do u think people react when they discover that their friend got a refund...eventually... after he caused a stink, but everyone else hasn't, even though they are in exactly the same position? It's all very well preaching your great works but you only have tpo look at sites/customer service like pokersstarrs to see how this kind of thing should be dealt with. |
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Two points from me.
our schedule has to be tweaked in line with the trends of our customer base That is typical 'management speak', when you have a load of management sat round a table one says something like that and they all nod and agree as they fear asking WTF it means for fear of having their ignorance exposed but when they are all clueless then coming out with statements like that is easy to get away with. But in reality it doesn't actually mean anything! Secondly, All the answers about the software including why it isn't fixed (LOL) and why it loooks so bad 9which it doesn't, try looking at ipokey or Pacific) but no mention of the much asked question 'why does betfair software chew so much processor power and what are they doing about it'? |
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I guess there is a gaming management book somewhere that says all your customers are stupid, and BF have taken this on board and whilst it is likely to be correct when bringing in new customers, it tends not to hold too well with people in the marketplace for a long time. BF clearly considers the short term revenue from its superturbo/greek/colluders to be of more importance than the several hundred loyal long time players that they have lost and cannot return despite wanting too at times. Maybe Im wrong, but growth will not come without the loyal, so imo it is a fallacy to take solice in your user trends if they are typically short term players, and you cannot attract older players back.
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And that is without overlooking the obvious, they really couldn't give a fk combined with not knowing what they are doing.
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I haven't responded as I have been busy.
I'd have liked an answer to this "and why does the UK data protection act protect "Romanian"* players on a site based in Malta?", but guess by their answer that it doesn't. And I simply don't see why they can't just say 500 people were investigated in period x, 100 were banned and $y was returned to customers. Something along those lines will give more comfort than just words. Anyway I am pleased they are now going to keep us informed of their investigations in to collusion. Nothing worse than them hiding behing the data protection act and not knowing of any bans etc. Would like to see chipfire's email too. |
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several hundred loyal long time players that they have lost
For once Jim I think you are wrong, by now they will have lost thousands. |
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Just noticed that the only real deepstack is $1 buy in, i thought they was at least gnna increase the other deep stacks from 3k to 5k but no we are kept happy by the $1 deepstack.
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i have had 4 so far doobs, most of them contradictory. correspondence is ongoing. i wasnt really affected at all by the collusion i was just mortified that a week after tamtamsan was outed by punterz and arb he was still colluding and cash dumping.
me and joffy emailed bf the same night they all vanished off the site. you only have to look at his (tamtamsan ) scope graph to get an idea of the scale of it. a long term losing low stakes donk wins 2.5k in a month from good players, and nobody gets a refund ???? perhaps arb, joffy, punterz etc have been refunded and sworn to secrecy. fair play to them if they have. drop me a mail doobs and i will let you have a look at the correspondence, some of which was identical to that posted by joffy. markdobson@hotmale.co.uk |
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No refunds however thye have asked me to stay vigilant ;)
Regards Juliet Bravo |
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Kangaroo was seething on cash tables. Apparently betfair banned various forum accounts he uses just before announcement on collusion. He is insisting he is refunded via email as he reported **s and they were still allowed to play for a week after. I can see where he is coming from, in one game he bubbles against two **s and loses $211 for a seven days after the people can still afford to register for these games.
It seems to me like betfair are telling lies saying they refund cash. If they don't refund in this instance when will they refund? A player is clearly **ed and the **s clearly have cash in their accounts still. If you can't get money back in this instance then you never can. More lies and empty promises from betfair, I won't be coming back here any time soon. |
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you couldnt make this up
basically they might now refund YOUR money providing you chase them enough times and the** who took it havent gone busto cant believe almost some praise at this new stance, received an email from stars yesterday for a refund of $80 dollars from 8 months ago. They even apologised for the long time it has taken to refund me ( i had no idea i warranted one to be honest) |
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i have taken things as far as i can. like joffy, i have had confirmation all the players i reported are now banned, and also been asked to report anyone else i suspect.
if i had the time and the inclination i could probably spend an hour on scope detecting other usernames involved in this, but i suspect they too have realised the game is up and will be laying low for a while or moving to another site. on a positive note at least these players have been banned. the moral of the story i gues is you need to be careful who you sit down to play with, and if you suspect collusion the onus is on you to keep hammering away at bf until they act. |
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Seriously ask yourself who really are the mugs here!
So many poker sites out there folks :-) Banging your head against a brick wall is not the way. |
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Why do i have to wait 6 hours before i can play in the next 10 minute blind levels tourney ??? Please put a few more on will you s** a few of those 15 minutes blinds $5 reg to 10 min blind thank you
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A decent lawyer is charging you £150 ish to write a letter to BF, (I'd send it to UK head office, especially if you were originally an Exchange customer), and ask all the relevant questions regarding policy and procedure, (past and present), and referring to specific instances. Perhaps Patrick Russell at Charles Russells.
On another point, unless you have signed a confidentiality agreement with BF then you have the right to reproduce any written content that they provide as long as it does not cause malice or harm and is reasonably in yours or the public interest. The footnote on the bottom of emails is rather contentious legally. |
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Absolutely Jim. Sticking a "don't share this with anyone on the end of a letter" means nothing. It's not a copyright.
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"the players you've recently reported have now been banned form Betfair." (sic)
i think thats job done from my perspective. i didnt lose money to them so i dont need compensating. and i also got a nice thank you email today from bf. ive played something like 2000 22$ d2ns this year. of those there has been definite collusion in 3 of them, which i raised in the chatbox during the game, and which i reported to bf. none of the colluders still play here. there have been probably no more than a half dozen other games i suspect were rigged, but i couldnt prove anything so made a note of the players i felt were suspect. sometimes possible collusion is just bad play. of course the best colluders are very hard to detect, particularly if you multitable, as you tend not to watch hands were you have folded pre. and i suspect these players are not going to be playing many lower stakes games. there certainly isnt widespread collusion at the lower stakes, perhaps one game in every 200. its down to the high stakes d2n players to remain vigilant as there is more incentive for people to **. if you report the colluders, and continue to badger bf, then they will ban people. i would also like to think they will compensate those who have lost out. |
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chip. they MUST compensate people. It's not enough banning them, it's ridiculous that despite bans players still havent been refunded, and been given that most ridiculous excuse!
Gl at tables sir, nice work btw. |
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am i the only person who suspects that 'The Fraud Dept' probably consists of one bloke who has 5 other job titles too.
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they might also be responsible for sending out promotional prizes :p
actually i think that there isnt a specific poker fraud department at all, just one generic one for all betfair, and they are probably more concerned with cc chargebacks , kyc and money laundering than they ever will be with collusion on the poker tables. personally I don't think they have any anti collusion software at all. lets face it, if they can't get the sattelite information right for two years what chance to develop functional anti collusion software? that would tie in with call centre staff who service all areas of betfair, same prob with the fraud team who i suspect many of whom dont play poker and may not know what to look for. what other explanation is there? |
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i wouldn`t mind a ten minute blind mtt but i might have to wait 9 hours until i get one at 8pm tonight.More 10 minute blind tournies please thank you
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~X(
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