Poker
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18 Nov 09
08:38
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Date Joined:
22 May 02
Firstly many thanks to all of you for your time and effort in responding to our Question and Answer Session on our Betfair Forum. Apologies that we have been late in our response to you. This was not our intention but as many of you have alluded to we wanted to answer your questions in the best way possible. We have been monitoring your responses since the day we posted and due to the sheer number of questions and queries we received have prioritised the top three into
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sorry, but what a load of cr@p.
We have learnt that we dont communicate this effectively with our customers, so we are going to improve that going forward. Previously we would always tell those people directly affected Where possible any funds that have been awarded as a result of collusion are re-distributed to those affected if the above is the case, then why has NOBODY on the forum EVER reported a) being told about the results of an investigation b) being refunded monies as a result of collusion. so according to betfair, that means they have never caught anyone colluding and it involved a member of the forum being affected by said collusion. otherwise, per their statements above, said forumite would have been informed and (potentially) refunded. big lol |
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Great answers - well worth waiting for imo
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so basically the majority of the post has told us everything you already do regarding collusion, tournaments etc......which we already knew. so thanks for enlightening us
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I think the answers are good in general and shows they put some thought in them :-)
Six of Clubs, you realise that the Forum is very small percentage of their player base right? So if there have been, for example, 10 cases of collusion reported, etc and 10,000 users overall, the chances of them being Forum users are very low.. |
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is that 10,000 users overall since betfair poker began?
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our schedule has to be tweaked in line with the trends of our customer base.
What exactly does this mean? |
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i dont know mrgrumpy but we might have to wait a while for an answer....which will then be delayed
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POSTING IN EPIC THREAD
BACKLASHHHH |
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Looks good on 1st glance, well presented, nice spellling, some lovely bold, collusion clearly acknowledged, but in reality no substance whatsoever other than an hourly $1 buy in.
Your site was once great with potential to be a major player; Bruce has brought it to its knees and we can only grieve at the loss of this wasted talent. |
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i mean .ffs , nearly half the post devoted to telling the morons who think its all rigged that it isnt.
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Simon, think about it like this. If there have been 200 posts over the last 3 years about specific instances of collusion, and if just 5% of those were investigated and determined to be fraudulent, then 10 forumites should have been informed and potentially had monies refunded.
Basically the whole post is a pile of poop and I wont be returning. Again I'm surprised that I'm surprised at the sub standard response. |
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Have just taken another look at betfair poker site, to remind myself if it really is as bad as i remember. Actually it's worse.
However do not despair , the look and feel of your site is so antiquated, i am sure if you were to apply to english heritage they would give you a grant and class it as a listed poker site. Enabling you to keep it in it's present format for future generations. |
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pretty expected response, no acceptance of anything being wrong (bar communication) and nothing in that reply that will tempt those who have long since left to come back to the site.
basically theyre going to add some $1 mtts, the customers all want turbos (despite the many many posts on this forum to the contrary), and a 3k stack is a deepstack lol with regards to the helpdesk and their levels of understanding, they must have received a lot of training since I last spoke with them, I didnt see any address as to why no one of any standing is on duty when big tournies are running (eveniong/weekend) complete avoidance in the response regarding the technical improvements the site needs (hu rematches, reloads, stopping data mining etc) as for the collusiion response, sounds like the right policy, just be nice to see evidence of its implementation, as most of the evidence on the forum has been to the contrary |
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So am I reading this correctly - the sum total of what they learnt from the collusion topic is that they do not communicate well?
What anti-collusion/**ing software do they use? Does this software exist? If so, why are they not using it? Those who report collusion is their front line? WTF, should they not be our front line and those who report should be their back-up. What exactly are their "high standards of monitoring and preventing"? They say "Our Fraud Department monitors and investigates any fraudulent and collusive behaviour 24/7, 365 days a year" - How do they do this? What am I missing here or was this just lip-service and in reality meant little to nothing? I used to love BF and played daily. Since the move to the new skin with no improvement on stability/liquidity at the site in the year after that I found it impossible to continue. The answer to the collusion issue has done nothing to convince me that I can return with confidence. The book is now firmly closed and it is a shame as BF could have been huge. |
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I think Betfair have answered the questions perfectly well, and hopefully it has now put anyones fears to bed.
Well you never know when i might need a job ;) |
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Why are most of our tournaments and satellites turbo or super turbo? And related to this why do we not have more tournaments that have 15 minute blinds?
Looking at our customer base there is a big demand for quicker tournaments This quote was so good i had to reprint it in bold. |
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I agree with JPJ. Having been made redundant once already this year I'd just like to say that I think Betfair Poker
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No mention of why they used to hide behind the data protection act when dealing with collusion reports. It would have been nice to see an explanation for this and why all of a sudden after this Q+A the data protection act isn't an issue for them anymore.
Overall though the answers given haven't really altered my views on betfair poker. As someone else says the response is well worded but there's little substance. When looking at it you realise that you could have written exactly the same thing. The proof of whether they take this seriously will be in their actions which speak louder than words. We need to see someone posting on this forum that they reported collusion and got funds returned to their account to see if betfair are true to their words. At the moment there's nothing to make me want to play at betfair poker more often. I played most of my poker at betfair for a while but now I will only visit fleetingly. Anyone who plays most of their poker or all of it on betfair is mad IMO, they just don't do enough for long term customers to make them feel valued and there are far better alternative sites out there. I hope though that I am wrong and we see significant changes and I can maybe be tempted back to betfair gradually. |
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Whilst the replies fall short of what most would like to read, just the fact that collusion has been highlighted means there should be a big improvement in this area.
The games, schedules and layout of the site are down to personal preference (I enjoy Stud, Oma hi/lo, Horse, etc, so play elsewhere for these), and there are enough sites around for everyone to be accommodated. |
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Blue and White army 11 Nov 16:52
KunkuWap 05 Nov 16:44 Yea min buyins, hit n running are tilting. I think they should def introduce some 50bb min buyin tables + 60min time before returning to table with less than you left with. Wonder if they'll listen to one of their sponsored pro's. If they don't then we may as well all give up! Not even a mention :( |
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collusion
These people who investigate(in my experience return standed e mails ) What experience in all forms of stts do they have,without understanding the game at a very high level , they can not do the job.its fine telling us you will investigate , but investigate what, if you dont know what your looking for then might as well investigate the jack the ripper murders,shorditch is a good place to start . |
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p.s Forumtramps has he had a late night or did his chat get banned just b4 you released it. You could investigate that,the fact he hasnt replied yet points to foul play.
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he's prob having a posh one over this.
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So just to clarity... theres never been any collusion... the software is fine... we may give it a tweak after xmas... the rng is fine althought outdated and obsolete... were throwing in a few mtts to keep our ever expanding customer base happy...
Yep... Everything is just fine and dandy... Well done!!! |
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Thanks to Betfair for organising the Q&A :-)
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all fart and no poo imo
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The best thing about this whole predictable farce is that all the usual suspects who have been moaning and moaning moaning about collusion - WILL STILL CARRY ON PLAYING HERE, and simply just keep moaning about it. LOL.
STOP MOANING FFS. How many YEARS will it take for it to sink in that they (allegedly) don't give a damn!? Will it ever sink in? Will you ever learn? How can you possibly not understand this after all this time? If you want to continue playing on a site full of **s and colluders that you continue to see, continue to report and continue to see them at the tables, then fair enough. Keep playing with them. But STOP MOANING ABOUT IT! :) If you are good enough to win on one site you are good enough to win on another where there will be just, if not more, as many fish for you. |
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Year after year.
Decade after decade :) |
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fedddddddd uppppppppp 18 Nov 16:10
the rng is fine althought outdated and obsolete Where do you keep getting this ridiculous idea from? |
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i also lol'd at the one thing in the op they didn't put in bold which was
Fears over COLLUSION have been widely expressed, and we would like to address them. |
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It is rather like a bad sitcom. Only funny because it is so predictable. Do you realise that people are laughing not at what you say, but at knowing what you were going to say before you said it, and knowing it was going to be bollux anyway?
Good luck, see you next year when you return for another "Why did it go wrong again" episode. |
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I noticed that too GB. Also a little odd that they chose to answer a badbeat question that I don't recall anyone answering?
Clearly they assume the forum is a group of low IQ, unskilled, unqualified, newby poker players! I suppose they got something right ;-) |
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yeah, it was almost like they had an answer for that prepared and thought, might as well include it anyway.
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been having a bad day
thanks for the joke thread betfair thanks |
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I get the impression that the same exercise, (ie feedback request), has been carried out elsewhere. Probably directly at greek market etc, and this was the number two issue, number one obviously being the lack of $1 superturbo's.
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:D :D :D :D
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So...
...that's what has taken - how long to produce? Waffle 7 Substance 0 Thank you Betfair. I'm sure everyone who went to the effort of posting on the original thread will be as pleased as punch with that reply. All our gripes have been washed away. Just as an aside though, perhaps you could seek the permission of players who have been the victims of collusion and to whom you have made refunds, to print their names here. In that way we will be able to fully appreciate your attempts to stamp out **ing and be fair to your honest up-standing customers. I ask because I have reported collusion to your helpdesk; cases where players have actually discussed the collusion in the chat box, and I have received nothing, not a penny, back. Plus ça change, plus c'est la même chose. |
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Since they are audited by an external agency, (though that is only a statement and does not indicate the depths of an audit), they would be able, (and should be willing), to report on numbers.
Players suspected/investigted for collusion Funds confiscated Funds reallocated You can bet that these figures would be embarrassing and therefore not forthcoming from betfair. You may have some entitlement to them from auditors or regulatory bodies. |
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No mention of why they used to hide behind the data protection act
But, also no mention of using it as a reason not to discuss outcomes. This at least shows that they took some notice of the feedback. The proof of the pudding will be in the eating. Perhaps Lisa should resubmit the complaint where there was open discussion in the chat box? |