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Don't know what those two previous posts are all about, never seen that before, can't even remember what pics they were
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So looks like you can't get through pics quicker these days, that's a shame
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'shambles' would be more appropriate as this situation has been going on for weeks.
I've raised the issue twice by emailing the CEO peter.jackson@betfair.com. The first time back on 2nd August and despite receiving a reply from a Complaints Executive promising to investigate, the matter was never resolved and the 'investigator' stopped responding to my requests for an update. Below is the second of my emails which I sent on 11th August @ 13:49. I received a reply from a Senior Complaints Executive stating "I have forwarded this to the Forum team. They will investigate promptly". Good afternoon Whenever I upload a new photo to one of my Community Forum galleries I see once I've done so that it's labelled 'Pending Approval'. Yet today I've witnessed another user upload an image at 12:46PM and he's actually displayed it on a topic just one minute later at 12:47PM. Didn't appear to have to wait for approval. Why do seemingly all my images go through the tortuous 'pending approval' process? I feel I am being deliberately targeted for some reason. Please ask one of your trusted underlings to investigate and explain to me the reason behind this apparent discrimination Thank you. Regards, Terry *******. Here I am five days later and still no news. |
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A job title with 'executive' means two very different things depending on the industry.
It either describes a top-level senior leader who makes company-wide decisions, or an entry-level support staff member who carries out menial day-to-day tasks in fields like marketing, sales or complaints.  |
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This forum is painfully outdated
Its 2026, when was the last meaningful change? Must have been 2011 when they introduced Live View Then nothing for 15 years. |
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Complain and all you get from them is excuses.
✦ AI Overview Excuses are tools of incompetence used by Betfair's Community Forum Administrators to build bridges to nowhere and monuments of nothingness. |
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Testing 2012 photo...
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mesmerised - Having recently raised a complaint please see below an extract from an email I received in response from someone at Betfair with the job title of 'Senior Complaints Executive'. Note the first and last sentences in the paragraph. It sums up what we're up against.
Having spoken to the Forum team, they have confirmed that all images that are uploaded onto the Betfair Forum must be approved by the moderation team. The moderation team's monitoring of the Forum is only one of their many responsibilities; therefore, there can be times that posts are left pending for several hours, and on others they can be approved instantly. If an image happens to come through as the team is doing the moderation, then naturally that will be approved/denied much quicker. Also, if an image is uploaded to a person’s gallery (i.e., their forum account), this can be used at any point without the need for approval. |
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Thanks top2rated.
That image above just about made it before the start of the season, but quality looks poor as I can no longer make them large, I've no idea why they disabled that feature and tbh, I wouldn't waste my time asking them. Kind Regards. |
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[img]https://images.onesite.com/community.betfair.com/user/mesmerised/59aa238d38af3b7a4c05576192b26c6b.png?v=128700[img]
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