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Management at Cinnamon restaurant in Ranelagh have apologised and said that a staff member experienced a “moment of madness” after they called a customer an “****” on Twitter.
The staff member using Cinnamon's Twitter account, which only has 11 tweets, made the statement after the customer complained of having to wait 40 minutes for service and referred to the restaurant as “a pretentious crèche”.
The customer also tweeted that he would not be returning to the restaurant. The staff member responded with: “Here's something else for you to re tweet. You're an ****. Why don't you come in and introduce yourself to us.”
Speaking to The Irish Times, a member of management said that it was not a professional move to make.
“I concede that it was not a professional move to make and was not as jovial as intended,” she said.
“To be honest, I am not really sure what the next move should be.”
Six hours after the offending tweet was published, the restaurant apologised publically and said disciplinary action has been taken.
"In Cinnamon the customer is our priority, we have a huge number of regular customers, many of whom have now become our friends. We sincerely apologise to all of our customers for the offence caused by our comments on Twitter."
Since the tweet was posted earlier today, Twitter users have lambasted the restaurant's social media blunder, which has already received over 100 retweets.
According to chief executive of the Restaurants Association of Ireland Adrian Cummins, it is important to have a good relationship with all customers.
“The customer is king at the moment and there is a need to address complaints in an organised fashion and expletives are not the way to go about it,” he said.
He also advised other restaurants to use social media wisely.
“I advise all our members to be careful what they tweet. We need to be careful how we use the power of social media.”
Particularly like the line from the Restaurants Assoc of Ireland “The customer is king AT THE MOMENT...". He must see a time coming when the customer wont be king.
The staff member using Cinnamon's Twitter account, which only has 11 tweets, made the statement after the customer complained of having to wait 40 minutes for service and referred to the restaurant as “a pretentious crèche”.
The customer also tweeted that he would not be returning to the restaurant. The staff member responded with: “Here's something else for you to re tweet. You're an ****. Why don't you come in and introduce yourself to us.”
Speaking to The Irish Times, a member of management said that it was not a professional move to make.
“I concede that it was not a professional move to make and was not as jovial as intended,” she said.
“To be honest, I am not really sure what the next move should be.”
Six hours after the offending tweet was published, the restaurant apologised publically and said disciplinary action has been taken.
"In Cinnamon the customer is our priority, we have a huge number of regular customers, many of whom have now become our friends. We sincerely apologise to all of our customers for the offence caused by our comments on Twitter."
Since the tweet was posted earlier today, Twitter users have lambasted the restaurant's social media blunder, which has already received over 100 retweets.
According to chief executive of the Restaurants Association of Ireland Adrian Cummins, it is important to have a good relationship with all customers.
“The customer is king at the moment and there is a need to address complaints in an organised fashion and expletives are not the way to go about it,” he said.
He also advised other restaurants to use social media wisely.
“I advise all our members to be careful what they tweet. We need to be careful how we use the power of social media.”
Particularly like the line from the Restaurants Assoc of Ireland “The customer is king AT THE MOMENT...". He must see a time coming when the customer wont be king.
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