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28 Dec 11
16:42
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Date Joined:
22 May 02
Customers betting in-play on this race will have seen that Voler La Vedette was available to back at 29 when the in-running market was suspended, and that a considerable sum was matched on the clear winner at that price.
An investigation has revealed that this was due to an obvious technical fault which allowed a customer to exceed their exposure limit.
In accordance with our terms and conditions, all in running bets on this race, both win and place, will be made void.
We fully appreciate the dissatisfaction this will cause many customers, and apologise for a very poor customer and betting experience.
An investigation has revealed that this was due to an obvious technical fault which allowed a customer to exceed their exposure limit.
In accordance with our terms and conditions, all in running bets on this race, both win and place, will be made void.
We fully appreciate the dissatisfaction this will cause many customers, and apologise for a very poor customer and betting experience.
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In response to a number of customer questions on this matter, we would like to clarify that the account in question has no commercial relationship with Betfair other than being a customer.
Further update to 2pm Leopardstown race
Firstly, we would like to re-iterate that anyone betting in-running in yesterday’s Leopardstown race clearly received a very poor customer service and betting experience. We apologise once again for this.
We have identified the issue and replicated it in a test environment last night. A fix was applied overnight, and is now subject to rigorous testing. A further update on this will be made today.
Contrary to some media speculation, we can confirm that all in-running bets on this market would have been voided, had Voler La Vadette won or lost. There was never any chance of the account in question profiting yesterday. The account in question was also immediately suspended after the Leopardstown race.
There has been some criticism from customers, and in the press, that Betfair took too long to void. Quite simply, we made the decision after we were in full possession of the all the facts and input from the relevant internal departments. A decision was then made to void in accordance with our terms and conditions.
We will update when more information is available.
Firstly, we would like to re-iterate that anyone betting in-running in yesterday’s Leopardstown race clearly received a very poor customer service and betting experience. We apologise once again for this.
We have identified the issue and replicated it in a test environment last night. A fix was applied overnight, and is now subject to rigorous testing. A further update on this will be made today.
Contrary to some media speculation, we can confirm that all in-running bets on this market would have been voided, had Voler La Vadette won or lost. There was never any chance of the account in question profiting yesterday. The account in question was also immediately suspended after the Leopardstown race.
There has been some criticism from customers, and in the press, that Betfair took too long to void. Quite simply, we made the decision after we were in full possession of the all the facts and input from the relevant internal departments. A decision was then made to void in accordance with our terms and conditions.
We will update when more information is available.
We are still finalising our investigations and a further update will now be made tomorrow morning.
We would like to apologise for the delay in providing this update but would like be in a position to provide our customers with as much information as possible.
We would like to apologise for the delay in providing this update but would like be in a position to provide our customers with as much information as possible.
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