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A punter from the UK has revealed to GamblingNews.uk that bet365 is refusing to release his winnings following England’s dramatic World Cup victory over Mexico. He staked around £8,000 on the match and expected a straightforward payout once the final whistle blew.
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For the bettor involved, that result should have triggered an immediate payout on his winning ticket. Instead, he says bet365 opened a responsible gambling review the moment he tried to withdraw his funds. He claims no such check had ever been applied to his account before this sizeable win.
As part of that review, the operator asked him to provide bank statements and other proof of income. The stated purpose is to verify that his income can support the level of gambling on his account, a request he says was never made during any previous period of betting or losing. The punter added that he lost over £20,000 gambling with bet365 over the prior two years and never faced issues or “responsible gambling checks” when depositing funds.
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For the bettor involved, that result should have triggered an immediate payout on his winning ticket. Instead, he says bet365 opened a responsible gambling review the moment he tried to withdraw his funds. He claims no such check had ever been applied to his account before this sizeable win.
As part of that review, the operator asked him to provide bank statements and other proof of income. The stated purpose is to verify that his income can support the level of gambling on his account, a request he says was never made during any previous period of betting or losing. The punter added that he lost over £20,000 gambling with bet365 over the prior two years and never faced issues or “responsible gambling checks” when depositing funds.
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That is from https://gamblingnews.uk/betting/2026-07-12/bet365-refuses-to-pay-british-punters-england-vs-mexico-winnings/
Hat-tip to this Reddit thread: https://www.reddit.com/r/unitedkingdom/comments/1uuv6lg/bet365_refuses_to_pay_british_punters_england_vs/
And to the Racing Post report: lol, who are we kidding?
Hat-tip to this Reddit thread: https://www.reddit.com/r/unitedkingdom/comments/1uuv6lg/bet365_refuses_to_pay_british_punters_england_vs/
And to the Racing Post report: lol, who are we kidding?
Here's the Australian bit:-
bet365 ordered by Australia’s financial watchdog to get AML structures in check
ustralia’s national financial regulator AUSTRAC has entered into a binding agreement with bet365 that obliges the operator to strengthen its internal AML controls.
The system overhaul requires the implementation of an ongoing risk assessment approach “underpinned by clear methodology and processes”, accompanied by stronger suspicious transaction monitoring as risks evolve.
According to the regulator, the action follows an independent audit of bet365’s operations, which constituted that the above actions are needed to achieve an on-par regulatory compliance.
Brendan Thomas, AUSTRAC Chief Executive Officer, commented: “Gambling businesses pose an inherent money laundering risk and we are focusing on the risks to the Australian economy from money laundering through this sector.
“The gambling industry processes large volumes of money at high speed, often through anonymous digital channels. This creates opportunities criminals look to exploit.
“This means businesses need to continuously improve their systems to assess risks and monitor for suspicious activity because when controls fall behind, the consequences extend beyond a single company.”
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bet365 not the first on the list
Most notably, the financial watchdog filed a lawsuit against Entain Australia in December 2024, to be heard in the Federal Court of Australia on 30 November 2026, alleging systemic breaches of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Another domestic player, Flutter-owned Sportsbet, was also subjected to AUSTRAC-mandated changes to its AML controls in May 2024.
Extracts from https://sbcnews.co.uk/oceania/2026/07/06/bet365-austrac-aml/
bet365 ordered by Australia’s financial watchdog to get AML structures in check
ustralia’s national financial regulator AUSTRAC has entered into a binding agreement with bet365 that obliges the operator to strengthen its internal AML controls.
The system overhaul requires the implementation of an ongoing risk assessment approach “underpinned by clear methodology and processes”, accompanied by stronger suspicious transaction monitoring as risks evolve.
According to the regulator, the action follows an independent audit of bet365’s operations, which constituted that the above actions are needed to achieve an on-par regulatory compliance.
Brendan Thomas, AUSTRAC Chief Executive Officer, commented: “Gambling businesses pose an inherent money laundering risk and we are focusing on the risks to the Australian economy from money laundering through this sector.
“The gambling industry processes large volumes of money at high speed, often through anonymous digital channels. This creates opportunities criminals look to exploit.
“This means businesses need to continuously improve their systems to assess risks and monitor for suspicious activity because when controls fall behind, the consequences extend beyond a single company.”
...
...
bet365 not the first on the list
Most notably, the financial watchdog filed a lawsuit against Entain Australia in December 2024, to be heard in the Federal Court of Australia on 30 November 2026, alleging systemic breaches of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Another domestic player, Flutter-owned Sportsbet, was also subjected to AUSTRAC-mandated changes to its AML controls in May 2024.
Extracts from https://sbcnews.co.uk/oceania/2026/07/06/bet365-austrac-aml/
So they're literally trying to rob him of his winnings. If they get away with it all the firms will do the same.
If they get away with it all the firms will do the same.
rofl they already do the same and the gambler hating UKGC does nothing.
rofl they already do the same and the gambler hating UKGC does nothing.
doin well to be allowed to deposit those amounts.
A spokesperson from B00B (British Organisation Of Bookmakers) said:
"We just have to hope and pray that this kind of behaviour doesn't encourage anybody to bet with those dastardly "black market" bookmakers that aren't licensed and regulated in the UK."
"We just have to hope and pray that this kind of behaviour doesn't encourage anybody to bet with those dastardly "black market" bookmakers that aren't licensed and regulated in the UK."
Surely has a case to be refunded 20k he's lost, or have bet settled in full.
Doubt he cares which.
Doubt he cares which.
Terrible PR for Bet365, Its strange all these " welfare " 
checks come AFTER a nice win.
checks come AFTER a nice win.
365 is trying it on. I'd suggest an email to Ms Denise Coates.
Ladcrookes did that to me when I asked to withdraw my deposit of (2 mins) - not winning - having been invited in an email to bet £20 and get a £20 free bet; day-release staff and duty manager online would not help.
However, an email to their CEO prompted a near immediate response from the head honcho at this department. He cited their t&c, verification, etc, but I referred him to their promotional email. The deposit was in my account within two days.
Ladcrookes did that to me when I asked to withdraw my deposit of (2 mins) - not winning - having been invited in an email to bet £20 and get a £20 free bet; day-release staff and duty manager online would not help.
However, an email to their CEO prompted a near immediate response from the head honcho at this department. He cited their t&c, verification, etc, but I referred him to their promotional email. The deposit was in my account within two days.
I had a dispute with them several years ago where they were trying to pay me less than I was entitled to. I took my complaint to IBAS and ultimately I was paid exactly what I was claiming. Immediately on payment they restricted my account saying I had opted into ''self exclusion'' for a period of time. I told them I had done no such thing and asked what period of time I had self excluded myself for and they couldn't give an answer. It was ridiculous. Emails were sent back and forth as I asked for evidence that I self excluded and they couldn't provide any for the simple reason I have never ever had to avail of that service with any bookmaker. Eventually they blocked me and terminated my account. So boys and girls if you take them to IBAS and win your case expect to be banned. Horrible outfit in my opinion.
Here is the same. I was offered £25 as final compensation for a prolonged market suspension because of their professional incompetence. IBAS delivered over £900.
Yours and mine are reasons I refuse point-blank to furnish bookies with personal and financial info. I'd rather close my account.
Bookies have been and still are being fined mega bucks regularly by the Gambling Commission for "turning a blind eye" to persistent mega losers, and infringing the money laundering check. Bookies are proven licensed crooks, period.
Yours and mine are reasons I refuse point-blank to furnish bookies with personal and financial info. I'd rather close my account.
Bookies have been and still are being fined mega bucks regularly by the Gambling Commission for "turning a blind eye" to persistent mega losers, and infringing the money laundering check. Bookies are proven licensed crooks, period.
They asked me for neither personal nor financial information. They simply initially ''placed restrictions'' onmy account which meant I couldn't place a bet with them after getting my full payment from the resolved dispute. They then said I ''self excuded'' which was a very obvious lie and they then simply banned me.
They did not like me using IBAS which is a necessary tool to help protect punters from unscrupulous bookmakers. I actually worked in bookmaker offices for about 40 years and it is horrible fraudsters like this crowd that give the bookmaking industry a bad name. I'm convinced many many punters aren't sure of the returns from some of their wagers and are being scammed.
They did not like me using IBAS which is a necessary tool to help protect punters from unscrupulous bookmakers. I actually worked in bookmaker offices for about 40 years and it is horrible fraudsters like this crowd that give the bookmaking industry a bad name. I'm convinced many many punters aren't sure of the returns from some of their wagers and are being scammed.
would denise making herself a billionairess not put you off gambling?
She very quickly sorts the wheat from the chaff.
She wants all the smaller punters and it's a good business model.
She wants all the smaller punters and it's a good business model.
Other people getting seriously/fatally injured in car crashes never put me off driving. So other people losing money to her never put me off gambling.
It's very strange how people have different experiences with bookies. 365 was my longest lasting account. Over £10K profit. Not horse racing, mind! And they were very good with offering markets.
Worst experience of all was bfex themselves, who voided an entire market as certain players in the market didn't understand the rules correctly. Betfair didn't want to apply their own rules, so simply disappeared the entire market. They literally included an example of how the rules worked within them. But still help out their humiliated mates.
Deeply frustrating would be putting it mildly!
Deeply frustrating would be putting it mildly!
VLV was as good an example known to man re BF's interpretation of their own rules
enni proof of these prophets,cider? or just woffle?
The good old days of the betfair forum, one forumite knew a WH compiler who was also on here, and gave me his contact. He raised my liability by £5K. That's years gone, but to be fair, I had taken Hills for a lot of money and I was pretty grateful for that concession.
No need to prove, rico. One infamous event (Aston being eliminated from SCD), several of us on here had a massive result, 66-1 and all rates down. When 365 were offering big liabilities in running on SCD.
Seems barely credible now, Ladbrokes at one point gave me a £10K max bet liability. Until Rockabye, ha.
Seems barely credible now, Ladbrokes at one point gave me a £10K max bet liability. Until Rockabye, ha.
You can have one snap Rico, as it was a rather pretty closing exchange book, if I do say so myself.
what did ewe strictly fans see that others didnt?
i had no idea wham/last xmas was No1 in 2023..how did that come about and why did ewe bet it?
Back then it was a literal license to print money. Lots of casual punters and a compiler willing to take us on.
Astom was an amazing dancer and the fav. But the producers are pretty easy to read, and on the night it was evident he was in their crosshairs. It wouldn't happen now, but all they cared about them was getting the good male dancers shifted off the show.
Astom was an amazing dancer and the fav. But the producers are pretty easy to read, and on the night it was evident he was in their crosshairs. It wouldn't happen now, but all they cared about them was getting the good male dancers shifted off the show.
You see Pogues second in the betting list, that was the year Shane had just kicked the bucket. Almost everyone assumed Pogues would win, including the media. I actually played it quite badly, Pogues traded 1/5 or so, I was -£3K on them at one point. But my arse went. Still, I had backed Wham at the trads as well, and still drew about £2K overall.
Wham are basically guaranteed sales for the Xmas chart via streaming. That still stood in 2025, but they were pipped by Kylie.
Wham are basically guaranteed sales for the Xmas chart via streaming. That still stood in 2025, but they were pipped by Kylie.
best music tutch i ever had i told everywon to bet bucks fizz/making your mind up to win eurovision..
was only my opinion though.
was only my opinion though.
EV is so different to #1
#1 has evolved so much over the years, XF was just the default winner annually, then RATM happened. XF then died off, streaming came along. LadBaby then effectively killed the market for a few years.
Hardly anyone pays for music now, so Wham will be the annual favourite until the OCC changes the rules, or UK tastes change. Last year was desperate liquidity though, alas. Unlike EV which is bigger than ever.
#1 has evolved so much over the years, XF was just the default winner annually, then RATM happened. XF then died off, streaming came along. LadBaby then effectively killed the market for a few years.
Hardly anyone pays for music now, so Wham will be the annual favourite until the OCC changes the rules, or UK tastes change. Last year was desperate liquidity though, alas. Unlike EV which is bigger than ever.
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