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07 Jul 25
20:02
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Date Joined:
04 Jan 04
Have you sent out emails today regarding a data breach?
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Dear Anthony,
We are writing to inform you of a data incident on our Betfair platform. The nature of this incident means that regrettably some of your personal information has been impacted. Importantly, this does not include passwords, ID documents or any usable card or payment details. However, we want to be transparent with you and are therefore making you aware of the incident and the measures we have taken. You do not need to do anything, however we recommend you remain vigilant. We have provided a link below to general tips about online safety for your information.
What happened?
We recently detected that an unauthorised third party had gained access to limited betting account information related to some of our customers.
Immediately upon becoming aware of this incident, we initiated a full investigation, supported by leading IT security experts, to terminate the unauthorised access, fully contain the threat and protect our networks and our customers. We have informed relevant regulators and authorities and will continue to engage with them as required.
Once the unauthorised access was removed and the incident fully contained, we immediately launched a full evaluation of the affected information, with our teams working to understand what customer information may have been involved.
Based on our evaluation of the information involved, we concluded that the personal information affected is limited to basic betting account details, such as your username and email address, and some contact information, including your name and the first line of your address and city. It also includes details of some recent activity on your account and technical data like your device ID and IP address. Importantly, this does not include passwords, ID documents or any usable card or payment details.
What you can do:
There is nothing you need to do in response to this incident, however we recommend you remain vigilant. You can find out more information about online safety here: https://www.ncsc.gov.uk/section/advice-guidance/you-your-family.
Should you have any questions, please don’t hesitate to get in touch with us.
We sincerely apologise for the inconvenience this incident may have caused. Safeguarding and securing your personal information is of the utmost importance to us. Thank you for your understanding.
Sincerely,
Ashley Hart
Managing Director, Customer Operations
We are writing to inform you of a data incident on our Betfair platform. The nature of this incident means that regrettably some of your personal information has been impacted. Importantly, this does not include passwords, ID documents or any usable card or payment details. However, we want to be transparent with you and are therefore making you aware of the incident and the measures we have taken. You do not need to do anything, however we recommend you remain vigilant. We have provided a link below to general tips about online safety for your information.
What happened?
We recently detected that an unauthorised third party had gained access to limited betting account information related to some of our customers.
Immediately upon becoming aware of this incident, we initiated a full investigation, supported by leading IT security experts, to terminate the unauthorised access, fully contain the threat and protect our networks and our customers. We have informed relevant regulators and authorities and will continue to engage with them as required.
Once the unauthorised access was removed and the incident fully contained, we immediately launched a full evaluation of the affected information, with our teams working to understand what customer information may have been involved.
Based on our evaluation of the information involved, we concluded that the personal information affected is limited to basic betting account details, such as your username and email address, and some contact information, including your name and the first line of your address and city. It also includes details of some recent activity on your account and technical data like your device ID and IP address. Importantly, this does not include passwords, ID documents or any usable card or payment details.
What you can do:
There is nothing you need to do in response to this incident, however we recommend you remain vigilant. You can find out more information about online safety here: https://www.ncsc.gov.uk/section/advice-guidance/you-your-family.
Should you have any questions, please don’t hesitate to get in touch with us.
We sincerely apologise for the inconvenience this incident may have caused. Safeguarding and securing your personal information is of the utmost importance to us. Thank you for your understanding.
Sincerely,
Ashley Hart
Managing Director, Customer Operations
by the response it seems to be very selective which makes it even more sus
I got an email at 3:58.I would like to know who they have been sharing my data with and have they reported this breach to the Data Protection Commission.
Also as a long term customer how do they intend to compensate me.
Also as a long term customer how do they intend to compensate me.
Once upon a time I had a betting volume equivalent to €1.2 million per annum and had an account manager.Wouldn't do 1per cent of that these days -that would be the only thing that would make my account stand out.
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