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Just had e mail from Santander re gambling

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Replies: 90
By:
The Knight
When: 22 May 24 00:07
I had an email from a major bank last week advising me that I had not logged on to view my current for 5 months.

WTF has it got to do with them? The account is well in the black and so why are they pestering me?

It is sinister how so many are now employed to look over the shoulders of others and 'advise' them about what they should be doing.

And what makes it worse, those sending the emails and doing the nosing are almost certainly young, naive and have been brainwashed by a UK society that is a now a nanny state. It will only get worse before / IF it ever gets better.

For someone like me, born in 1960, raised to think and stand on my own two feet by slightly older parents and a very strict, but highly effective, grammar school education, the touchy-feely UK makes me feel ill nowadays.

We are awash with counsellers and mental health professionals who cannot wait to intervene in the affairs of others. Society needs to develop a backbone again and start wallowing in emotion at every opportunity.
By:
dustybin
When: 22 May 24 08:04
It isn’t simply the amounts.

As I mentioned on a similar thread I move money around often and I’ve never had anyone ask anything.
I’m a rate tart, ok they can see chunks moving in and out between financial organisations and presumably instinctively turn a blind eye to those…

But as mentioned recently, to keep an ISA amount active between financial year end and new financial year I recently moved a large amount into a brokers account.
These brokers offer CFD trading among other activities which is moronic gambling and not a peep from Santander.
By:
dave1357
When: 22 May 24 08:22
Cider • May 21, 2024 9:04 PM BST
How can one put into words how ludicrous that ombudsman final decision is. A bank simply facilitates transactions, as long as they are legal. It should not be compelled to meddle in what anyone spends money on


More than that, the FCA guidance which he shoehorns his decision into, was issued on 2021, well after the events in question.
By:
Brian
When: 22 May 24 08:53
Agree with everyone on ombudsman's ridiculous decision. No wonder banks are sending out equally stupid letters to save them from nutty jobsworths.
By:
howard
When: 22 May 24 10:40
So the bottom line is banks are sending these emails to avoid having to pay back someone's gambling losses. But if you've bought 6 new pinball machines at 10k each that's fine because it's not gambling. Even though you've lost 10k+ as soon as you take 'em out the box.
By:
The Management
When: 22 May 24 10:59
i can't argue that this isn't ridiculous (to use the much over-used Racing Post description) - it's "Draconian and intrusive". However the people comparing gambling to shopping (buying a car or pin ball machines) are on the wrong track (imo).

If you blow £60k on a car - you have a car.
If you blow £60k on 6 pin-ball machines - you have 6 pin-ball machines.
If you blow £60k on roulette and slots - you have sweet FA.
By:
stu
When: 22 May 24 11:22
Partly correct I think TM - but there is such a thing as shopping addiction. Yes, people do end up with products, but often they are pointless and simply bought due to urge to buy and spend. I have a close relative who suffered with this, and she ended up with a bank loan of 20 grand to pay off credit cards, for useless clothes she didn't wear. She then spent the loan on more clothes not to wear and almost went bankrupt.

Essentially, financial problems can be just as easy to create by other spending, not only gambling. Having products after buying them is not the main issue for many who just love debt.
By:
stu
When: 22 May 24 11:27
No banks or lenders stepped in to advise her not to blow thousands on clothes and at retailers either. And that is of course the main difference - no bank or finance institution will step in to curb other spending, when often the spending is out of control. Yet, for gambling they will step in when there is nothing wrong with it, and in total control.
By:
sageform
When: 22 May 24 12:18
In fact banks are making huge sums of money from their own gambling. It is called the "Merchant Banking arm" Not only do they trade in shares and currency exchanges for their clients and charge a fee for doing so, they also manage large sums of capital for themselves and other clients and of course that capital can be lost. The analogy with cars is not valid. If you deposit £1000 with a betting organisation you might on average lose 20% of it in a month (less for those who are experienced punters). If you spend £20,000 on a new car you lose 20% in 24 hours as that is the depreciation that most new car owners suffer. You still have the car but not the financial value.
By:
howard
When: 22 May 24 12:52
same with the pinball scene sageform but if anything worse. Lockdown was great for man-cave stuff sales. Now there's a glut and they are even cutting prices on some new machines but you will still lose 30% overnight on some titles.
By:
SlippyBlue
When: 22 May 24 13:25
Dartford and I go way back, just for the record he's a proper old school English gentleman, one of your own.

Betfred is the third company to ask me for 3 months bank statements.
If I did comply and print them off there would be literally hundreds of pages, it's just completely absurd and illogical.

All three accounts are now defunct, not that it's inconvenient really but just a bit annoying just how wrong it all is. The decision makers not knowing their ar$e from their elbow in particular grates on me.
By:
SlippyBlue
When: 22 May 24 13:26
Deptford..corrective text..
By:
Deptford
When: 22 May 24 15:05
Reply from Santander
By:
Deptford
When: 22 May 24 15:05
Yeah, i'm aware of the email you'll be referring to. This email is something that is sent out by the system if there are transactions to gambling companies made from the account.

As your bank, we have a duty of care to make our customers aware of the support that is available to them with regards to gambling. If you feel this email does not apply to you and everything is under control, you can ignore the email.
By:
Deptford
When: 22 May 24 15:06
I would like to reiterate the point, that there are no suggestions being made to insinuate that you have a gambling problem, but instead we just want to share useful information that you may benefit from knowing.

I'm sorry that you're unhappy about the gambling email that you received, I have recorded your dissatisfaction regarding this matter with reference
By:
stu
When: 22 May 24 15:06
you can ignore the email.

Be easier to not send them in first place then, but at least let us hope that is the bottom line they will take....
By:
dave1357
When: 22 May 24 15:38
Be easier to not send them in first place then,

and then some pr1ck takes them to the ombudsman and they're £50k down.
By:
brassneck
When: 22 May 24 16:04
Cant understand why the o.p. did not tell the bank that it is a gambling account.
its what most do."hello,is that the bank"i would like to open a gambling account"
Cryits not rocket science!!!
By:
stu
When: 22 May 24 16:04
If they are just 'infomercials' in essence then no problem, if they feel they need to send them out due to obligations as above.

However, the wording should be changed - gambling noted as 'high' certainly implies more than just some information in general about gambling, it is a description of where they see and judge your personal gambling spend.

They could instead state, we've noticed your spends include some gambling companies. The use of the word 'high' is the issue IMO.
By:
Storm Alert
When: 22 May 24 16:06
Based on the email I got with the title "Your gambling activity has been high recently", that is an inference on their part, as all they actually know is there were some recent transactions to Betfair which were higher than normal. There were quite a few links to click on in the email regarding gambling support and banking security, but the statement To help us improve the emails we send you, we collect information such as when they are opened and what you clicked on. If you don't want us to track any future emails you receive from us you can choose not to open them., is ridiculous as the tracking has already occurred as the statement it is at the bottom of the email.

From a privacy point of view, very odd they are sending an open email, rather than an email advising to check secured messages after logging into account, which they normally do when advising interest rate, T&C changes etc.
By:
stu
When: 22 May 24 16:09
From a privacy point of view, very odd they are sending an open email, rather than an email advising to check secured messages after logging into account, which they normally do when advising interest rate, T&C changes etc.

Also 100% important - they should be careful they don't get counter-sued on privacy grounds.
By:
brassneck
When: 22 May 24 16:13
he got the e mail because he did not tell his bank that it was a gambling account.
the bank were only looking after his interests.
it just goes to show how some people are so careless.CryCryCry
By:
brassneck
When: 22 May 24 16:25
Anyone who are serious about gambling must have a gambling account,in all my days involved in gambling i never seen such a stupid thread.imagine checking your gambling account and see a bill for dog tablets,chips and fish,school books and dry cleaner bills and so on,your accountant would be asking a few questionsLaughLaughLaugh
By:
Deptford
When: 22 May 24 16:35
brass, you do make me chuckle sometimes but today I think you must have been chopping up your furniture and smoking it
By:
Storm Alert
When: 22 May 24 16:42
Brassneck, I think you are suggesting having a separately funded bank account for the purposes of masking transactions to and from gambling establishments. It may be possible but certainly no point if using the same name, as banks share information nowadays. Much more joined up than you might think since the law was changed to track money laundering and criminal activity.
By:
Cider
When: 22 May 24 16:42
i can't argue that this isn't ridiculous (to use the much over-used Racing Post description) - it's "Draconian and intrusive". However the people comparing gambling to shopping (buying a car or pin ball machines) are on the wrong track (imo).


they're just examples, there are plenty of things people can spend a lot of money on that aren't tangible. a wedding or business class holiday. share options. I don't see the particular relevancy, it's not the bank's job to mother your spending or snoop on your legal activities. Maybe the government should do it for anyone who receives taxpayer handouts.
By:
The Management
When: 22 May 24 16:47
Maybe the government should do it for anyone who receives taxpayer handouts.

That would really upset all the pensioners on here imo Wink
By:
Cider
When: 22 May 24 17:23
I suppose it could be isolated to means tested benefits. Certainly anyone in receipt of those should only be spending/losing pocket money on any form of gambling.
By:
brassneck
When: 22 May 24 17:24
a gambling account with a bank is paramount for every gambler.
it is not hard to find out how a gambling account if funded.
A winning gambler will never have to fund his gambling account.
if a person wants to try his hand at gambling for a living all he has to do is
OPEN A GAMBLING ACCOUNT WITH A BANK.
FUND THE ACCOUNT AND EXPLAIN WHERE HE GOT HIS START UP DEPOSIT.
THEN HE REGISTERS WITH THE INCOME TAX OFFICE.

THIS MEANS HE IS NOW A SELF EMPLOYED PROFESSIONAL GAMBLER.
THE BANK ACCOUNT WILL TELL IF HE IS GOOD AT HIS JOB OR NOT.
HE IS TAX FREE FOR HIS FIRST YEAR.
AFTER ONE YEAR HE WILL BE ASSESSED BY THE TAX OFFICE FOR INCOME TAX.
IF HE IS GOOD AT HIS JOB HE WILL BE REQUIRED TO PAY PRELIMINARY TAX(INCOME TAX ONLY) ON HIS SECOND YEAR.
ITS THAT SIMPLE,if he loses he can close his business.
By:
brassneck
When: 22 May 24 17:47
Now you can see where the opening poster made mistakes when he started gambling.
By:
Deptford
When: 22 May 24 17:49
Ive been gambling 52 years, they wouldnt let me open account when I was 8 Laugh
By:
brassneck
When: 22 May 24 18:01
Grinyour like myself,good luck to you deptford,and i bet all your bad gambling habits will change if you keep all gambling transactions in gambling bank account.Wink
By:
casemoney
When: 22 May 24 18:25
Might return to the Days 50 Year back , where we have to stand outside the Shop asking people to put bets on for us
By:
clouded leopard
When: 23 May 24 09:02
THIS MEANS HE IS NOW A SELF EMPLOYED PROFESSIONAL GAMBLER.
THE BANK ACCOUNT WILL TELL IF HE IS GOOD AT HIS JOB OR NOT.
HE IS TAX FREE FOR HIS FIRST YEAR.
AFTER ONE YEAR HE WILL BE ASSESSED BY THE TAX OFFICE FOR INCOME TAX.
IF HE IS GOOD AT HIS JOB HE WILL BE REQUIRED TO PAY PRELIMINARY TAX(INCOME TAX ONLY) ON HIS SECOND YEAR.


professional gamblers pay income tax Confused
By:
dave1357
When: 23 May 24 09:10
They actually do in brassneck's country, although I would have thought that the level of stupidity required to register as one would preclude any possibility of profit.
By:
clouded leopard
When: 23 May 24 10:41
lol

Well, first I've ever heard of that - which country are we talking about here ?
By:
dave1357
When: 23 May 24 11:18
ireland
By:
stu
When: 23 May 24 11:25
Never knew Ireland still charged betting 'tax' - that's pre-historic in rest of UK isn't it?
By:
stu
When: 23 May 24 11:25
or in UK I should say of course...
By:
dave1357
When: 23 May 24 11:36
in ireland you can register as a professional gambler and pay income tax, if you are daft. In the uk there is no such option. Don't confuse betting "tax" with income tax.
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