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Dear MR *****,We’re getting in touch because your recent gambling activity has been high
If you feel that gambling is having a negative impact on you, support is available.
Shocking, nothing about the money going back in, wonder if they e mail people who spend lots of money in pubs?
If you feel that gambling is having a negative impact on you, support is available.
Shocking, nothing about the money going back in, wonder if they e mail people who spend lots of money in pubs?
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I would ring them up but im busy watching the racing
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They are just worried about you. Such caring folk are the major banks.
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I'd be complaining to the ICO, pretty promptly. I'd have thought that collecting info about the spending of customers and making value judgements based on that would not be acceptable activity.
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they would just say suspected money laundering. They can just close your account without explanation. Correct ?
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This is why I will shortly open an account with a new bank/card for any course betting I may do. Don't want my existing accounts closed.
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Money laundering, fook me, I only wash myself once a week, shower every Sunday if I need it or not
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howard • May 21, 2024 2:54 PM BST
they would just say suspected money laundering No, that is something entirely different. |
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thinly veiled i won last mth.
#WAC |
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I’ve had the same email from Santander a few months ago.
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Rico, not in a million years, now now young man, no need for that, ive never had a pop at you
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Bit uncalled for rico.
The OP makes a fair point and these sort of emails from banks should be illegal IMO. |
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snooping into the type of spending we do, or don't do, with our own money...wrong.
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They only do it because of the pressure they are under. Why else would they do it ?
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Rico, say sorry or I will send you something nice via Amazon, a couple of XL Bullys
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howard • May 21, 2024 2:54 PM BST
they would just say suspected money laundering No, that is something entirely different. Tell me then why they are closing bookmakers accounts ? Worried about their gambling ? |
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sorry
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Good for you Rico. I had one of these emails from Santander last week (I posted about it). My missus could easily have read it and given me a load of grief. AS OP said, seems to be based on funds going out not taking account of funds going in. Also how are they gauging what is "high"?
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@ howard
They don't say If you feel that gambling is having a negative impact on you, support is available. to money launderers. If you constantly deposit and withdraw large amounts, your account will probably be flagged. They will look at your overall finances and might take some action. |
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Also how are they gauging what is "high"?
Probably asking Loose Women what they would consider 'too much' for a man to spend on gambling...or something similar! |
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What howard said.
Look at the uproar in the press when someone's recently-deceased grandmother is found to have frittered away "their" inheritance on bingo or whatever - the opprobrium is split equally between the gambling firm and the bank who "must have known this was going on and should have done something about it". |
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Deptford, and any others who have had similar emails from their banks - have you contacted your banks back again to reply? e.g. pointing out the amounts placed back into your accounts to counter those going out? Or simply asking why this specific form of use of your own money is being questioned?
Just interested to know how they might respond to telling them to feck off basically. |
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I don't particularly have a problem with my bank having my back. Rather them than bookmakers managing affordability checks. Having said that, would be different if I was young enough to be needing mortgages, loans etc. I was taken aback that they bizarrely sent me an open email with a title "Your gambling activity has been high recently", rather than an email telling me to check my secured messages which they normally do when advising interest rate, T&C changes etc.
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Yes, the blatant lack of respect for privacy is a very poor aspect of this Storm.
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Paypal
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Quite extraordinary and there might be legal implications to sending you an Email mentioning it. No doubt they will hide behind government guidelines but no financial information from a bank should ever be sent in an Email. Just as you say they should send an alert to look at documents in your account which should be behind confidential log in methods.
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Quite extraordinary and there might be legal implications to sending you an Email mentioning it. No doubt they will hide behind government guidelines but no financial information from a bank should ever be sent in an Email. Just as you say they should send an alert to look at documents in your account which should be behind confidential log in methods.
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longbridge • May 21, 2024 6:11 PM BST
What howard said. Look at the uproar in the press when someone's recently-deceased grandmother is found to have frittered away "their" inheritance on bingo or whatever - the opprobrium is split equally between the gambling firm and the bank who "must have known this was going on and should have done something about it". Can you give me an example of where that has happened? Can you even give me an example of the bank being mentioned in the cases where people have stolen money from employers and lost it gambling. |
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sageform • May 21, 2024 7:12 PM BST
Quite extraordinary and there might be legal implications to sending you an Email mentioning it yes I really wish that someone who has received the email would complain to the ICO. |
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@dave1357
Not quite what I was looking for, but a recent one in a similar vein... https://www.ellisjones.co.uk/news/banks-obligations-to-detect-unusual-account-activity/ |
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Good man Rico, respect, tried to phone Santander, you are in a queue, too long to wait
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This is the fos decision which was last year.
https://www.financial-ombudsman.org.uk/decision/DRN-4058666.pdf . In particular Mr A says he was vulnerable at the time due to his mental health conditions and difficult employment situation. In order to resolve his complaint Mr A says NatWest should refund his losses of £32,669.80 and pay the recommended 8% statutory interest. Mr A also feels he should be awarded £3,500 for the distress that he has suffered. The fos agreed with the complaint, so that is obviously the reason why these emails have started. Of course they will be utterly ineffectual but boxes have been ticked. |
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Lunacy.
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good link longbridge. the question for deptford is whether he has recently increased his stakes
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No increased stakes, its so strange
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Presumably as they have spent all the money monitoring your gambling transactions because of a loony ombudsman, they might as well send out the emails as often as possible.
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How can one put into words how ludicrous that ombudsman final decision is. A bank simply facilitates transactions, as long as they are legal. It should not be compelled to meddle in what anyone spends money on. And this joker expected NW to be clairvoyant. How can they have been expected to establish a pattern if it didn't exist! I spend £40K on a car, well I don't usually purchase new cars for cash outright or via a big unsecured loan, can I get my money back me banker, surely you should have identified that unusual behaviour and stopped me
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