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JPSER
11 Jun 23 20:22
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Date Joined: 23 Apr 22
| Topic/replies: 1,183 | Blogger: JPSER's blog
put the american races in play when they go off you nitwits

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Replies: 48
By:
Poppydog.
When: 11 Jun 23 20:24
Big thread on US Racing.

Worrying trend.

Every race since 8pm (25 mins ago is still in play)
Crazy
By:
sparrow
When: 11 Jun 23 20:24
2009 Belmont still in play?   Off time was 20.14 and I've not been paid.
By:
Poppydog.
When: 11 Jun 23 20:26
Same last night.

Half hour stretch when nobody bothered to do any 'Off' and 'Suspend' work
Lack of staff? Shift changeover?
By:
sparrow
When: 11 Jun 23 20:27
Have posted to Twitter
By:
Poppydog.
When: 11 Jun 23 20:28
.... and crash.

No staff?
By:
sparrow
When: 11 Jun 23 20:31
Looking like its still in play the 2009 race.  What is going on?
By:
GoBallistic
When: 11 Jun 23 20:32
Yep, down, prices frozen
By:
JPSER
When: 11 Jun 23 20:33
it didnt go in play sparrow, none of the races are at the minute
By:
SontaranStratagem
When: 11 Jun 23 20:33
Shyte company

So what happens if people can't trade their position and it goes against them?

A tenner free bet most likely

C u next Tuesdays
By:
england_v_south_afri
When: 11 Jun 23 20:34
Dogs fecked aswell !!
By:
SontaranStratagem
When: 11 Jun 23 20:35
All of it will be down v

Dogshyte company
By:
SontaranStratagem
When: 11 Jun 23 20:35
I bet their casino site is up though...
By:
JPSER
When: 11 Jun 23 20:36

Jun 11, 2023 -- 8:35PM, SontaranStratagem wrote:


I bet their casino site is up though...


their forum is up... Grin

By:
Old Brigade
When: 11 Jun 23 20:37
Cost me big time. Love to hear their excuses this time
By:
SontaranStratagem
When: 11 Jun 23 20:37
Aye at least we can sl@g them off I guess Grin

Shysters
By:
sparrow
When: 11 Jun 23 20:39
My bet was placed and matched before the off.
By:
qwerty135
When: 11 Jun 23 20:39
I bet their casino site is up though...

No, even that, bingo and the sportsbook are down.
By:
sparrow
When: 11 Jun 23 20:40
Sent 3 messages on twitter to their so called service team and no replies.
By:
SontaranStratagem
When: 11 Jun 23 20:43
Must be big if their casino site is down Laugh
By:
Old Brigade
When: 11 Jun 23 20:44
Clop possibly
By:
Darlo Bantam
When: 11 Jun 23 20:47
Not convinced they've even noticed yet. Clueless bazzards.
By:
Old Brigade
When: 11 Jun 23 20:48
Promo screen is working. Couldn't make it up
By:
sparrow
When: 11 Jun 23 20:52
Watch this space!
Really sorry but it looks like we’re having problems with parts of the site.

Our engineers are working to resolve the situation.

Apologies for any inconvenience this may cause.
By:
Darlo Bantam
When: 11 Jun 23 20:53
According to the product status, so is the exchange. They literally are making it up.
By:
qwerty135
When: 11 Jun 23 20:53
The hapless serf running their Twitter replies has been pasting this:

"Hi there, thanks for contacting us today. The traders have confirmed that we are experiencing network issues and are working to get this resolved as soon as possible. Apologies for any inconvenience caused. Clyde-B"
By:
pulio
When: 11 Jun 23 20:53
It's just one of those things when it comes to technology, 100% uptime isn't ever guaranteed
By:
JPSER
When: 11 Jun 23 20:55
'right turn Clyde'
By:
sparrow
When: 11 Jun 23 20:57
We understand that pulio but expect to be told earlier than 20 minutes or so afterwards and their service team seem to have only just found out.
By:
Nonaynever
When: 11 Jun 23 20:58
qwerty13511 Jun 23 20:53Joined: 01 Feb 10 | Topic/replies: 583 | Blogger: qwerty135's blog
The hapless serf running their Twitter replies has been pasting this:

"Hi there, thanks for contacting us today. The traders have confirmed that we are experiencing network issues and are working to get this resolved as soon as possible. Apologies for any inconvenience caused. Clyde-B"

Wasn't he the Orangutan from the Clint Eastwood films? I always wondered what happened to him, got a senior customer relations job at Betfair obviously.
By:
stewarty b
When: 11 Jun 23 21:01
Be up and running within 20 minutes I believe.
By:
Nonaynever
When: 11 Jun 23 21:02
Anyone who has ever dealt with Betfair customer services at any level, should be well aware that the level of competence they display is usually reserved for someone serving you a big mac.
By:
onlooker
When: 11 Jun 23 21:02
Is CLYDE the Gorilla in that Clint Eastwood film ?
By:
onlooker
When: 11 Jun 23 21:03
Ah - Only read the last sentence of your Thread later - Nonay.
By:
Darlo Bantam
When: 11 Jun 23 21:05

Jun 11, 2023 -- 9:02PM, Nonaynever wrote:


Anyone who has ever dealt with Betfair customer services at any level, should be well aware that the level of competence they display is usually reserved for someone serving you a big mac.


True.

But I wonder if this says more about the company and management, rather than those staff themselves because you're right, they're all the same.

By:
Nonaynever
When: 11 Jun 23 21:08
100% Darlo, when you've got a virtual monopoly the incentive to look after your customers with excellent service is well down the pecking order of company priorities. Common sense really.
By:
mitolo
When: 11 Jun 23 21:20
mcdonalds an unfair comparison. i regularly visit mcdonalds and the staff there are rapid and operate under considerable pressure and almost never get it wrong. the operation is slick and i credit them for doing an unglamorousjob very well

notfair couldnt run mcdonalds. the rot set in long ago but the worst thing that happened was that slimeball breon corcoran 'consolidating' ie. getting rid of staff and not investing to stay ahead because he couldnt givvash1t about gambolling. he drastically cut costs to artificially drive up the share price and then scarpered with his giant bonus

bert black doesnt speak to anyone at notfair now as they have milked it for their own ends and simply dont care. ed wray also a shameless parasite
By:
sparrow
When: 11 Jun 23 22:36
Settled my bet incorrectly and now having to wait in a bloody queue for the traders to review it.  I gave them all the evidence in screenshots and cut and paste results yet still they could not manage.
By:
Rico-Dangleflaps
When: 11 Jun 23 22:48
ffs have a night of man..ewe all addicted addicts?
By:
sparrow
When: 11 Jun 23 22:50
You mind your own business what I do and I've been doing it a lot longer than you.  I don't tell you what to do or what not to do.
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