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22 Dec 22
20:15
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Date Joined:
03 Jun 11
The Southwell DWDM was made up of 3 options: under 9 lengths 9-12 lengths and over 9 lengths. I contacted bf to let them know of their mistake. here is the twitter transcript :F. Take a look at your Southwell winning distance odds mkt (exchange-horses). Theres an obvious mistake.Hi, I'll get this passed over. Apologies for any hassle.
- Tkanks Mike. I really need to knowGrea
12 Oct 2022, 6:20 pm
BF. Take a look at your Southwell winning distance odds mkt (exchange-horses). Theres an obvious mistake.
4:53 pm
Hi, I'll get this passed over. Apologies for any hassle.
- Mike B
4:55 pm
Thanks Mike. I really need to know if this market is going to be voided or if there is something in your rules that allows it to continue ? It affects my hedging decisions.
5:20 pm
·
- Mike B if this market is going to be voided or if there is something in your rules that allows it to continue ? It affects my hedging decisions.
No, it won't be - we apologise for the mistake there, but the market will go ahead as normal.
- Mike B
k, well thanks for the clarification. I have had some very nebulous replys from bf over the years but that is quite specific...thank you. But it does amount (almost) to having two horses in the same race !!!!
5:28 pm
·
Seen
FAO Mike B. Re previous correspondence like I say I respected your clarification (521) Why have you now voided this market ?????!!!!!!
7:39 pm
I was informed that it would stand as normal - our market team have now taken action & voided the market as it was malformed. I sincerely apologise about this, but I did inform them when you contacted & action has only been taken now.
- Mike B
7:43 pm
Thanks for contacting us
@BetfairCS
and we hope that we’ve resolved your query for you. We strive to offer the best customer service in the industry and would appreciate your feedback so that we can continue to improve our service.
7:44 pm
Ok Mike. I know you are just a front line bf apologist but I am sure you can understand if I bring this to other peoples attention ??
7:51 pm
1 new message
I understand, really sorry for all the hassle here.
- Mike B
7:53 pm
- Tkanks Mike. I really need to knowGrea
12 Oct 2022, 6:20 pm
BF. Take a look at your Southwell winning distance odds mkt (exchange-horses). Theres an obvious mistake.
4:53 pm
Hi, I'll get this passed over. Apologies for any hassle.
- Mike B
4:55 pm
Thanks Mike. I really need to know if this market is going to be voided or if there is something in your rules that allows it to continue ? It affects my hedging decisions.
5:20 pm
·
- Mike B if this market is going to be voided or if there is something in your rules that allows it to continue ? It affects my hedging decisions.
No, it won't be - we apologise for the mistake there, but the market will go ahead as normal.
- Mike B
k, well thanks for the clarification. I have had some very nebulous replys from bf over the years but that is quite specific...thank you. But it does amount (almost) to having two horses in the same race !!!!
5:28 pm
·
Seen
FAO Mike B. Re previous correspondence like I say I respected your clarification (521) Why have you now voided this market ?????!!!!!!
7:39 pm
I was informed that it would stand as normal - our market team have now taken action & voided the market as it was malformed. I sincerely apologise about this, but I did inform them when you contacted & action has only been taken now.
- Mike B
7:43 pm
Thanks for contacting us
@BetfairCS
and we hope that we’ve resolved your query for you. We strive to offer the best customer service in the industry and would appreciate your feedback so that we can continue to improve our service.
7:44 pm
Ok Mike. I know you are just a front line bf apologist but I am sure you can understand if I bring this to other peoples attention ??
7:51 pm
1 new message
I understand, really sorry for all the hassle here.
- Mike B
7:53 pm
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this has to be fake
1) they seemed partially understand what you were saying
2) they didn't assume/insist that you were having trouble placing a bet and offer to place it for you.
1) they seemed partially understand what you were saying
2) they didn't assume/insist that you were having trouble placing a bet and offer to place it for you.
TY escapee. I am not sure if you are supporting my frustration ? I can assure you the whole transcript is genuine !
For me this is an integrity issue and would really welcome replys from those who might have a view ! Thank You
Thank You PN. Posted the original long before the market was concluded if thats what you mean ?
I think the 620 pm was from a previous twitter thread that seemed to get copied in ? (12.oct.22)
What was the end result? I was going to say email Peter Jackson direct, if you lost money on this market I'd be fairly certain you'll be reimbursed.
I mean lost 'elsewhere' because of the misadvice, provide all the evidence in your correspondence.
Thank You SN. Did not lose money but did not win the @ £70 that would have come my way under the original (@ 521 betfair advice). Do you have Peter Jacskons em. have you had contact with him before ? Note just seem your latest post . no there was no collateral bets but that was because I was happy with my position based on the 0521pm bf advice.
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